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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very comfortable and understandable to use website. I like it very much and will use it in future
A little hard to understand the process. I had to read over it a couple of times. I will find out when I go to the show if I followed the directions correctly. I found out my $167.00 tickets would have cost $100.00 at the theater. The additional fees ordering online totaled the bill to $454.22. If I had driven an hour and a half to the theater, I would have saved $254.22.
Lots of ads on this website. It's been taking me a couple random places, site wise but it's all very well put together otherwise.
Fast and easy experience. Ordered the tickets and hit them within hours.
Everything was fine - just fine. The hardest part is filling out this survey. Why do people do this? Annoying! I just wanted to order my tickets, not write a novel.
First purchase wt TicketsOnSale, Not good / Very Bad experience.
After 2 phones calls to follow up on the tickets delivery ( the same day), stating that everything was under control and that no matter what, the seller was to release the tickets prior the event or that TicketsOnSale was to help us to receive 2 tickets before fthe show. Conclusion, we never received the (2) tickets and fortunately, we were reimbursed by costumers service.
The problem: Unfortunately, we have been told by costumers service on the phone at 2 times to not worry before ending up in the parking lot of the theatre, with no tickets in hands. With frustration and a LOT of désappointement, we had our 3rd phone call@ 7:50pm ( show was at 8pm), with a nice lady at customers service ( nice voice but no empathy) telling us that she could not do anything more for that night and that the only option available was a reimbursement.
If we had knew earlier that the tickets were no longer available, we could have simply reschedule our evening and avoid 90 minutes stuck in trafic to assist a show for which we had no access. Very disappointing & Bad experience
This is the first time I've used this app, and I was able to purchase my tickets easily. It's always good to purchase insurance for your tickets just in case something happens. And my tickets were delivered within a few hours on the same day.
Easy experience to buy tickets. Hope i receive them in my email.
The site was very easy to use. No problem finding seats that fit my/our budget. No issues with payment. So it's So Far So Good for now. I have received my confirmation email but not the actual tickets.
I paid twice the amount I should've for two tickets. Not even 20 minutes after I placed the order I tried to cancel and customer service would not let me.
Only to email me this:
"We're following up on the purchase that you placed with TicketsOnSale on Jan 21,2025.
Please choose one of the options below...
Yes, I received my confirmation email.
Please confirm that you've received your confirmation email by clicking on the link below:
I received my confirmation email, thank you!
No, I haven't received my confirmation email yet.
If you haven't received your confirmation email yet, wait 24-48 hours then send an email to *******@ticketsonsale.com
I canceled my purchase.
If you canceled your purchase then you can disregard this email and there is nothing else that you need to do at this time."
WHY TELL ME THAT I CAN'T CANCEL BUT SAY IN THIS EMAIL "If you canceled..."? Make it make sense.
Actual seats are not shown, and fees are hidden. Very deceptive. Won't use again.
Muy facil y rapido, fue fácil comprar y ya me llegaron los tickets
I got very fast the confirmation. Still Im waiting for my 5 tickets, they said I may get earlier that estimate.
Was good but im still waiting for tickets i hope will be send soon
I have not received my tickets yet, and I am unsure if I will. The buying process was easy, but we will see if I get my tickets.
At the end of paying for my purchase, I realized the currency was in US dollars. $300 more than the market price. It is theft, even with currency exchange.
Annoying- send the tix to download with the confirmation. I don't really trust they are coming after spending all that money.
NOT HAPPY AS NEW CUSTOMER!
I WISH I HAD NOTICE OF YOUR PROCESS BEFORE MY PURCHASE, TICKET TRANSFER WAS NOT TOLD TO ME OR I WOULD HAVE CHOOSE A DIFFERENT PLATFORM TO PURCHASE THESE TICKETS. I FEEL UNCOMFORTABLE ABOUT MAKING MY TRAVEL PLANS WITHOUT TICKETS IN HAND!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members