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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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A lot of lagging on the confirmation/purchasing but overall a good experience.
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To many fees added in addition to the price which was also over price
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Understanding the ticket prices & seating took extra effort & a learning curve. Also would rather not see "Cash Back" adds. However, getting the tickets was relatively easy.
When I got the confirmation email, it was unclear to me how the tickets would be downloaded. I'm used to downloading to my Wallet or a download that was clearly instructed. I tried chat, but that was useless. It kept asking how they could help with giving me the same response in the email. Obviously I couldn't get a live person to chat with. My next tried to call, but that was also useless because it didn't give me an option until I finally figured out to go to the very end and press pound to get a live operator. That was very helpful and I got it straightened out. You just keep the email that you have and the downloaded tickets will stay in that. I am still a little leery about that even though the representative assured me at work because the email says "this is not your ticket and you can't use it to get into the event." I'm hoping when the event comes that there will be no problems.
I found the same tickets afterwards for half the price. Way over priced I don't recommend
It was a little difficult to access my ticket and I got a bit confused
I will be more at ease once I have the tickets. I did not realize the transfer would not take place until the day before the event, which is 8 months away. Very nerve wracking.
Ok no problem second time ordering tickets on line. No issues
They told you from top fees included. You were told you would get confirmation and you did. They also followed up to make sure you did
I'm unhappy with the experience. I have yet to receive my official ticket so I called the company just to find out when to expect it, and they said not for multiple months. Really sketchy and seems like a scam.
I wanted to cancel my order not even 1 minute after ordering and was not allowed to and took me forever to even figure out how to contact someone- more like a robot. I wished I knew there were no refunds or replacing tickets for a different date beforehand
I would like to pick my seats and be not be overcharged. I will be contacting customer service
Choices are limited - you or stubhub? No difference in the 2 that i could tell.
Good experience. It let me do what I needed too to get what needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members