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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was not clear that tickets are not coming from the venue and price would increase.
No seat numbers assigned?!
Quick process, was able to choose my seats and pay with credit card
It was okay, however, I don't like having to make a review for something I don't need to.
I kept receiving an email asking if I had gotten my tickets. I clicked on the automated response and it brought me to the review page and apparently didn't record the automated response I made the first time without posting a review.
The site itself is fine to purchase tickets from and everything was easy, but I dont like practically being forced to leave a review.
It was ok. The price said $82.00 x 2. But when the purchase went through it was $ 226.00. I did not see this until the amount was taken out. They should show the entire price before a person checks out. This is a little more than what I wanted to spend.
Great, easy to shop around and find the best seats / deals.
Only hesitation - show is April 11th and delivery method (which cost $7 to have it EMAILED to me) has a 'receive by April 10th date' makes me nervous the seller has until the DAY BEFORE to get these to me
Your $45 per ticket delivery charge is BS. Getting the actual tickets takes way too much effort.
Excellent service. Easy transaction. Would recommend to anyone. I will be purchasing in the future.
So far so good. I haven't used this company before. Hopefully it's not a scam
Had a very easy time picking and paying for the tickets. Only wish it were in Canadian funds, cost me more than I thought I would have to pay
Called customer service and got great and fast help! So easy to get what I wanted.
Purchased tickets but have not received them yet, not sure exactly when I will receive them, based on the email stated no later than day before event
But haven't received my tickets yet, which makes the whole experience a little bit less certain
The purchasing experience was great. Smooth and normal. Then I got a confirmation email, and all was good! Then I got a confirmation email for my confirmation email. First of all. Why? It said "Response Requested: Please confirm that you've received your confirmation email by clicking on the link below."
Since I haven't actually gotten any tickets yet, I thought "this must be what I need to click to get the tickets."
Now I'm filling out an experience review? This wasn't a confirmation confirmation email. This was just a ploy to get a review. I've actually received multiple of these emails, and this time just decided to review it.
Also, just to speak on the fact that I haven't gotten the tickets yet. Apparently they can take as long as a day before the event to be secured. So. That feels weird. But I hope this website will work! And that I didn't waste my money.
An actual easy site to purchase tickets. Fast and efficient.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members