On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Why do i need to protect something you sold me what a scam.
It cost money for you to give me my tickeys scM
Very easy to navigate. Thank You. Great service. Easy to use
Purchase was easy. Added fees are ridiculous! You make it so expensive to go to these concerts that it's sad.
Purchased wrong date accidentally - called right away. Chatted with a "Fan experience expert". Nothing could be done. TicketsOnSale do NOT respect the Canadian and Ontario Consumer Protection Act (I was - still am - eligible for a reimbursement or exchange).
Relatively easy, but impossible to surprise my spouse and nothing to open on Christmas. I hate mobile ticketing in general and TicketMaster specifically. Worthless middlemen. Leeches.
Two 65 dollar tickets cost me $189… not sure where the added fees were listed because I did not see them anywhere. Then, no tickets are sent until day before? Makes me want to vomit.
Good. Thanks. All good. No issues. Easy to use. No issues. Good. Thank you
Overall experience was simple and easy. Found what I was looking for and had the tickets quickly thereafter. No issues with the process.
Pleased and satisfied with setting. Very nice section, and professional service.
Good experience. It was easy to use the site and very intuitive.
The tickets were $88/ea & my total was over $240. Why are we paying so much for a convenience fee? Everything is electronic now, it's been convenient for years, I don't see a reason to be getting up charged that much.
Thanks…….alalalalalal thanks thanks thanks thanks thanks
Like to be able to see seat or choose seats. Also the tickets were cheaper on Ticketmaster. I won't be using this site again.
I purchased tickets that may not show up until 3 days before the event. This does not all me to make any changes or resell the tickets myself if my plans change between now and the concert (which is 6 months away). I was on my phone and distracted (so it's my fault to have used this company), beware, it looks like they are associated with a venue if you aren't paying attention. They are not!
Easy purchasing tickets but still waiting on an email to send my tickets to my Ticketmaster account.
Good all the around. No problems can't wait for the event excited to go. Always went to his concert every time he came to the state of New Mexico. Good performer. He should perform at a bigger venue
The tickets were great price, but they give you the row and the section, but not the seat numbers (that's not the worse), what they don't give you is a total on your purchase till you buy them and then you're hit with over $100.00 in fees. I will make sure not to purchase tickets from them again. Spent more than I had intended for a Cirque de Soleil show. Live and Learn.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tickets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members