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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was easy to buy, I will do it next time. They sent the tickets on time with enough time to print it
Everything went smoothly in placing the order for the tickets
Came to the website by accident thinking it was the venue site paid double the price for tickets tried to get refund and was told no refunds all sale final my mistake but there are cheaper tickets just have to look for them this site doesn't provide anything special just sales tickets at hire price.
Doesn't seem like you guys have a very high rapport with your customers, not surprised.
Never used this site before so just a bit suspicious ……………………………………….,,,,,,
Quick and easy. This website was very user friendly. I will definitely be using it again.
I actually feel coerced into rating your site, so that's not a positive for me. A few emails requested me to click on something to obtain my tickets. Yet, when I did, this page came up with no exit option. Also, you charge way too much in fees and don't reveal them nor the taxes until the very last minute. Not cool. A better option would be to post prices with taxes and fees prior to the last option.
Good so far all I've gotten was my conformation email. No tickets received yet. Says I should have them around the 21st
The process does not inform the purchaser that the seats have obstructed views until the purchase confirmation is received: this is a fraudulent scam.
I did not see USD when purchasing these tickets. I tried to cancel right away by calling and recording advised no refund allowed.
I am absolutely PO'd.
I live in Canada, in the city this concert is, why would
I want to pay in US and double the cost of my tickets.
I am furious!
I wanted these cancelled. How!
My experience was okay a lot of jumping around from site to site, also being put on the clock to buy the tickets was not that great. I got the tickets and that's all that matters
Easy to find, easy to use with good follow up from provider. Overall an OK experience. Unfortunately their ticket acceptance program is running amok and I keep getting emails to confirm acceptance. This is now the fourth time I have confirmed which is a nuisance. As a result I have changed the earlier five star rating to a three star rating.
Easy to find, easy to use with good follow up from provider. Overall a good experience to this point
Ordered tickets for an upcoming event and had all the information I needed, and the transaction done, within minutes!
I got my tickets. Thank you so much for your help through this process
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members