Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,364 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Eve E.
Unfollow Eve E.
Share Review
Report Review

Easy to find tickets
May 16, 2024

Was very easy to find tickets at reasonable price, but a little worried about receiving them only the day before the concert…

Date of experience: May 6, 2024
Maryland
1 review
0 helpful votes
Follow Leslie U.
Unfollow Leslie U.
Share Review
Report Review

Scam
May 16, 2024

It wasn't until after I paid that I realized it was a resale site. An expensive lesson as I paid almost $100 more that if I had purchased from the actual ticket site.

Date of experience: May 6, 2024
Belgium
1 review
0 helpful votes
Follow Lynn G.
Unfollow Lynn G.
Share Review
Report Review

Won't know until the day of…
May 16, 2024

Easy to obtain tickets but then I realized this is a re-seller site. The threaten I booked with tells me they are "usually" valid. Let's hope so!

Date of experience: May 6, 2024
GB
1 review
0 helpful votes
Follow Kristi L.
Unfollow Kristi L.
Share Review
Report Review

Worried buyer
May 16, 2024

The process to buy the tickets is fine, however the delay for actually receiving tickets that were purchased at a high cost is not so cool. I would feel so much more confident if tickets were transferred when purchased.

Date of experience: May 6, 2024
Michigan
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

Easy to use
May 16, 2024

Gouging customers for scalping tickets not cool. But at least you had great seats available & the process was simple to purchase them.

Date of experience: May 5, 2024
Florida
1 review
0 helpful votes
Follow Juan L.
Unfollow Juan L.
Share Review
Report Review

When checking prices of the tickets…the same tickets were 25% cheaper on any other site.

Date of experience: May 5, 2024
Illinois
1 review
0 helpful votes
Follow Carol M.
Unfollow Carol M.
Share Review
Report Review

What is the price
May 16, 2024

I had no idea that the ticket I purchased was the price charged. I thought it was much lower

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
Follow Danielle M.
Unfollow Danielle M.
Share Review
Report Review

I wanted to buy tickets to see billie through "Ticket Master" I was scammed. I paid for three tickets to a show that wasn't the one I wanted to see. I tried to cancel the forced purchase and I was not given any chance of a refund even 5 minutes after being cheated. This is simply fraud. Shame on you and your company of thieves. I will file a complaint and I will tell my contacts to never do business with your profiteering company. I would have given zero stars if I could! Disgusting to do this to people.

Date of experience: May 5, 2024
North Carolina
1 review
0 helpful votes
Follow Noneya U.
Unfollow Noneya U.
Share Review
Report Review

Fees
May 16, 2024

I thought I was buying two tickets for $75 each. When I checked out, I did not read thoroughly, my fault, and was charged another $69 in fees and taxes? My wife bought two adjacent seats through another outlet and paid $132 total compared to my $219. Totally my fault for not reading, but still a ripoff.

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
Follow Nathalie F.
Unfollow Nathalie F.
Share Review
Report Review

Tickets not yet received
May 16, 2024

It was easy to purchase, but I still don't have the tickets.

Date of experience: May 5, 2024
California
1 review
0 helpful votes
Follow Deidre O.
Unfollow Deidre O.
Share Review
Report Review

Great
May 16, 2024

I got tickets from this site and stubhub that was recommended to me by someone else and I never received their ticket to the same event. So I had to buy another ticket.

Date of experience: May 5, 2024
New Jersey
1 review
0 helpful votes
Follow Sarah X.
Unfollow Sarah X.
Share Review
Report Review

Need more price transparency
May 16, 2024

All the fees were not included or broken down and this was upsetting

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
Follow MS V.
Unfollow MS V.
Share Review
Report Review

You pay more!
May 16, 2024

Didn't realize until after the purchase was made that Tickets on sale was a reseller and charged a premium for the seats. Lesson learned.

Date of experience: May 5, 2024
Pennsylvania
1 review
0 helpful votes
Follow Jackie N.
Unfollow Jackie N.
Share Review
Report Review

Very disappointed that my tickets will not be received until the day before the event. Price was double what they were sold for on Ticketmaster and fees were crazy priced. Tickets are for a sick child who so wants to see Billie Elish. Again, I have concerns that the over priced tickets will be received.

Date of experience: May 5, 2024
Minnesota
1 review
0 helpful votes
Follow Lonnie O.
Unfollow Lonnie O.
Share Review
Report Review

It took 5 minutes and I had a safe dependable parking area for the game.

Date of experience: May 5, 2024
Minnesota
1 review
0 helpful votes
Follow Heidi W.
Unfollow Heidi W.
Share Review
Report Review

I realized immediately I made a mistake purchasing from TicketsOnSale when the confirmation said I would get the tickets 3 days before the concert. Within 5 minutes I requested a cancellation. They were rigid and would not reverse my order. They have terrible reviews on BBB that others have received scam tickets. Don't buy from them!

Date of experience: May 5, 2024
Michigan
1 review
0 helpful votes
Follow JoAnn J.
Unfollow JoAnn J.
Share Review
Report Review

Feels like a scam
May 16, 2024

I thought I was on the real web page for getting tickets. Didn't realize I was on a resale ticket page. Tickets were more than double eehst I would have paid on the real site.

Date of experience: May 5, 2024
Utah
1 review
0 helpful votes
Follow Kemp Q.
Unfollow Kemp Q.
Share Review
Report Review

Baseball Tickets
May 16, 2024

Very easy to navigate the site and purchase tickets.

Date of experience: May 5, 2024
California
1 review
0 helpful votes
Follow Brett P.
Unfollow Brett P.
Share Review
Report Review

Misled by TicketsOnSale!
May 16, 2024

I wanted the best "seats" and I paid a premium to sit down and I ended up with on field pit tickets! I called TicketOnSales within minutes and they said we don't give refunds! They suck!

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
Follow Huguette A.
Unfollow Huguette A.
Share Review
Report Review

Not straight forward
May 16, 2024

Was not able to read everything before deadline in time. Was buying tickets for my daughter and granddaughters. Not sure how they will get tickets as paperless. May be my fault? Wanted mobile to transfer to them.

Date of experience: May 5, 2024