Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,362 reviews

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
Follow Terry N.
Unfollow Terry N.
Share Review
Report Review

Tickets on Sale is a scam
May 13, 2024

My daughter recently recovered from surgery and wanted to see a comedy show to celebrate. Searched for a show and found it. Thought I was getting tickets from Ticketmaster but it was from Ticketsonsale who doubled the price of each ticket.

Date of experience: May 3, 2024
New York
1 review
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

Rip off
May 13, 2024

Bought show tickets and watched the price go up 80% after paying with Apple Pay. Hidden charges.

Date of experience: May 3, 2024
Arizona
1 review
0 helpful votes
Follow Manny T.
Unfollow Manny T.
Share Review
Report Review

Fees. Always with the fees.
May 13, 2024

It's crap that there are always fees. No reason for unreasonable fees.

Date of experience: May 3, 2024
Puerto Rico
2 reviews
0 helpful votes
Follow David X.
Unfollow David X.
Share Review
Report Review

Very disappointed with ticket delivery process. Event is in October and they won't sent tickets until 48 hours before event. Sounds like a scam to me. If I don't get a resolution to this I will never spend another dime with them and will tell everyone of my experiences.

Date of experience: May 3, 2024
Nebraska
2 reviews
0 helpful votes
Follow David F.
Unfollow David F.
Share Review
Report Review

Where's my tickets
May 13, 2024

I bought several tickets on this app.And one concert high answered.I couldn't find my tickets because they were on Ticketmaster and said this app.But I don't know how it changed or where it changed but I didn't know.I was going to a different site buying tickets off of this site

Date of experience: May 3, 2024
Canada
1 review
0 helpful votes
Follow kristine Z.
Unfollow kristine Z.
Share Review
Report Review

Tickets pending.
May 13, 2024

My ticket transfer still says pending and tonight is the game and I don't have the ticket barcode etc I was charged for the tickets but don't have them :(

Date of experience: May 3, 2024
Canada
1 review
0 helpful votes
Follow TJ S.
Unfollow TJ S.
Share Review
Report Review

Price, delivery
May 13, 2024

I was charged 4x what I paid on Ticket master when they released a second round of tickets. I was charged in USD for a Toronto show. The tickets have not been delivered yet and won't be for many months so I can't sell the tickets. Horrible experience and I would get a refund if I could.

Date of experience: May 3, 2024
Canada
1 review
0 helpful votes
Follow Tara F.
Unfollow Tara F.
Share Review
Report Review

I guess the website charges an insane amount for the tickets they're selling, relative to the face value, because they don't actually have the tickets in hand? I've bought a pair of tickets and they can't tell me the seat numbers, only the row. Seems like if they actually had they tickets they could give me a seat number. I noticed that for other tickets, they couldn't even tell you what row you'd be in. I spent 45 minutes chatting with "customer support," as they alternately gave oblique answers or completely stonewalled me. I was told I couldn't speak to a supervisor because the person with whom I texting was already trained in escalation. I was told they have no idea what seat number I have because they're a third party ticket seller. So I guess they must bid on tickets being sold by scalpers? It's a third-party scalping site. The tickets haven't been sent to me, although I bought them two weeks ago. Apparently, I'll get them by the night before the concert. Really unprofessional.

Date of experience: May 2, 2024
Missouri
1 review
0 helpful votes
Follow Molly V.
Unfollow Molly V.
Share Review
Report Review

The tickets did not come and I was unable to get a refund.

Date of experience: May 2, 2024
Missouri
2 reviews
1 helpful vote
Follow Bill M.
Unfollow Bill M.
Share Review
Report Review

Bad. My tickets say invalid on them. I expect an answer soon

Date of experience: May 2, 2024
Massachusetts
1 review
0 helpful votes
Follow Stacy Q.
Unfollow Stacy Q.
Share Review
Report Review

Concert tickets
May 12, 2024

Easy to use! Liked how well it worked. I would use it again.

Date of experience: May 2, 2024
Tennessee
1 review
0 helpful votes
Follow Andy L.
Unfollow Andy L.
Share Review
Report Review

No tickets
May 12, 2024

Haven't received my tickets yet and I'm worried. It's an 8 hour drive from my house and I won't leave without tickets

Date of experience: May 2, 2024
Ohio
1 review
0 helpful votes
Follow John Y.
Unfollow John Y.
Share Review
Report Review

Easy to order, but not easy to transfer to my wallet.

Date of experience: May 2, 2024
Maryland
2 reviews
0 helpful votes
Follow Amy G.
Unfollow Amy G.
Share Review
Report Review

High cost
May 12, 2024

Expensive price in comparison to actual cost of items and high service charges. I should have done more searching ir either mot purchased on line and bought at venue since event was far from sold out.

Date of experience: May 2, 2024
Oregon
1 review
0 helpful votes
Follow greg Y.
Unfollow greg Y.
Share Review
Report Review

Ticket sales
May 12, 2024

It was straight forward, the site worked well,no glitches. It was easy to see what I needed to do. What's really important is when I had a question, I called customer service and had a very positive experience on that reason I will use this site again!

Date of experience: May 1, 2024
Pennsylvania
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Share Review
Report Review

Not good
May 11, 2024

I'll admit this is my fault for not realizing I was buying from a third party. I was not happy when they took over $500 in April and they won't be giving my tickets until 2 days before the event. I'm planning a major surprise for my wife and I'm worried I just got scammed out of $500 and I won't receive anything and my gift to my wife will be ruined.

Date of experience: May 1, 2024
Canada
1 review
0 helpful votes
Follow Vincent P.
Unfollow Vincent P.
Share Review
Report Review

SCAM SCAM
May 11, 2024

They send fake QR code that does not work at the event! I paid for a show 3 months in advance and they send QR code 24h beforehand which does not work at the venue.

Date of experience: May 1, 2024
Ohio
1 review
0 helpful votes
Follow Kelly M.
Unfollow Kelly M.
Share Review
Report Review

Where. The. $#*!. Are. My. Tickets?!?! You were quick to take my money but here we are, weeks/months later and I STILL DONT HAVE MY TICKETS.

Date of experience: May 1, 2024
Maryland
1 review
0 helpful votes
Follow Dale F.
Unfollow Dale F.
Share Review
Report Review

I did a search online for tickets. Your website popped up first. I clicked on the ticket, made payment, and immediately received an email with the electronic ticket. Viola!

Date of experience: May 1, 2024
Germany
1 review
0 helpful votes
Follow Stephanie E.
Unfollow Stephanie E.
Share Review
Report Review

Uncertainty
May 11, 2024

Booking the tickets was easy, I would give 5 stars for that part.
But: my impression was that I would receive the digital tickets directly via email after the purchase. Apparently my impression was wrong and I have to wait until 2 days before the concert (4th of september) to recieve and print them. I will be on a road trip along the west coast with my family during that time with no access to a printer and hopefully will receive the email at all. So I am not sure if we will have tickets for the concert at all. If there is a way to send the tickets before mid July I would really appreciate it. Thank you

Date of experience: May 1, 2024