ThumbtackReviews 1,534

I used thumbtack, given the guarantee (they don't honor it) and belief that the contractor I hired to replace my roof, who is still listed was licensed, insured and bonded. After all, thumbtack clearly stated that - and if there was a problem they would cover "damage to property" caused by one of their listed service providers. The "contractor was not licensed, stated he was insured by Thumbtack (they both misrepresented the coverage and never paid one cent); the contractor is convicted in 3 states on multiple fraud (felony and misdemeanor) in NC (as recently as 2020), NJ, FL, VA. Thumbtack lied about having an attorney (the last one left); lied to State of California Consumer Affairs (in writing) and Attorney General's Office. Beware. This listing service is in it to get money from contractors - to hell with consumers they burn or houses they ruin (due to negligent failure to tarp and pulled roof, use competent staff causing additional damage to walls, collapsed ceilings, ruined floors, electrical damage, and more)

I have been using as a business owner to get leads. Sadly a previous employee had the info for the account and has been using my company name and this site to acquire leads for himself. I have reached out to Thimbtack to try to get the person blocked. But oddly even though I recieved messages in my email and on the business phone of leads in Califirnia (my company is in Houston Tc) being answered and communicated with Thumbtack doesn't see them. HMMM a bit odd to me. And they can't seem to help me. I would NEVER recommend this site to any business for use.

Their high reviews of contractors are deceptive. Most consist of people without the skills they claim to have overcharging for their services. I've tried a few and experienced damages as a result. One gentlemen installing a toilet upstairs in my house forgot to turn off the water outside and flooded my upstairs, causing water damage to my downstairs bedroom that I had to pay multiple companies to fix. That's just one example. Use at YOUR own risk! Other examples are when I hired someone to powerwash my driveway and sidewalks and he took the paint completely off my porch, didn't accomplish anything with his power washing and got mad and left when I complained! Another one is hiring someone to clean a vacant home and they show up and break my built-in microwave... I do check for insurance but these folks definitely are good at wiggling out of whatever they don't want to handle by ghosting you afterward whether they should do something or not. It's always risky to use this service because there's no way to separate the good from the bad contractors due to lots of fake reviews everywhere!

I was looking for a laptop screen repair and a number of vendors came up, listed as "Serves [name of my town in Pennsylvania]. I selected a callback option for the top-rated one, and after no response for a couple hours, I googled the vendor company name and found it was in Arizona. Called their number and the owner answered -- he said the only way to service the laptop would be if I shipped it to him. So Thumbtack returns results for vendors located anywhere, and there's no way to drill down to local vendors. Ridiculous! You're coming after Angie's List, are you Thumbtack? Good luck with that, you dilettantes.

They are in it for the money. Couldn't care less if people find work. They send post of jobs for out of state. Spend a lot of time cleaning those out of my email and out of my messages. Send me a message claiming a customer wants to know when I am available and they are contacting only me cost me to reply which I do. Then never another word from the person. Complete ghost. They don't even read my message no oh sorry changed my mind. No refund for me. What a rip off. For all I know it was them sending it. During the virus shutdown money is tight as it is.

As a business owner who was using thumbtack beware. They have doubled their prices for the contractors. We pay a lead fee when a customer is interested in our services. If you customers are not getting people contacting you I would do what you can to find that contractor through google Facebook whatever means necessary. I can not afford the prices they charge so unfortunately customers are missing out. It's sad but those are the facts and they do not want to do anything about it. So to the customers please try to find people you are interested in through Facebook the web instagram however you can find them!

I was deleted from Thumbtack as a user. Mind you, I have hired many Thumbtack vendors. I recently requested a boudoir photographer (which is an actual category) and asked one of the vendors if he would shoot a male model. I was immediately blocked from the App. When I contacted customer care, I received this email:
Thanks for reaching out about your account.
Your profile was removed from Thumbtack for violating our Terms of Use and won't be reconsidered.
If you didn't request to reactivate your account, please contact us.
- The Thumbtack Team

So apparently asking a male photographer to shoot a male for a boudoir photo shoot is against their terms of use. This is discriminatory. LGBTQ community, choose another App. Do not support this business.

When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thanks, Bob!