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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,362 reviews

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Ohio
1 review
0 helpful votes
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Where. The. $#*!. Are. My. Tickets?!?! You were quick to take my money but here we are, weeks/months later and I STILL DONT HAVE MY TICKETS.

Date of experience: May 1, 2024
Maryland
1 review
0 helpful votes
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I did a search online for tickets. Your website popped up first. I clicked on the ticket, made payment, and immediately received an email with the electronic ticket. Viola!

Date of experience: May 1, 2024
Germany
1 review
0 helpful votes
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Uncertainty
May 11, 2024

Booking the tickets was easy, I would give 5 stars for that part.
But: my impression was that I would receive the digital tickets directly via email after the purchase. Apparently my impression was wrong and I have to wait until 2 days before the concert (4th of september) to recieve and print them. I will be on a road trip along the west coast with my family during that time with no access to a printer and hopefully will receive the email at all. So I am not sure if we will have tickets for the concert at all. If there is a way to send the tickets before mid July I would really appreciate it. Thank you

Date of experience: May 1, 2024
Canada
1 review
0 helpful votes
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I have not received final email to transfer the ticket info to my I phone!
Why?

Date of experience: April 30, 2024
Canada
2 reviews
0 helpful votes
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Quick and easy to use
May 10, 2024

Amazing wonderful experience. No guessing. Clear and easy to follow and order your selection

Date of experience: April 30, 2024
South Carolina
1 review
0 helpful votes
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Very disappointed
May 10, 2024

Had to buy 4 tickets: 2 for me and 2 for my sister-in-law, but since the funds on one credit card were not enough, I decided to pay in two installments. Everything went well with the first one, but I couldn't pay for the second couple of tickets because I had a limit on my card and because it was already late and my local bank was closed, I left them in the basket. Next day I after I increased the limit, only one thing was left to do - submit the payment. But unfortunately, after I did that, I noticed that is different then it was yesterday - 60$ more! How is that possible, during the night they changed the price! I called to CS, but it didn't help. I feel cheated afterwards. I am happy that I got my tickets, but this joy is with bitter taste.

Date of experience: April 29, 2024
Tennessee
1 review
0 helpful votes
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Too many turns here online to buy a ticket, the whole procedure was very complicated, it was not easy for me, it took me too long to buy a simple ticket

Date of experience: April 29, 2024
Mexico
1 review
0 helpful votes
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BE CAREFUL WITH THIS SITE
May 9, 2024

ON THIS PAGE THEY DECEIVE YOU BECAUSE IN THE BEGINNING YOU ASK FOR A NUMBER OF TICKETS AND THEY GIVE YOU A DIFFERENT TOTAL, AND SINCE YOU ENTER YOUR CARD FOR THE PURCHASE, THEY GIVE YOU THE FINAL PRICE, WITH A VERY HIGH COMMISSION AND YOU CAN NO LONGER REVERSE THE PURCHASE.
ALSO THEY DO NOT GIVE YOU THE TICKETS AND THEY TELL YOU UNTIL ONE DAY BEFORE THE EVENT. I HOPE THAT IS SO AND IT IS NOT A TOTAL FRAUD AND AT TRIPLE THE PRICE OF OTHER SITES

Date of experience: April 29, 2024
Missouri
1 review
0 helpful votes
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Really Confusing
May 9, 2024

Confusing. Not sure still how to receive my tickets or if I even have them. I do show I paid for them. I don't do this often.

Date of experience: April 29, 2024
Canada
1 review
0 helpful votes
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Expensive mistake. Realized too late that charges where in usd not cd. I bet many Canadians make this mistake once. Until you change to charge in the currency of the customer I will not use your site again and will advise others about my expenses and experience.

Date of experience: April 29, 2024
Canada
1 review
0 helpful votes
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Disatisfied
May 9, 2024

Was not aware that a Canadian concert would be in American dollars - does not make sense.

Date of experience: April 29, 2024
New York
1 review
0 helpful votes
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Never again
May 9, 2024

I got two tickets for 249.00 each plus tax and additional fees; when I checked my statement I was charged almost $1,400. This is not cool at all. It created a Burden on me; and what bothers me now they are saying the tickets are limited view when it never stated.

Date of experience: April 29, 2024
Canada
1 review
0 helpful votes
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I feel hacked
May 9, 2024

Bought tickets from Montreal for a show in Montreal and nowhere it showed I was buying in US Dollars...
Above the huge service charge, there was the exchange rate and it is just too much!
Tried to contact TicketsOnSale and there are no contact details in the mails and the ''Contact Us'' button does not work... I've been had... Be careful!

Date of experience: April 29, 2024
Arizona
1 review
0 helpful votes
Follow Zoe O.
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It was so disappointing to find out how much the tickets were originally and how much they were being sold for. Extreme rip off

Date of experience: April 29, 2024
Florida
1 review
0 helpful votes
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Not aware this was 3rd party.
May 9, 2024

I thought I would received my tickets immediately through email and not haver to wait till 2 days before the event.

Date of experience: April 29, 2024
California
1 review
0 helpful votes
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$50 fee per ticket
May 9, 2024

Nothing else to say.

$50 per ticket add on fees.
I also remember seeing the ticket price when I clicked purchase, then seeing the final price after the charge went through with all the extra add on fees.

Date of experience: April 29, 2024
Canada
1 review
0 helpful votes
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Strategic Website Layout
May 9, 2024

Due to the layout of the website I actually thought I was purchasing tickets from the vendor Ceasars Windsor which would have included a discount presale purchase.
I decided to keep the tickets purchased from you because it was also my mistake. I could have bought tickets with better seats for less.

Date of experience: April 29, 2024
Texas
1 review
0 helpful votes
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I got email saying my tickets were sent and to download AXS and log on and my tickets will be there but when I did still no tickets

Date of experience: April 29, 2024
New York
1 review
0 helpful votes
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Not good
May 9, 2024

Can't find my tickets that were supposedly sent to me!

Date of experience: April 29, 2024
France
1 review
0 helpful votes
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No barcode
May 9, 2024

I receive the tickets without barcode
I Write 1 message to Tickets OnSale for to receive news tickets with barcode. I wait!

Date of experience: April 29, 2024