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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Unnecessary confusion as to weather tickets were purchased or not. Received 6+ emails and then asked to confirm i received the transfer? I still have no bar code or paper ticket in hand...
The first time. So far so good, very pleased with the staff. I haven't met a nicer staff in the theater.In my entire life. They went literally above and beyond what their job's called for I was blown away.
I am not the USA citizen. Payment method was an nightmare. I was not able to pay European card. Only internet payments was possible. Fortunately I had this option. I had no clear information about delivery method and it makes me scared and stressed seen delivery to Poland. Buying was not an easy.
Transaction was easy and quick. I will be looking for my tickets to be delivered to me at at least two days before the concert.
Why should I have to wait to receive the tickets I purchased to almost the concert. I can a week or two... but almost to the concert in 5 months... seems pretty scammy to me.
Never notice tiket was should 43$ each but it was american so ticket cost me 80$ each for tocket that is worth 25$ not really happy but a quest no choice noe
This site made it easy to navigate how to purchase for a party bigger than 4. Smooth and easy check out!
No cancellation option and no communication on who will send me an email to confirm I received their confirmation email. Kind of redundant to tell someone you received a confirmation email.
It is inappropriate for a Rakuten offer to appear before I see my confirmation of purchase.
Did not realize until it was almost too late that I was not dealing with a Canadian ticket site being that I thought I went through The Burton Cummings Theatre, And I was buying tickets for a CANADIAN BAND.
Why would I give a review before I receive my tickets? I have not received my tickets for the event yet. If you want to review right now, it's not gonna be a good ones.
I did not realize that there were still tickets at face value. I should have done more research. I paid three times the cost of face value accidentally.
Overall the site is easy to navigate. I am left a bit confused though. Where are my tickets? I received two emails almost immediately after the purchase, some book a hotel emails and now this survey email. Where are the tickets?
Mistakenly read the Tickets on Sale listing / email as indicating low ticket avails, when in fact the resale was pre-sales tickets being resold. General sale hadn't even happened yet, and when it did happen, those tickets were less than half price I paid.
Choosing tickets and paying was pretty seamless. Getting the tickets into my wallet took a number of steps, but it did ultimately work. I would use them again.
The tickets were easy to order and I received them quickly! The day before the event, I found out I couldn't attend, so I found the transfer process easy to figure out. Thank you.
It has been impossible to get my tickets delivered or have a clear indication of who to call. Just initially buying the tickets was extremely difficult. I don't understand how the ticket buying experience which should be so straightforward can have been so screwed up
Couldn't order from AXS web page or App but this worked alright
I would like a little more information other than my concert tickets will be sent the day prior as I am traveling to the concert.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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