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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,364 reviews

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Florida
1 review
0 helpful votes
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Excelente gestión del producto
May 16, 2024

He comprado entradas F1, buenos precios cumpliendo con entrega. Espectacular

Date of experience: May 6, 2024
Georgia
1 review
0 helpful votes
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No tickets
May 16, 2024

I ordered the tickets on 4/24/24 for imagine dragons and it charged me 200? For lawn seats. On 4/28/24 I received an email to go to ticketmaster or at least that was the hyper text in the email that sent me there. I had an account and I changed password, now I'm logged in... No tickets anywhere and it was the same email I used on ticketsonsale site.

Date of experience: May 6, 2024
Canada
1 review
0 helpful votes
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Great service
May 16, 2024

Fast efficient service. Got my email confirmation quick. Thank you!

Date of experience: May 6, 2024
Illinois
1 review
0 helpful votes
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I was nervous putting my card online, but now they're on my phone. I'm still nervous about my card, though, but I'll see on the 9th whether tix work.

Date of experience: May 6, 2024
Canada
1 review
0 helpful votes
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Scam company
May 16, 2024

The company doesn't allow for returns, which is very unfair.

Date of experience: May 6, 2024
Ohio
1 review
0 helpful votes
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Sent me the wrong tickets
May 16, 2024

I purchased tickets for event on May 3rd. My receipt confirms this, But I was sent an email to print tickets for a different game. Got to venuw and had to go to box office to get seats - not as good as I purchased.

Date of experience: May 6, 2024
Rhode Island
1 review
0 helpful votes
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Low and behold I get an email saying the ticket owner will send me the tickets the day of the event?!?!?!?! Huh?!?! What?!?! How am I to even be sure I get them?!?!?! Like seriously that was a lot of money for me to spend for my daughter, and now what if I don't get them!

Date of experience: May 6, 2024
Michigan
1 review
0 helpful votes
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Impersonal experience presented under the guise of "improved efficiency", when actually just a cost saver (i.e. Profit enhancer) for the ticket seller

Date of experience: May 6, 2024
Connecticut
1 review
0 helpful votes
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The ticket was not process
May 16, 2024

When I got to the XL the tickets where not process... I ended getting and paying for the tickets at the counter

Date of experience: May 6, 2024
Canada
1 review
0 helpful votes
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Rip Off
May 16, 2024

Horrible! I thought I was on the Ticket Master website. I did NOT wanna buy resale tix as the show wasn't even sold out! I'm in Canada the show is in Canada BUT tix were in US funds! My fault an expensive lesson learned! And for terrible seats too!

Date of experience: May 6, 2024
New York
1 review
0 helpful votes
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Fraudulent Website
May 16, 2024

1) You seem to do everything that mirrors Basie's website to the T. Which made me feel like I was on the site. So instead of paying a fair price of $17 per ticket, I paid $57 through you. Gouging.
2) before I understood the serious pricing situation, I realize I could not make the performance and was absolutely refused a refund even though I had not even been delivered the tickets at the time of the request. Very poor business model.

Date of experience: May 6, 2024
Canada
1 review
0 helpful votes
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0 out of 10
Paid in full - did not receive tickets & refund denied.

Date of experience: May 6, 2024
Oklahoma
1 review
0 helpful votes
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Made a mistake on date
May 16, 2024

I made a mistake on date purchase. Your service department said they can't help me.

Date of experience: May 6, 2024
Washington
1 review
0 helpful votes
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Scam
May 16, 2024

I called right after placing my order when the amount charged was more than the price quoted. Took 10 minutes to get to a person and then was told it's against company policy to refund since the order was already confirmed. The confirmation was received within the same minute the order was placed. I have yet to been provided with the goods purchased yet am refused a refund. I was denied my request to speak to a manager or supervisor multiple times. Worst experience ever. Misleading advertisement matched with deceptive customer service and order processing.

Date of experience: May 6, 2024
Florida
1 review
0 helpful votes
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The cost of the ticket showed $116.00 each, however, I ended up paying over $300.00 total. There was a $75.00 service charge, and an electronic transfer fee. I felt blind sided. I did not see the total cost until the transaction with my credit card was final. I received the tickets via email and observed that each ticket was originally $55.00, fees $5.00, and tax $3.85 with a total of $63.85. I paid mor than double the cost of the tickets.

Date of experience: May 6, 2024
Canada
2 reviews
0 helpful votes
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Argent américain
May 16, 2024

Sur le site vous ne dites pas que les billets sont en argent américains
Et pour parler à quelqu'un c est seulement anglais

Date of experience: May 6, 2024
Minnesota
1 review
0 helpful votes
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Didn't disclose fees
May 16, 2024

Accidentally bought a porter Robinson ticket. They already had the price doubled and when I went to hit the next screen button to find out fees it just flay our bought the ticket WITH 50$ IN FEES! Absolutely scummy service. They refused to give me a refund. May ask for a charge back.

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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It was the very easy to enter and locate sits,prices get tickets and pay.

Date of experience: May 6, 2024
Virginia
1 review
0 helpful votes
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It was easy to do
May 16, 2024

Its fast and easy and they give you the opportunity to make payments

Date of experience: May 6, 2024
Illinois
1 review
0 helpful votes
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Paid to much
May 16, 2024

I paid almost $57 for a ticket after fees. I see on Seatgeek I can get the same ticket for $33. Oh well. Lesson learned.

Date of experience: May 6, 2024