ThumbtackReviews 1,534

Requested quotes for a small roofing project where wind damage removed some flashing. Got complaints from some "pro's" about not getting more than one quote at a time because it costs them $30+ dollars for each referral. First two ghosted me after starting conversations, third failed to show up and later canceled, fourth replied and set time, then I was unable to get back in touch through app as it failed to even show that "pro" as part of a project request. No one to talk to at Thumbtack, no way to look up pro's to send a message. Crappy app over all. I have deleted the app and will not use in the future. Because of all the delays I've now got more wind damage to fix.

When I signed up with Thumbtack, I anticipated being charged for connecting with clients who hired my services, with Thumbtack taking a standard commission – a common practice in the industry. However, within less than a week of becoming a Pro member, I was unexpectedly billed $67.29 and $75.29 for merely reaching out to a potential lead who never responded. To make matters worse, I discovered these charges by accident, as Thumbtack failed to notify me beforehand about the steep fees associated with sending a single message.

Upon requesting a refund for these unjust charges, I was met with outright denial on both occasions. Despite reaching out to customer support in hopes of resolving the issue, I was left without any recourse or assistance. Frustrated by this experience and disheartened by Thumbtack's treatment of freelancers, I ultimately decided to delete my account. I am now compelled to share my story and shed light on the unscrupulous practices within their policies.

Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job!

Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226

The last 3 times I have tried Thumbtack, I get pros who initially answer and then either ghost me or make an appointment only to cancel at the last minute. While I sit around waiting, I get a text saying something else came up. We even had one pro come, do half of the job, and then we never heard from him again! Terrible way to treat folks who are actually willing to hire! Will not use again, and I deleted the app.

Used deceptive sales tactics to steal from us. We regret ever giving them a try. They are worse than any platform our business ever used. We do not recommend them.

Charge for leads that are unresponsive or don't even look at messages. No way to validate leads are legitimate, even received some with identical information from different cities and states. Customer service cares very little about the pros on their platform. Is a falsely promoting those who pay more versus those who actually perform, allows for false or fake reviews, and does not inform customers that every pro they inquire with will be charged but instead promote it as a free web site. Company is a scam that prays on entrepreneurs and small businesses.

Nothing but bad things to said about this company.
When a customer sends a request you'll be charge for responding to the customer but the company will share the same customer with multiple companies at the same time,this absurd competition will make your quote worth the effort.
Stay away from loosing money with Thumbtack

No customer service to speak to other than AI and a bot that simply copies and pastes the help section menu stuff we have all read many times. Bullied into signing up for the auto book which charges 3 x the amount of a normal lead just to land a lead. Then if the customer cancels the auto booking, then you're out that money because they're not going to refund you. Thumbtack is no longer about supporting the Prose and helping customers find good pros now it's about a money grab with horrible customer service. If you could even say they have customer service. I don't know if it even qualifies I used to really enjoy them Tak it was a great platform to build and grow, your customer base however, they have grown so much they have abandoned their pros and were now a dollar sign to them. Really sad.

As a consumer, horrible experience, also hearing the same feedback from the biz owner.

I provided the 'top pro' with a pic of the work, '1' single pole light switch replacement - I provided the material, new switch and plate = all labor job. His advertised rate was $50/hr. He accepted the work, no estimate or contract, scheduled and completed the job and as expected, finished in ~30 minutes. He then messaged me and said ok, the bill is $120?! He proceeded to tell me that I'm stealing because I would not pay 2.4x higher than his advertised rate. False and deceptive advertising is illegal on a state and federal level. He admitted the work was only labor, but cried about Thumbtack fees and how long it took to get to the job - how is this my problem?

After waiting nearly 3 weeks to talk to a human to address this disparity, Thumbtack support totally passed the buck and said hey, not our problem; yet they facilitate the advertisement of rates that are entirely misleading.

I paid the 'pro' his hourly rate and the Thumbtack fee they hit him with, $70 in total. In turn, the 'pro' responded to me and accused me of stealing because I refused to pay $120...? Avoid frustration and avoid this platform, total joke.

My experience with Thumbtack was as a business owner.
A couple years ago, when we started working with them, they would send acceptable leads with good conversion rates.
Over the past 8 to 12 months, things have been changing, negatively.
We now receive what they call "qualified leads" who whin't read messages, answer calls or even have a mailbox set to leave a message)
Despite these qualify leads, I'm still being charged. Thumbtack's policy towards professionals makes sense whatsoever.
They used to have an acceptable customer service operation where you were able to talk to a real person who would at least try to get a solution or explain to you why they couldn't accept a refund request.
Now, it is impossible to talk to a person on the phone and can make you wait for hours on hold, and nobody would answer or get back to you.
The way they assign prices to the leads lack of any reasonable logic, as there is no possible way to know how much each one would cost or the chances of someone acquiring a service or how much they have to pay for it.

I am frustrated because of the poor customer service. When I started with thumbtack over five years ago I could make a call and receive assistance. There are issues that are not found on the robotic troubleshooting methods. I am constantly paying for regular house painting leads and I am a muralist. I am also paying for sign painting leads and I am a muralist. Thumbtack needs to screen people better.

I'm writing to share my experience with www.thumbtack.com as a business owner. While they originally delivered qualified leads with good conversion rates, things have changed significantly in the past two years.

Currently, I receive one qualified lead per month versus four "doubtful" leads who don't engage (read messages, answer calls, etc.). Despite these low-quality leads, I'm charged between $28 and $98 each.

Thumbtack's policy towards professionals has become unfair. The "zero refund" policy for these unproductive leads makes it a gamble, and achieving high visibility requires allowing them to charge you hefty per-lead fees. If you refuse, you're buried with no leads.

As a small business, I spend $800 monthly on Thumbtack, but my conversion rate has plummeted from 80% to a mere 20% in two years. While I still receive a few good leads, it's a significant financial burden.

Given my membership-based service model, I can absorb this cost. However, I urge businesses without similarly resilient models to stay clear of Thumbtack. Their current practices could leave you financially strapped before you even turn a profit.

In short, unless your business allows you to weather these questionable leads and high costs, avoid Thumbtack.

Is a gotcha!
I had been working with Thumtask for three years and as of September 2023 it has become a blatant scam. I recommend not using it because it is worse than casinos, drugs and alcohol, they take away everything you have.
I'll give you an example: For repairing a switch for a client, Thumtask charges you $69 dollars directly to your pockets, and before that was $6. In a single week in October they took 685 dollars from my credit card and I didn't even earn 200 that week

I wanted to speak with a customer service representative at Thumbtack. I called the phone number that is given and it kicks you over to a text automated assistant. It is impossible from what I have found to reach an actual person when you need help

I was told I had 4 free leads if I advertised my Buisness with them. I was them charged over 300$ in a week for extremely small jobs that I couldn't get to because of the weather. They charged me 75$ FOR ME TO RE-LIGHT A WATEE HEATER! Meaning I make 0 profit. Then I ask customer service what the heck and Mr YAS (that's his name) says I shouldn't have set my limits as high as I did hahahah! I've been in this business for 16 years buddy. I'm furious.

So I got 3 different customers sending me a msg regarding appliances repair. Each of them send msg to few different pros as well. Neither of them ever responded me but I was charged for each of them. I paid total 35.44$ for nothing. I don't count it as a lead cause I never got the answer for my question. I don't even know if this is a real person. But here is the fun thing. Thumbtack charged all 5 pros for the lead. That's quite awesome way of making money, just charging people who's actually work hard with their hands. Doesn't matter if that person never even hire anyone, you got you 100$ for him asking questions on your platform. And when you wanna ask support some question, appears, that they don't have anyone on the phone! WHERE IS THE MONEY GOING IN THAT CASE?!?! Bunch of scmbgs

The photos are a few examples. Notice the amount I charge for my job and how much they autocharged me. I do not get to pick my jobs. They may not be suitable for me and I'd NEVER approve of doing a job for 10% of my cost. I am the one with the insurance, liability, overhead and they offer only a platform with no sales support and no customer service over the phone. So what are they charging for? Total scam. I've reported these charges as fraudulent on my credit card.

I am a handyman on thumbtack, they changed there pricing structure so you are forced to take bookings at the customer request, but i believe that they trick the customers into booking so they charge you triple the cost of your past lead fees. Before if you miss a lead you can absorb the cost, now your average cost is $36 per lead, no more $9, $10 leads, they tripled the cost. Today alone they gouge me for $283 in leads, one person only booked me, yet she would not even answer the phone, nor text, nor any response, that lead cost $69, now i have to beg for my refund which takes 2-3 days, but they take 5.
Today alone i paid in fees $283 with no sales to show for it.
In the beginning it was great, the lead prices were fair, you can absorb losing leads, but not anymore, in the last two weeks they stole money, overbooked when i would get a lead for a full day, they would still book within the time frame, be it so i could have shut the service down, but sometimes your so busy with trying to help customers that you might not turn off phone. God forbid you leave it on at night, then the customers never respond but you pay for it.
I don't understand why these lead companys get so greedy, shut out the little guy and force them to work for nothing.
Leads work, its nice when a company provides them, its unfortunate when they change to force you to do a service that does not work for you in regards to the booking service.

Leads are over priced, their customer service is patronizing and disrespectful. They will not work with you on anything and are intentionally misleading in how they handle leads and pricing.

I have been on Thumbtack for almost 2.5 years. I have been a victim of paying for fake leads that are created by their fake-lead department, I have been sent (and paid for) leads when I had BLOCKED my calendar for vacations or other reasons... I have been sent "customer support surveys" when NOBODY contacted me. I have been a victim of people with an agenda to post negative reviews (either the competition or someone deranged). YOU HAVE NO DEFENSE against crazies or Thumbtack itself. They do as they please. I am amazed that not a single state attorney has looked into their business practices! I am a top pro but I cannot talk to a single human being with a pulse timely when I have any issue. Even though they get tired of telling you that you have priority support! NONEXISTENT. Bottom line: stay far far away from this rat's nest