On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Service fees not disclosed up front. Had to call for amounts
I had the best experiences purchasing our tickets! Super easy to use.
Tickets are way over priced. Once you place ur order you can't cancel them. First time ever buying tickets. I should have shopped around. My fault lesson learned.
It was an easy experience. Just wish the money came faster into my account. I am happy People can us them,
It was easy to place an order. Received my tickets in a very quick manner. I was impressed with the delivery. I usually wait a few days for my order to come through but this time it was instant.
Have great prices compared to other sites with seating arrangements to see.
Was able to find the concert I wanted to easily. Was quick and fast to use.
Es conforme el seguimiento a la compra pero ya son menos de 48hrs para el evento y aún no recibo ticket de compra.
Easy to navigate ticket purchasing. I hope the purchase is legit.
The process was confusing. I received multiple emails that conflicted each other. I am unsure I actually have tickets and that this is not a scam
Site worked very well. Extremely happy. We are looking forward to the happy together tour concert
Process was good, still waiting ro receive the tickets however so far so good.
Ordered tickets not knowing this was a resale sight. I realized something wasn't right when I got an email stating someone would send the tickets a day before the concert. I read their policies after I got the email and plan to contact my Attorney General. Many others have had similar experiences. Tickets were $300.00
More than Ticket Masters and venue price.
Unable to cancel purchase and I don't even know if I'll get the tickets as they don't deliver
them until the day before the concert. I will
Never order from this site again. I don't go to many concerts and I did not see anywhere on the site these were resale tickets until I got the confirmation email. So disappointed as this was a Christmas gift for my Mom. I literally had a pit in my stomach when I realized what had happened and couldn't sleep that night. Tickets should have been $187 and these were $487. If I could have canceled the purchase I would have.
Ads and sales pitches were annoying. It seems to be a convoluted way of getting tickets but you must have your reasons?
No problems with my transaction.******************************
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members