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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I could not login. The app is better, but I prefer a PC to reserve tickets.
Self processing fees over $11 seem excessive. Site is fast & efficient.
2/2- still waiting on tickets I purchased on 1/26. Event is 2/14, site states I will get them no later than 2/13. Timeline makes me nervous.
The added fees is ridiculous! I also thought I was in Ticketmaster only to find out it switched over to this site! Also didn't like I couldn't see what seats I had until purchased.
I have not received my tickets yet. I will update once I have the tickets
I'm not sure how this works as long as I get my tickets I will ok. Guess we will see in September.
$36.02 service charge per ticket is outrageous! Per order - OK - but per ticket for tickets that are delivered electronically - ridiculous and unconscionable.
Floor tickets were confusing. I didn't think there were rows, but it was selling in rows
Supposedly sold out, got to the event and could have gotten the ticket half priced with tons left over.
Easy, the only annoying part, was making sure I had 50 characters. Everything was nice, up until this nuisance
It was good. Tickets were very easy to buy, and we were done within minutes.
What do the fees pay for? My bank account is not the one charging this transaction fee.
First time I purchased tickets from them. Will definitely review again once I receive my tickets.
My purchase was easy and simple. I would recommend purchasing tickets from here to all of my friends and family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members