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Tickets.Expert

3.3

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Tickets.Expert Reviews Summary

The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
14

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Rhode Island
1 review
0 helpful votes
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The service fee is too high. I don't mind paying the $257.00 for the ticket BUT a $78.39 fee on top of the price? Why? I am also picking up my ticket myself at the WILLCALL window,

Date of experience: June 18, 2017
California
1 review
0 helpful votes
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Good
June 18, 2017

Great prices. Hope this site is legit. First time ever buying tickets and they are a gifts for fathers days.

Date of experience: June 16, 2017
Canada
1 review
0 helpful votes
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Shopped around for the best deal available. Could have paid a lot more for similar seats. Scored center field seats with great view of entire playing area.

Date of experience: June 16, 2017
Connecticut
1 review
1 helpful vote
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Delivery
June 15, 2017

Fees are pretty ridiculous. Got two tickets for $75 and paid $192 including $25 for "delivery". They were emailed to me

Date of experience: June 15, 2017
California
1 review
0 helpful votes
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Easy peasy
June 15, 2017

Fast and easy, wasn't expecting the service charge to be so high, but whatever I was buying em no matter what!

Date of experience: June 14, 2017
Canada
2 reviews
0 helpful votes
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Jays tickets ripoff
June 14, 2017

US$ for a Canadian event? "service" fee of almost US$46 for 2 tix? US$7.95 "delivery" fee for "Instant download" which never happened? Waited 8 hours then went to their website to print the tix.

Date of experience: June 14, 2017
Michigan
1 review
0 helpful votes
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Very confusing
June 13, 2017

Directions confusing, says to confirm I received "my order", then they will be sent to me via email. Now I'm on "sitejabber"? Starting to feel scammed, not to mention the extra fees are ridiculous.

Date of experience: June 12, 2017
Australia
1 review
0 helpful votes
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Finding the show and the seats was very easy and very intuitive. Would definitely use this site again.

Date of experience: June 12, 2017
sdfas a.
Arizona
1 review
0 helpful votes
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Good ticket prices but the service fee seems too high. Otherwise easy and quick experience. Would shop around for better service fees before buying here again.

Date of experience: June 11, 2017
California
1 review
0 helpful votes
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Purchasing tickets was easy and quick should be a great show. Thanks for all the help efficient delivery.

Date of experience: June 11, 2017
Canada
1 review
0 helpful votes
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Quick and efficient
June 10, 2017

Thanks for a great time! We are looking forward to going to this concert. Cant wait to hang out in Bangor.

Date of experience: June 8, 2017
Canada
1 review
0 helpful votes
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So easy and fast!
June 7, 2017

I loved the user experience on the site. You could scroll over the seats and you see where your seats are. Beware of the sticker shock on the fees, but worth it for how easy and secure it was. You can't put a price on an experience of a lifetime.

Date of experience: June 6, 2017
New York
1 review
0 helpful votes
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Fees fees fees
June 4, 2017

I purchased 3 $80 tickets.

My total was over $310!

That's over $75-85 in fees! That's an entire other ticket. It's bull$#*!. Charge smaller fees or give people options. I didn't have a choice but email delivery. So I was charged $7.50 a ticket for it! No free USPS no willcall. Nothing. No option

Date of experience: June 4, 2017
Texas
1 review
1 helpful vote
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Purchase was very easy and tickets delivered quickly.
Buyer beware on pricing. This was for broadway tickets and although I knew tickets were expensive, I did not realize the number of markups and service fees that made $109 tickets become $260 each. There is no visibility to the original retail value vs the selling, and the $120 service fee is not even displayed until final checkout confirmation. Buyer beware...

Date of experience: June 3, 2017
Washington
1 review
0 helpful votes
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Awesome sits!
June 2, 2017

Great and fast website. It has very convenient prices comparing with other vendors. I had other from them before and the delivery of the tickets got shipped right on time.

Date of experience: June 1, 2017
California
1 review
0 helpful votes
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Fantastic.
June 1, 2017

It was an easy process, took very little time. They make it easy to navigate the website and purchase tickets quickly.

Date of experience: June 1, 2017
Massachusetts
1 review
0 helpful votes
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Easy Experience
June 2, 2017

Easy to find seats and quickly processed. There are help numbers that are easy to call if there are any complications.

Date of experience: June 1, 2017
Texas
1 review
0 helpful votes
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I have received confirmation number. I have not received anything else. Have not received tickets. Have not received notification of where to get tickets.

Date of experience: May 30, 2017
California
1 review
0 helpful votes
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I'm glad I got to use this website it was easy to do and fun as well to see the process going really fast I'll recommend it for sure

Date of experience: May 28, 2017
Idaho
1 review
0 helpful votes
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Easiest and quickest experience with online concert ticket purchasing. Will definitely use this site.

Date of experience: May 28, 2017