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Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
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Horrible experience and even worse customer service! Do not waste your time or money! Total scams! They do not want to help you and they could care less if they've sold you a fake ticket. Huge scam!
There are too many steps in order to obtain tickets (which I still have not received.) I should be able to buy and immediately receive tickets like every other site allows me to do.
I don't know if I have my tickets yet or what charges have been applied. I hope to hear soon an actual confirmation and be able to print out my tickets.
Site easy to use after making an account but additional fees don't show up till the end and are much more than would expect but by then so tired of going through the process you are willing to pay
This was my first time using this site. I was able to search the open seats to find the seats I wanted. I had to look at stadium map to find where the seats were located which made easy to find the seats I wanted. The ordering process was easy to follow.
Quick & easy way to buy concert tickets. Would be nice if tickets were not so expensive for quality tickets. Also would be appreciated if we didn't always have to give a review to receive all of our information required to receive tickets.
Would like to have seen the $USD up front (before we got to the payment screen). I ordered tickets for a Blue Jay game in Toronto
It was an easy site to use and I would recommend it to anyone interested in purchasing Phillies tickets. Many thanks.
I would use them again. The process was easy to use and the website was easy to navigate. I have not received my tickets yet but it said I will the week of the event.
It was a good Web to purchase and I will do it again. I will tell all my friend roi use this web. My niece is going to be really nice and she will enjoy it.
I had good service. I was looking for tickets for a show and this site was east to use and I got everything done quick. I did not receive an email to get the instructions to download the tickets.
Quick and easy to buy, download, and print my tickets. I would recommend this service to my friends.
Easy to use only thing don't find out till last page is the booking fees which can be quick steep. But otherwise good site hope get the tickets will find out in december!
Very easy site to use and very quick confirmation. Will definitely use this site again for the next event.
Yay this is awesome woohoo love Fleetwood Mac. This will be fun yahoo. Why is this making me type 100 words?
Easy to use and well set-up website. Thank you for the quick email and for giving us the option of insurance.
Ordered tickets never received email confirming what to do next. I. e. Download tickets. Had to call four times to this place one you need adobe reader. No kidding second call need to be on your computer... Not! Her name was JoJo extremely rude I asked please listen I am the customer calling twice now because I didnt receive email. Every time I talked she would talk over me and then give a smart comment back. Please just listen I am not getting the email I would like to speak to a Supervisor. Click hangs up on me! Third try she really tried to help never got the email spoke to her manager still didn't work got disconnected from her. Fourth call went to my laptop to see if I got the email. No! Then finally I said can I give you a neighbors email. Yes we can try that! Four try's and then me telling them what to do! Unbelievable! Never again!
I had been searching to find good tickets to a nearly sold out concert. I was thrilled when I found them on Ticket. Expert. I admit the service was excellent as the tickets were available for download within minutes after purchasing. Unfortunately, this is when I noticed a $117.12 service fee had been applied to each ticket! Needless to say, I am very disappointed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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