ThumbtackReviews 1,535

I've been on thumbtack several years and have officially stopped following up on their leads. The cost of the leads is never predictable - fluctuates constantly and expensive - which means I end up quoting higher prices so I don't lose money delivering the service - customers would be better off to call service provider DIRECT. Now they require a background check to quote - I have 20 years teaching in public schools and 50 years providing services in homes and in mine - have never had a complaint. I don't feel comfortable handing over ALL my ID info - including SS to these anonymous internet services of whom I have NO info regarding THEIR credibility and overall security on site. I am DONE with these - I'll look for other advertising that is more productive and less expensive!

I've been with Thumbtack for 5 yrs now. They have really connected me with customers in the past. As time has past, the company has gone downhill. It's rigged! Go see for yourself!
It's all money driven now. Support team unavail most of the time. Leads are 2x the cost. You have to automatically pay for leads that you would usually see right off the bat as tire kickers. It's disappointing. This is a really great way for city people to view your profile and make a decision based upon what's presented to them.

As a pro they charge for leads even when I block days off as unavailable. Many leads are unresponsive when quoted, and the percentage of these are massively dis proportionate to other marketing for ready to hire platforms. I personally know my competitors and they say the same thing. Very suspect to me. Dont think you will be refunded anything, you will receive a credit for yet another "lead" that in my experience does not materialize.
Should a customer use this service, be aware that every pro you chose to quote a job pays for this "lead" and more than likely charge more since you've used this service than if you spent a few minutes and called direct for comparison shopping.

This was a nightmare before it even started. Every lead they gave us were nonresponsive and sometimes the same fake lead would be billed for twice. When we contact to our credit issue or we got the third degree from thumbtack saying that we had to go through their special department to obtain a refund. We explained that unauthorized billing is taken seriously and our bank immediately issues chargebacks in these cases. While this wasn't dispute they even sent over another fake lead and tried to bill us another $4.58 which they are still haunting us for. Stay away from thumbtack it is a bad bad place to do business with. No ethics.

I am a pro on thumbtack
I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. They said I had REMOTE work turned on. Which I didn't. After emailing support MANY times for refunds. Get the same Form letter response. As a pro. I'm losing faith in this site... they bill me for bogus leads then won't refund the bogus leads costs... they use to be good then got GREEDY.

We hired Oak Harbor Excavating and Landscaping to repair some damage to our landscaping. They came out and completed about 70% of the work within a few days. I was very satisfied with the work that they have completed. Since it was early February, he was not able to purchase the plants that was needed. We agreed that he could finish the job in the spring when plants are available and install a railroad tie. It is now mid-August and he has not returned to complete the job and is avoiding all my calls and text messages. Beware when dealing with this company.

Thumbtack is a website that you pay per lead. Thumbtack claims that they work for you and help you get in contact with people who need your services. This is not true I have never gotten a single lead from Thumbtack. Though their SEO practices are well done I have never gotten the value out of paying thumbtack to send a potential customer a message I have lost over $100 to customers who asked one question and then never respond again. Thumbtack is dishonorable dishonest and an embarrassment to the business community their practices do not help business owners get leads they exist entirely to steal money from single business owners and pretend that they are helping. The Thumbtack business model should be illegal. Never get involved with these people.

Fraudulent charges for leads that do not meet my job description. I was recently charged for 3 separate service requests that were labeled as financial planning, which is the service I provide. I responded to leads that were labeled as such. When the leads contacted me to begin service, they each individually described their needed service to be something other than financial planning, such as tax planning, and business planning, which I do not provide. When contacting Thumbtack about this, they said that since I sought out these jobs in their opportunities section, they are not responsible for the job, and I pay for the lead no matter what. This basically means... if someone advertises for financial planning, and it turns out they need a roof leak fixed, I am responsible for paying for the lead even though it was falsely advertised. The definition of fraud is wrongful or criminal deception intended to result in financial or personal gain. This definition fits what Thumbtack is practicing in.

I had A small room that needed vinyl flooring. The room was prepped and ready to go. Presto FLOORING's Joe Murillo responded quickly with a detailed quote and was able to do my job within a day. He came prepared with all the equipment that he needed. The job was done in four and a half hours including a quick trip to Home Depot.

Joe is a pro and knows his job well. I think my job was a piece of cake compared to the many intricate flooring jobs he is capable of.

I would definitely recommend him!