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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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A seventy five dollar processing fee is more than any other competitor
It wasn't as straight forward with directions on how to navigate through to get and set up the app. Very busy site.
Please just leave me alone and stop asking questions I don't care to write a review
It could be a little better and a little faster to purchase tickets on the site, but other wise not to bad. Hope to purchase again in the near future.
The process of getting our tickets was very easy! The transfer was quick and straightforward
I thought I was using a known website. I did not realize this was a resale site.
Great service loved the experience would purchase again from them
Experience has been good overall. Emails have been coming in to keep me informed
This promoted affordable ticket pricing but ended up charging us $20 more than expected (over $60) with added "fees" and raised the price last minute. Then when we got to the garage they were offering $30 parking spots! We won't be using this again.
The parking garage did not recognize my credit card or paid ticket to be able to exit garage. I am not happy with my experience. It didn't work and I would like a refund!
I'm not sure what to think, I purchased the tickets but I haven't received them yet. I got a confirmation that I purchased them, but says it takes up to the day of the event to get them. Not sure why I can't get them now like other ticket venues
A bit confusing when it comes to actually getting the tickets - which I haven't yet.
I clicked on the purchase tickets and it looked like the Blue Note site. I did not realize that I was on a secondary sales site and ended up paying double the price. I tried to cancel but the automated customer response would not allow me to cancel. Feeling deceived
I'm not comfortable paying for something that is only promised.
More so when the promised date is 1 day before the concert.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members