On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Felt very rushed. Not impressed and far less likely to attend anything where I have to use this service.
Online reservation and confirmation were fine. Now I am waiting for my tickets. Then I will tell you about my whole experience,
I was very happy how my experience went with your site. Looking forward to another good experience.
My mistake a bad experience, will have to be much more careful
Please describe your experience
Please describe your experience
Please describe your experience
Please describe your experience
Please describe your experience
Please describe your experience
Please describe your experience
Please describe your experience
Please describe your experience
I wish that I could just purchase online and get tickets sent over vs jumping through multiple hoops and emails.
I didn't get an email with a link for the tickets, so I had to go to the box office and have them print the tickets for me.
No problems. Quick service. Quick transfer. Would use again.
I wasn't able to locate my tickets and emailed for assistance. They were timely and pointed me in right direction. I was able to secure tickets easily.
I accidentally clicked on the link to this businesses website once I did a Google search for the venue that I wanted to buy tickets through. That's my fault for not being more careful. Ticket prices that they charged me were three times more than what the venue charges. I still have no ticket in hand.
No problems with your services. Thanks for the follow up email.
Easy to.purchase tickets and transfer into account. Follow email is also nice to receive.
PrePaid $83.00 for parking on this site for a Miami Marlins baseball game. Arrived at stadium parking they were charging $30.00. This site is so overpriced nearly 2 1/2 times the actual cost to park. Be very cautious if you use this site.
Smooth and easy experience, no hidden fees or delays on receiving items.
Fue muy sencillo hacer la compra de mis boletos, buena experiencia
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members