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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,364 reviews

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Canada
1 review
0 helpful votes
Follow Huguette A.
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Not straight forward
May 16, 2024

Was not able to read everything before deadline in time. Was buying tickets for my daughter and granddaughters. Not sure how they will get tickets as paperless. May be my fault? Wanted mobile to transfer to them.

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
Follow Daimy Q.
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I was charged twice for my order of 2 tickets. I received one confirmation order and one transfer ticket update for one order number but was charged twice on mg credit card. The agent on the website told me that I had placed two orders but weirdly "both" orders have the same order number ans details according to them. My order does not confirm 4 tickets, and as stated only one confirmation number and email was sent to me. I will have to dispute this with my bank and in the meantime have to oay out of pocket almost 1000$ becausd of their system mistake. The agent told me that when I purchased these duplicate orders that I had a message pop up telling me I had a duplicate order, but I am 200% sure I did not. Because of their mistake I cannot get a refund, even though I am 110% sure I will only be getting 2 tickets and not 4 since in the eyes of the vendor I placed one order under one order number for 2 tickets.

Date of experience: May 5, 2024
Canada
2 reviews
0 helpful votes
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Easy Peasy
May 15, 2024

Nice and easy. Ticket came right away and were easy to download to apple wallet

Date of experience: May 5, 2024
Georgia
1 review
0 helpful votes
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Awesome
May 15, 2024

The web site was easy to navigate and get what I needed

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
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This is a scam
May 15, 2024

I'll try to get in contact with somebody about how to sign in and what app your email was talking about and it was very clear to me that this is a scam. And you charge double for the ticket while it was originally. I've emailed three times I want my money back I am going to dispute this with my credit card company.

Date of experience: May 5, 2024
Georgia
1 review
0 helpful votes
Follow Gail L.
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10 days later, I still haven't received my tickets.

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Bull $#*! hidden fees
May 15, 2024

Why cant they tell you if the tickets are together.
Bull $#*! fees to get the tickets.

Date of experience: May 5, 2024
Georgia
1 review
0 helpful votes
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Can not get to my purchase
May 15, 2024
Updated review

I am unable to retrieve my parking permit because there are too many links to click on or view

Date of experience: May 5, 2024

Efficient and quick
May 15, 2024
Previous review

Efficient and quick

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
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Total on invoice is 194 total on bank statement is 264

Date of experience: May 5, 2024
New York
1 review
0 helpful votes
Follow DALE G.
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Switch sites on me
May 15, 2024
Updated review

It appears somehow my order got switched to a different vendor then Ticketmaster and I missed it

Date of experience: May 5, 2024

Always easy
May 15, 2024
Previous review

Always easy

Date of experience: May 5, 2024
Virginia
1 review
0 helpful votes
Follow James Z.
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$35 per ticket is absurd service charge. Prefer to see where seats are located.

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
Follow Susan X.
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Terrible service
May 15, 2024
Updated review

Horrible. Cancelled my tickets with a false excuse.

Date of experience: May 5, 2024

Quick and easy
April 26, 2024
Previous review

Quick and easy

Date of experience: April 16, 2024
Michigan
2 reviews
0 helpful votes
Follow Suzanne L.
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Prices and fees are high
May 15, 2024

I don't understand why there are high fees and a delivery fee for an electronic ticket.

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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Extra fees are excessive
May 15, 2024

The extra fees are really too much! $7.50 to "deliver" by email? WOW!

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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Ok
May 15, 2024

My Mom 1st Rodeo, she ordered tickets and just click on a dot, not knowing it was insurance,it was misleading & disappointed

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Tickets were never received. Refund is requested. The tickets were never received. The tickets / seats purchased were still available on the original show's website after purchase.

Date of experience: May 5, 2024
Florida
2 reviews
0 helpful votes
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Price ok, could have been lower for this concert
May 15, 2024
Updated review

Easy to use, ok pricing, not the best price. When did concerts become so expensive?

Date of experience: May 5, 2024

Easy to use, ok pricing
May 15, 2024
Previous review

Easy to use, ok pricing

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
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Very poor experience
May 15, 2024

Went to purchase tickets for Canucks hockey game in my own city and somehow got onto their site. Did not indicate prices were in American dollars, even at checkout. Overpayed these slimy middlemen and they wouldn't give me a refund.

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
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US site
May 15, 2024

I accidentally went to the US site to buy tickets and it went though smoothly with now waits! But I didn't want to pay in US funds at the end and realized that I went to the wrong site. Ended my purchase and then went to the Canadian site.ca and tried to purchase tickets but couldn't do to the volume of people I guess and when spots opened I was unable to tap on them. Gave up after 15 minutes and went back to the US site and purchased within 3 minutes!

Date of experience: May 5, 2024
Canada
1 review
0 helpful votes
Follow MarieLee Q.
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Unjustified 127$/ticket service fees is ridiculous
Reselling sites like this should be banned. "Steals" all the tickets from official selling organisations to re sell with inflated prices. What a scam

Date of experience: May 5, 2024