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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,306 reviews

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Montana
1 review
0 helpful votes
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Terrible experience
November 28, 2024

Very unsatisfied with the paper work. Will not except anything I put in.

Date of experience: November 17, 2024
New York
1 review
0 helpful votes
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I just purchased a ticket. No issues.
November 28, 2024

Very quick and easy. All good thanks.
All good. All good all good

Date of experience: November 17, 2024
Louisiana
1 review
0 helpful votes
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This ticket purchase option shows up when you search the event on 5he venue site. It is not clear that this is a reseller until the purchase is complete. Now I am in limbo and wondering if I actually have tickets until Feb 5…3 days prior to the event….

I would have felt more secure in my purchase had this been from the venue as I thought it was.

Date of experience: November 17, 2024
South Dakota
1 review
0 helpful votes
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Horrible Customer service
November 28, 2024

I was redirected to your site when attempting to purchase concert tickets. Your site led me to believe I was buying 2 tickets for both of the days for the event. However, once transaction went through I had purchased one day only for more than double the cost of the actual event website! I attempted to "cut" with your people but was treated very poorly and did not ever get through to a live person to discuss. Very, very disappointed!

Date of experience: November 17, 2024
New York
1 review
0 helpful votes
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Exactly what was promised
November 28, 2024

I got exactly as promised tickets easily transferred- Excellent experience- I had just gotten in to town and found out an event I was interested in was taking place near me

Date of experience: November 17, 2024
Canada
1 review
0 helpful votes
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Tina Musical
November 28, 2024

It was a pretty straightforward process. Excited to see the show.

Date of experience: November 17, 2024
Washington
1 review
0 helpful votes
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Ticket Purchase
November 28, 2024

Very easy to use. No issues at all from start to finish. Excellent website.

Date of experience: November 17, 2024
Canada
1 review
0 helpful votes
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I did not get my tickets. I spoke to their Chat and they kept saying they were sent to my email but they never were

Date of experience: November 17, 2024
Kentucky
1 review
0 helpful votes
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Tickets
November 27, 2024

Shopping Experience was very efficient.
Instructions were easy to follow.

Date of experience: November 17, 2024
Vermont
1 review
0 helpful votes
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Review
November 27, 2024

$60 in service fees? Seriously? Just wow, that is completely outrageous

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
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Order printing user interface clunky

Prefer to receive email tickets rather than waiting till up to one week before performance.

Price of service should be reviewed.

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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Nervous that I can't get tickets until day before concert… help.

Date of experience: November 17, 2024
North Carolina
1 review
0 helpful votes
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The subtotal was listed but the full cost was not disclosed and was $100 more than the item I purchased with no way to review

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
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Expensive Fees
November 27, 2024

It was fine at first until I paid and saw the huge extra up charge of fees!

Date of experience: November 17, 2024
Massachusetts
1 review
0 helpful votes
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Lot was actually a free lot
November 27, 2024

This site charged me $53 for a parking lot at Gillette stadium that turned out to be a FREE lot. Scam.

Date of experience: November 17, 2024
Virginia
1 review
0 helpful votes
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I'm extremely disappointed in my experience. I tried to buy tickets on Ticketmaster and was redirected to this website without my knowledge of being redirected. I selected my tickets to find an exact amount for the hidden fees, but couldn't so thought it might be on the following screen. I paid with Apple Pay and what I thought would be maybe $650 or at most $700 charge ended up being a $900 charge.
I was not able to see the fees until I received an emailed receipt. I tried to call and dispute the charge and the answer was the tickets are nonrefundable. I cannot help you. There is nothing that can be done. I was even advised by customer service to dispute the charge with my credit card company.
Even that ended up being a nightmare. If you're going to charge outrageous fees, they need to be disclosed before purchase.

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
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Bought tickets and still waiting for them electronically to be sent. After 2 days.

Date of experience: November 17, 2024
Nebraska
1 review
0 helpful votes
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You are ridiculous with service charges
November 27, 2024

The amount you charge for service fee is ridiculous. I don't even know it was that much or I would not have ordered from you

Date of experience: November 17, 2024
Wisconsin
1 review
0 helpful votes
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Not satisfied
November 27, 2024

Did not know I was on this site. I thought I was at the venue direct. The Handling Fee is HUGE and uncalled for

Date of experience: November 17, 2024
Indiana
1 review
0 helpful votes
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Easy to manage!
November 27, 2024

Easy to use. Worked well to scan the barcode to get in and out. Loved it!

Date of experience: November 17, 2024