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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,306 reviews

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Texas
1 review
0 helpful votes
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No tickets
November 27, 2024

Been 2 hours and have no tickets. Spent $200 and was carrying my kid for birthday. Where are they!

Date of experience: November 17, 2024
Kentucky
1 review
0 helpful votes
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Fees
November 27, 2024

The ticket prices are fine but the processing fees are ridiculous. Other than that I'm satisfied.

Date of experience: November 17, 2024
Bahamas
1 review
0 helpful votes
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This is a FRAUD
November 27, 2024

This site charges more than TWICE the prices of the actual tickets. They refuse to cancel any order. They have not provided me with the tickets I've paid for and won't identify the seats I've supposedly purchased because they don't actually have them to sell. Even though the app said I'd receive my tickets by text immediately after the purchase on November 17, the phone bank guy (from a foreign country he refused to identify) now says I'll get the supposed tickets on December 14, the day before the performance. They don't even have the tickets they sold me or a seller they supposedly are connecting me with.

Date of experience: November 17, 2024
Canada
1 review
0 helpful votes
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Jelly roll concert
November 27, 2024

I'm very impressed with how easy it was to get seats

Date of experience: November 17, 2024
Washington
1 review
0 helpful votes
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Unfortunate
November 27, 2024

Aside from the fact that I cannot get my money back for this order, your customer, service agent, Jorge, Was very kind and understanding. Despite my terrible experience in buying the ticket, he was very good! Please commend him for me.

Date of experience: November 17, 2024
Ohio
1 review
0 helpful votes
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Online tickets
November 27, 2024

Didn't realize that I would have to pick up the tickets at will call. Why can't you just send them via email?

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
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No ticket!
November 27, 2024

I purchased a parking ticket that I did not receive!

Date of experience: November 17, 2024
North Carolina
1 review
0 helpful votes
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Price changed at check out
November 27, 2024

Picked a parking spot with a price listed at $53, at check out i was charged $79.

Date of experience: November 17, 2024
Canada
1 review
0 helpful votes
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Review
November 27, 2024

Thank you for making it easy to use and order. Best experience yet

Date of experience: November 17, 2024
Ohio
1 review
0 helpful votes
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Never told of fees
November 27, 2024

I went through the process at the end when time to pay it showed my 2 tickets plus tax no problem. After they my credit card $70 on fees were added without telling me.
BULL S...

Date of experience: November 17, 2024
Kansas
1 review
0 helpful votes
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Duplicate ticket charges
November 27, 2024

Stupid stupid stupid 3333:33:*******::::: :// /////;;;;;;;;*******;;;;

Date of experience: November 17, 2024
GB
1 review
0 helpful votes
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I was really pleased by the prompt and helpful response I received to an email query regarding what to do if I could not access my ticket by my phone - because it was a gift. This was very reassuring. Thank you!

Date of experience: November 17, 2024
Alaska
1 review
0 helpful votes
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No ticket
November 27, 2024

The ticket was not delivered by the time of the event. Plus I paid more than 3 times the ticket amount. This company is a scam and will be reported to the better business bureau.

Date of experience: November 17, 2024
Kansas
1 review
0 helpful votes
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I wish I would have looked at a different ticket outlet
November 27, 2024
Updated review

These are more expensive through this sight- shoot! I looked after the fact and could have saved $27

Date of experience: November 17, 2024

These are more expensive through this sight
November 27, 2024
Previous review

These are more expensive through this sight- shoot!

Date of experience: November 17, 2024
Minnesota
1 review
0 helpful votes
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Great
November 27, 2024

Best parking for a football game, Colorado is coming to town I'm ready

Date of experience: November 17, 2024
Wisconsin
1 review
0 helpful votes
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Worried
November 27, 2024

Am very concerned about this site being a scam. Prices are way higher than rtc site. Not itemized so not sure what all the charges and fees are?

Date of experience: November 17, 2024
Ohio
1 review
0 helpful votes
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I did was not aware of how high the fees ended up being!

Date of experience: November 17, 2024
New York
1 review
0 helpful votes
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Scammed
November 27, 2024

Thought i was buying direct only to find out they are a reseller.

Date of experience: November 17, 2024
Pennsylvania
1 review
0 helpful votes
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Could buy tickets at door for $20 - deceptive listing showing limited tickets available
Face 20 - charged 52 and then added service fee of 42 - then you are unable to cancel ticket after order place - even after only 5 mins.

So I got stuck paying for 2 tickets to the dog show that would have cost me $40 but I paid $146.

Ripped off company - I will never use again - NO MATTER WHAT SHOW IS LISTED1

Date of experience: November 17, 2024
Illinois
1 review
0 helpful votes
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Don't use this
November 27, 2024

Well, I ordered four tickets and I was told that I would get them the day before which is yesterday today's the day of the play and I have no four tickets. I've got people that are ready to go but no tickets so no, I would not use your service Ever again.

Date of experience: November 17, 2024