On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I do not want to describe my experience thank you no thank you
No issues purchasing tickets to the show. Process was simple and quick.
Je vais attendre avant de recevoir mes billets avant de juger.
Paid and still waiting for email with ticket details and information link for them.
Numerous texts and e-mail demanded my action but efforts to follow prompts did not work.
I went on to the artist's website and followed the link for tickets. It was easy.
As I hit enter for payment of the tickets, I received an error message stating there was an issue with my payment method, I was using my Debit/Visa card. I had used the same card earlier that same day with no issues and I was not over the limit of how much money I can charge to my card. I wound up having to call my credit union fraud dept before I could complete the transaction.
Still
Waiting on email with actual tickets. But got confirmation of purchase.
Not great cause it was confusing. The price offered is not the price I paid no
Easy, great experience. I was able to pick out exactly what I wanted with ease. Will buy from this site again
No directions given for inside parking. Never been. Felt lost.
More stuff about other stuff. Not trying to review just trying to stop getting did you get my email emails.
Not a tech person. Do not like that everything is on a phone. I dont have a cell phone but my wife does. Do not like digital tickets.
We had a parking spot so that was nice since that is what I paid for
The site is generally fine, although I find it unfortunate that the graphics of the seating do not show the rows or the seats.
My experience was fine up until this. Now I'm confused whether this is required to get my tickets or not. The email is not clear if confirming that I got my confirmation is required for getting my tickets.
A seventy five dollar processing fee is more than any other competitor
It wasn't as straight forward with directions on how to navigate through to get and set up the app. Very busy site.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tickets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members