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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I thought I was buying original tickets but not sure if these are secondary market. It says I may not get my tickets until like the day before. I don't want to book travel if there is a chance my tickets fall through. Super confusing.
While buying the ticket I did not notice that the price was provided in USD. I did not assume that buying a ticket in Canada to a Canadian venue would be provided in anything else but CAD. So I was shocked when I have seen the conversion and the charge on my credit card. I wish the currency was clearly displayed.
I had a hard time figuring out how to put them in my wallet. I didn't find it very clear at all.
But in saying that, I'm pretty much computer illiterate
Called a customer service and they walked me through it. That's a good service.
All was good with my transaction except I was not expecting the funds to be in USD. Maybe that's what it said somewhere but not clear enough to notice as I did not.
Canadian hockey team, Canadian event, should be no brainer, Canadian dollars!
Very easy way to purchase tickets! Would totally buy through them again.
Deceptive
I was referred to this site through my log in to box office at Beacon Theater
Then I thought I was purchasing thru Ticketmaster directly, not thru a third party
Next time I'll make the effort and go to the box office
Total rip off
No wonder LiveNation was sued.
I made the mistake of just clicking on this site instead of going to the actual venue's website. These guys are resellers and literally twice, if not more, expensive. Such a huge racket - it should be illegal. I know it's "buyer beware" but it sucks that this kind of scamming and greed has become so ruthless.
I was able to by my Metallica Sphere ticket without any issues, compared to so many people who had very poor experiences with ticket master. It was more than I could afford, but hey, how many times in this lifetime will you be able to see Metallica at the Sphere.
I have yet to receive my e tickets for an event that I ordered and paid for in October, 2025. My event is in 3 days, and I have to driver an hour to the venue. I want to know that I have my ticket when I arrive.
I ordered my tickets on Oct, 2025, and have still received my e ticket. I am 3 days away from my event, which is an hour away, and yet don't have my ticket. That is very poor service.
This is our first experience with TicketsOnSale. My family and I are die hard fans of the WNBA. We couldn't miss the chance to see them in action in San Juan, Puerto Rico (our home). When the opportunity presented itself, the tickets were available through TicketsOnSale.
We trusted and completed the transaction. After an orientation with Kate, a wonderful customer service representative, about this process, we felt confident it was the right move!
The call to customer service was solely for orientation and no issues or complaints.
The links arrived via email a day before announced in a previous confirmation email. Now the tickets are sitting comfortably in our Apple Wallets!
Thank you all who were a part of this successful event/purchase.
Can't wait to see the games in my beautiful island of Puerto Rico. 🤗
Site had all seats ready for viewing once I chose the concert venue
J'ai vu trop tard que le prix était en US... je suis au Québec, Canada
I didnt understand that I was paying $150 dollars per ticket for standing room only. I would like a refund but they said no refund. What a scam. Never again.
Only picked this site because the tickets was cheaper than everywhere else at the time was scare it was a scam but tried anyways and it was awesome easy to use and fast.
I found cheaper tickets on Ticketmaster website directly, exactly half the cost of buying these. Could not refund on your site or cancel at all.
I was directed to this site from the venue, didn't realize until later that the tickets were very overpriced. I should have used a different vender.
I paid way too much for my tickets with you considering there were still tickets at a lower price.
I tried to contact you 2 minutes after my purchase but all the links didn't work so I wasn't able to reach you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members