ThumbtackReviews 1,535

I hired No Spot Cleaning. They did a terrible job. After complaining the company said they would schedule a "redo" no charge. They were three days late, did another terrible job, and charged me again. One cleaner with her 10 year old son!
Thumbtack is a joke. I'd say Thumbtack and No Spot are both equal with a great big ZERO.

I should have known. I read through the reviews before signing up, but we were urged by a "mentor" at the time to do it anyway. Thumbtack will charge you A LOT for horrible leads. You will pay dearly for people who are tire-kickers, extreme low-ballers, have ridiculously high expectations, and even for those who admit they changed their mind on the project at all. (Yes, I have written proof). It doesn't even matter if you set your calendar to "unavailable", they will still charge you for leads that come through, but here's the kicker -- you will only get "Thumbtack credit" for the theft. Apparently, it is against their policy to actually refund money that they take from you for any reason. It just hangs out within Thumbtack forever. (Yes, I have proof of this too). Oh, and here's another huge red flag (as if you need any more, right?). Leads started to dwindle down to maybe one lead per week. Within 30 minutes of setting my calendar to unavailable, I literally got bombarded with leads. HUGE red flag for me!
Do yourself a favor and find another way. ANY other way. Thumbtack will only lead you to financial ruin.

I will start from the beginning. Your employee called my personal work looking for landscapers since the company was short on landscapers in my area. I said I would help out and talk to upper management and corporate (VPs) and recommend Thumbtack to get customers and to fulfill their needs as well. I spoke with someone with the last name Verkic I notified him I used Thumbtack as well for face painting and I enjoyed the service ok so far. We ended the conversation. He called me back and spoke to me again and said I spoke with my manager and he was interested in us helping you with your face painting leads. I was like "OH that is wonderful. Sure!" He told me that Thumbtack would give me $500 credit, and make me a priority (number #1 in leads). I thought this was awesome.

Well when they tell you some things are too good to be true. IT IS! This guy failed to mention I would be charged $300 to get this "credit." So I was charged $300 which has caused my account to overdraft and be short on my mortgage this month. DO YOUR EVEN RECORD YOUR CONVERSATIONS? This Verkic guy never went through the contract with me. Rushed me through and took advantage of my kindness. This is appalling as I have asked for a manager or upper management to call me and their excuse is emailing is quicker yet this is taking FOREVER and I am pretty sure I am going grey in the time period I have been waiting and stressing about this. You stole my money PERIOD.

I will continue to warn people about your company that you are scamming pros by making fake leads, and discriminate against African Americans by removing their accounts. I DO NOT want a response on here that you have contacted me to resolve this. YOU SEND ME COPY AND PASTED responses and it's a JOKE! Until I am refunded my $300 I WILL continue to post and warn others about your scam, and how your BILLIONAIRE CEO is robbing innocent people during a pandemic.

Terrible customer service - They took my money but wouldnt help me set the account up properly. I had a free account set up. When thumbtack called with a cyber monday offer I decided to take advantage of. I wanted to have both of my businesses represented. They rushed me through the process and didnt tell me that once a name was on the account, it couldnt be changed. They didnt help me set up properly and basically had NO solution for THEIR mistake!

I started with Thumbtack as a pro dog trainer over 4 years ago. The cost of leads were about $7 per lead and refunded if there was zero response from potential lead. Here we are 4 years later, cost is now $14- 17.50 per lead! Lots of non serious leads, some shopping for a friend or even shopping for dog trainers before they acquire a dog. Many don't want to spend $$. No responses is common. You pay equal amounts for leads with zero contact info, so you are forced to use the Thumbtack platform- no phone or email. Competition sites. Bark.com per lead around $11-13 and you get a phone number and email address. Advertising and lead referral costs money, but seems throwing nearly $20 per lead is crazy! The people don't know they charge the pros... so they will even relist and keep costing pros money. Basic idea good but vast improvements could help this lead platform have better value.

I had an issue with one of their contractors
FA2 Landscape in Litchfield Park AZ
With multiple cancelations on their part and not showing up. So I gave them a poor review. The contractor " Fernando " responded with an insulting and unprofessional email to me.
I followed Thumbtack's problem reporting procedures twice and was never responded to...
Kind of like the contractor...
This is strike 3 for them...
Taking my business elsewhere...

I use to use Thumbtack when I first started my business. Generated a lot of leads for me at a REASONABLE price! Note the REASONABLE price part in that sentence!
Now they are charging upwards of $30 if someone even responds to a quote. You may not get the job, may not even hear from the people again, but still are charge an exorbitant amount. And the manner in which they do the billing and setup is shady.

Thumbtack will charge you whether you accept a lead or not. So in my case, I paint murals and do illustration gigs. I thought Thumbtack would be a good place to find more business. I accepted that you will be charged for contacted clients, whether you land the gig or not. That made sense. But then I started getting charged for getting contacted by clients, even when I didn't respond. They say since the client saw my profile on their website and reached out to me, they have the right to charge me. That doesn't make any sense. If it wasn't for that practice I would still use Thumbtack, but I don't want to be charged for some random person sending me an email if I do not respond.

I've been on Thumbtack since 2012. Thumbtack originally was allies with my Company, but they have slowly become my absolute Enemy. They refuse ALL refund request no matter how bogus the lead is, if a crazy person that was never a Customer of mine post a negative review of me Thumbtack protects the person posting the false statements then tells me to go pound sand, when I call to speak to a supervisor I'm always told there is never any supervisors available... I could give Many more examples, but the easiest way to explain it is that Thumbtack is my Enemy.

As a Thumbtack pro I am very unhappy. I have been victim to all of these money scams that Thumbtack does and now they got me on couple scams. Twice this month I was charged over $25 for "exact match, direct leads". In both instances I was the ONLY pro selected by the "customer". The first one I responded with my availability and provided an estimate to one customer which was just my hourly rate times 2 hours. A few hours later I was contacted by customer saying they hired someone else. I was supposedly the only one chosen yet they hired someone else? I was charged $24.74 for this. My refund request to Thumbtack was rejected.
The other scam was I was chosen by customer to do a job, another "exact match, direct lead" and I was charged $27. I went to respond to the customer 2 hours later, I would have responded faster but I was on another Thumbtack job and couldn't respond right away. Anyway, when I did go to respond it said that the customer had canceled the job and/or canceled their account. But did Thumbtack refund my money? Hell no! I was told by Thumbtack they don't issue refunds on canceled jobs. Technically there was no job for me to do but I was still charged for it. That in my eyes is theft. I don't believe there ever was a "real job"" or even a "real customer". This is what I would call a perfectly constructed scam pulled off by Thumbtack. Well done you mother ******. I hope you all go to prison when this crap is finally proven true. I don't use Thumbtack often because every time I do, this kind of **** happens. Time to get myself a lawyer.

If you like to flush money down the toilet, I challenge you to join Thumbtack and they will help you do just that. After spending over $2,000.00 of my hard earned money, they charged me for every cheap windown shopper fake $#*! clients they could forge and even when I set my account not to accept project over 5 hours (since their fee was just killing me), they charged me under their perfect match policy. When I set my calendar as unavailable for days I had other engagements, guest what, they still charged me.

So if you like to pay for things your don't need, Thumbtack will gladly help you. If you need to talk to someone, not a chat line to be blown off or email, you will find yourself spinning in circle in their so elegantly designed $#*!ed up answering system that keeps repeating itself just to frustrate you and waste your time. I challenge you to give their customer care a call to see how much they don't care.

Lastly, remember even though you are a pro with 5 star ratings from your customers, you mean nothing to them and they will just turn to the next newbie photographer and scam, charge, repeat.

Antonio
Phoenix, Arizona

TT has increased their prices EXTREMELY high since about 5 years i begin using them. Back then TT was great, but about a year ago when taken by new administration, this people raised their prices, increased number of competitors per lead and change the system for charging the pros. Before, the number of people to aply a lead was 5, now is about 15, causing more difficulty to get hired. The cost went from 5-10$ to now being 20-100$ fee per lead, thats insane to think off how it will add up for a job you will most likely will not get competing with so many pros and the magnitude of people just window shopping. I stopped using this people and will never again.