ThumbtackReviews 1,534

We called customer service we give them notice that a customer change her request and then Thumbtack refused to refund us our money in the services that we provide all that is listed in our profile offer after hour service the customer originally requested same day service then they came back with a nighttime service which we do not offer several items that was not checked off as extra work was not checked off originally six hours later if the request came up again under a different criteria which we would not have did it, because we do not offer those services

I had signed up for Thumbtack as a contractor providing services. No good fits in my area for more than 6 months, then, out of the blue, Thumbtack charges me for a job straight up, a job that was a very bad fit for me, and which I never had a chance to compete for. They claim that targeting was on for my account, I do not know why it was turned on, why it took six months for the first charge to go through, or why the targeting preferences were so off that it was impossible for me to accommodate that particular job. I can tell you there were were two profiles under my business account, and this by itself raises severe questions on how my account was set up. In any case, Thumbtack initially agreed to refund the charges, only to find out later that they had not refunded the credit card that was charged, but they provided "store credit" that can only be used on future Thumbtack charges. Problem is that I am NOT planning on using Thumbtack EVER AGAIN. I absolutely refuse to conduct business with a company that insists on scamming $10.43 out of my pocket, through a charging glitch that gave it access to my credit card account, and is using all tricks in the unethical company playbook to get me to have future engagements with them by refusing to issue a direct refund to my credit card. Shameful bait and switch tactics that nobody should have to go through.

I tried getting project cost estimates from 5 different contractors through thumbtack.com. Only one responded to the request, but didn't follow through with a formal cost estimate. The others didn't respond at all, so I called them directly. None followed through on their promises/commitments to either call back or show up when promised. The review rating for one of the contractors was a 5-Star but was the single review was from the receptionist I spoke to. So, I assume thumbtack.com isn't too selective about what contractors they represent or promote. I'm quite disappointed.

Thumbtack used to be a decent investment of time and the occasional fees. Unfortunately, they've gone crazy with their fees, and the leads tend to be questionably legitimate. Thumbtack takes any astronomical fee they want to take for leads. The last straw for me was when they took a $20 fee from me for a very small job for which I only bid and was paid $30! They took 67% of my income for that job! Even 20 percent wouldn't bother me much, but 67%? Gouge me once, shame on you... gouge me twice, shame on me... There will be no second time! Nobody warned me, but now YOU'VE been warned!

I hired a company "LATTA PAINT AND FLOOR" in the Birmingham, Alabama area for paint work in a house I had just purchased at the time. When Kristian Latta (owner) came out to my home, he sat on my sofa after painting for a few minutes. At this time, my 18 pound dog jumped up on the ottoman in front of him. He then reached his hand as far back as he could and struck her on her rear, causing her to fly from the ottoman and crash into the sofa head first. He then made a repulsive comment about what he had done that I can't post here out of concern that the review will be removed. Because of what had happened, and how unstable he clearly is, I posted my 1 star review, and waited a year later until I moved out (and he didn't have my address) to post the text on my review. I recently was randomly thinking about my awful experience over this previous weekend, and decided to look up, "LATTA PAINT AND FLOOR" on Thumbtack, and found that the text of my review had been removed. I immediately called Thumbtack on Saturday 05/16/2020, and was advised by an automated system that they were closed on the weekends. I called them back first thing this morning, and was advised by rep Samantha that because the text was posted after the initial one star review was posted, the review team automatically comes in and removes the text from the review. It should be noted that I had also spoken to reps at Thumbtack about this incident prior to the phone call this morning, and AT NO TIME did anyone ever say I had a, "Time Limit" to post the text on a review. I then demanded to speak to a supervisor. A supervisor named Alan came onto the phone. You could tell in his voice that he didn't care one bit about the situation. At one point he said that his hands were tied, and that there was nothing he could do. He was very heartless about the whole thing. THIS COMPANY WILL DO WHATEVER THEY CAN TO KEEP MAKING MONEY. THIS EVEN INCLUDES PROTECTING ANIMAL ABUSERS WHO CALL THEMSELVES, "PROS". I would strongly recommend that you find other avenues for hiring true professionals to come into your home and perform services. Especially if you care about your loved ones. It's obvious that this company connects people with the worst of the worst of companies.

Zero stars - I could not get any money back For an incomplete job or reimbursed for damages. She is still active on Thumbtack.
Project: attach new boards to 6' x 6.5' porch ceiling. Project not done after $300 and 5 days. Three different days she said she had two flat tires. Kathy spilled paint on my wall and she did not get it off. I had to pay someone else to finish the job. I also had to pay for a professional $175 to remove the paint she spilled.

I do cleaning I clean homes! Leads are anywhere from $50 to sometimes up to $90 which means I only made $20! I only got one job off them and then the poor guy ended up dying.in the end I played Thumbtack almost $300, and they refuse to give you your money back for leads that don't follow through, My husband uses the same app for doing gutters and somehow my cleaning jobs will show up on his account, one cleaning job showed he only had to pay $9.00 on my account through Thumbtack that same said cleaning job was $29.00! I would not use this app, rip off artist!

Thumbtack is just as bad as Home Advisor and Angie's List as a pro (Home Advisor and Angie's List both owned by the same company, btw). You will be so sorry if you join them. They charge way too much for leads and everyone who gets the same lead pays, even if you don't get the job. That is the main reason I stay far far away from all of these services! If they only charged you for leads that led to an actual paying job, it would work out for both parties.

How ridiculous is it for a company to give the same lead to as many pros as possible and charge all of them, knowing only one of them will get the job and the rest are throwing their money out of the window!

I hired this clown who claimed to have 20 plus years of experience as a carpenter. He finally got here 3 hours late and I showed him my deck project. He said he was ready to start but didn't have any tools. He said his ex took them in three divorce. Long story short, I fired him in about 15 minutes after finding out he didn't know how to use a compound miter or table saw. If that wasn't bad enough, he stole my 6' ladder from the carport. I contacted thumbtack and they said there's nothing they can do.

Pros BEWARE. Lots of FAKE LEADS. Thumbtack now providing pros with FAKE LEADS, they raised prices and refusing to refund for BOGUS leads, that are cancelled, no replies, etc. Everything changed since March 2020 and all they do - charge your credit card and NO real work and NO legit inquires! Seems like they are hiring people who creating FAKE accounts and Fake inquiries! Out of 20 leads that I paid for - ZERO work and ZERO replies. Do the math!