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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The process was confusing. I received multiple emails that conflicted each other. I am unsure I actually have tickets and that this is not a scam
Site worked very well. Extremely happy. We are looking forward to the happy together tour concert
Process was good, still waiting ro receive the tickets however so far so good.
Ordered tickets not knowing this was a resale sight. I realized something wasn't right when I got an email stating someone would send the tickets a day before the concert. I read their policies after I got the email and plan to contact my Attorney General. Many others have had similar experiences. Tickets were $300.00
More than Ticket Masters and venue price.
Unable to cancel purchase and I don't even know if I'll get the tickets as they don't deliver
them until the day before the concert. I will
Never order from this site again. I don't go to many concerts and I did not see anywhere on the site these were resale tickets until I got the confirmation email. So disappointed as this was a Christmas gift for my Mom. I literally had a pit in my stomach when I realized what had happened and couldn't sleep that night. Tickets should have been $187 and these were $487. If I could have canceled the purchase I would have.
Ads and sales pitches were annoying. It seems to be a convoluted way of getting tickets but you must have your reasons?
No problems with my transaction.******************************
It was very easy to purchase tickets; will do it again
Well indicated on how to make your purchase
They take your money instantly, but may have to wait until the day of the event to get an e ticket, unacceptable. If I had known this and I had time I would have gone a different route.
I thought I was buying a ticket for a performance at McCarter Theater, Princeton. Ended up at another venue. And my ticket price at $59 for three became $240+ upon payment. High cost of not paying attention!
I don't know if my tickets will get to me. I thought I was ordering on ticketmaster and turns out I am on this site instead. My fault for not double checking. There was an over $100 extra fee that I didn't check as well. My fault. Double check what you're doing. There is not cancellations or returns. So I'm not happy about that because I would have canceled instantly once I realized my mistake. I hope it all works out fine. It says my tickets will be available by (the day before the event). I hope it's earlier than that! I hope I don't get screwed. It's kinda scary. But it might all be fine.
The whole process was easy I didn't have any issues when purchasing
Why do you keep asking for a review and if I got my confirmation email. Can't do anything when I haven't got my tickets yet so why would I give a good review
Purchase was seamless and quick. Looking forward to the event.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members