ThumbtackReviews 1,534

So I was with Thumbtack since 2017 as a pro and over the years I saw how the company came up with new ways to charge pros more and more money and create new ways to reject refund requests. First it was providing pros with the phone number when a client requests services and once you have the phone number they will not give you a refund. When clients do not even respond to any of your messages you will not get a refund. Then they started a bidding ware between pros to set prices that they will pay to get leads. This in turn allows the pros that are willing to raise their price per lead the opportunity to get more leads, which is horrible for small, self owned businesses. I gave probably half of my income to thumbtack but I was stuck in this trap because I had no other option to make money. Now that I am financially free and moved on to a different source of income, I wanted to share how truly disgusted I am with Thumbtack and their constant corporate decisions to increase their revenue by stealing from pros. Every pro that I reached out to shared the same exact feelings. When you google thumbtack reviews, you will see that the good reviews are for Pros from the customers. The bad reviews are from the pros themselves. I'm so glad I am finally done with this company.

I am a beauty pro who signed up for thumbtack and revived tons of leads that never followed through for services. I had to get another debit card due to thumbtack continously charging my account crazy amounts of money multiple times a day for clients I didn't receive. Horrible company!

Unfair & deceptive advertising and billing practices from Thumbtack constantly. If you read all the recurring comments by Pros- you will see very negative reviews on Thumbtack all over the internet. They auto bill you for bogus leads, and often dont even match the preferences- so you pay more for leads than the business you get. Then they decline all requests for refund even if you send them proof. TOTAL RIP OFF! Their lack of professionalism, and ethics will no doubt lead to more unhappy clients leaving the platform & will be the basis for a successful class action lawsuit. Any lawyers out there to represent us Pros trying to make an honest living?

I wish I could give this company zero stars because they don't even deserve one. My experience with them has been nothing short of a nightmare. This company is the epitome of deceit and dishonesty.

This company is an absolute scam. They stole my hard-earned money, sent me fake leads, and then had the audacity to refuse to give me a refund. It's beyond frustrating dealing with a company that has no integrity or ethics. Avoid at all costs!

They do not reinburse you when not hired. I disputed a transaction with my bank and they sent this term and condition: -"Profesionals pay thumbtack for leads to connect them with individuals who are shopping for their services. By accepting the terms of service at sign up, professionals agree to make payments for therlse leads (although they are not guaranteed to be hired after connecting with a particular individual) and that lead purchase are NON-REFUNDABLE."- This is unacceptable. They took money from me 2 times.

This website operates as a complete scam, providing false leads. Often, these leads are unresponsive or lead to being ignored, and they even distribute the same lead to multiple individuals, fostering competition. Despite being well-qualified, I haven't been able to secure a single person from Thumbtack. I strongly advise avoiding this platform as it is a fraudulent and deceptive website.

I noticed when I would 'hide my account' on days that I don't need leads coming through, I would get fake leads when I'm back online. These fake leads don't respond, and don't even look at my response. The call back numbers and names are fake. Usually these fake leads will cost at least $50. I feel like these are automatic robotic charges to make up the money I was spending on their platform. Furthermore, there's not filter to these leads. Clients have no idea what they're asking for. But my account gets charged anyways. I get ridiculous requests to renovate a entire bathroom for $3k. My small business suffered and I was paying more for leads than I could make from it. For the most part if you even got a job it's from stingy cheap folks where not wanting to pay for what the job is worth.

Posted ad for housecleaning services. Was given a name of someone who works in my area. She emailed me and said she would call. I never heard from her again

Craig, the recruiter confirmed most definitely after asking how many, often and if the costly referrals could be controlled and limited considering my son was operating on a small budget of $200. I asked Craig to limit the referrals. My son's account was showed with referrals to the tune of $685 before he was able to stop the referrals to his account. Unfortunately, my son had provided Thumbtack with the same account that his monthly social security disability is paid into. Hence, Thumback kept debiting his account until there were funds available.
Stay AWAY!
Thumbtack charged my son for a barrage of various types of domestic referrals (house and carpet cleaning, etc.) without vetting his criminal history to be safe for potential customers. Because of the barrage of referrals that were not limited we called Thumbtack on three (3) separate occasions. The farthest we could get with the resolution department that was the customer service and customer support department operated by seemed to be two people (1 male & 1 female) who stated they could only send a message to Craig to ask he call my son because Craig was with the Sales department. I requested the Sales Department supervisor's contact information, and I was told there was no contact information for the supervisor in their possession. I questioned how could Thumbtack's customer service, support and resolution departments not have a listing of employees, let alone directors and supervisors. Next, I requested for Thumbtack's legal department contact information. The representative stated to me, "We do not have a phone number, but I can provide you with the department's address." The representative sent a generic email containing this address on a generic email listing no return or contact information only Thumbtack, Inc., Attn: Legal Department, 415 Natoma St., Suite 1300, San Francisco, CA *******.

We initially thought Thumbtack would help our online business. But we learned that months previous to our signing up, they sent a memo to all massage therapists that they would no longer support massage therapists. So we had to do a chargeback on our credit card against them, and thought that was it. But no! Thumbtack refuses to stop sending us leads which give false hope to their customers that we will answer. We can't even log in to get them to listen to us. We already had them try to charge us again. But we had canceled the credit card number when we did the chargeback. We make calls and send emails and they ignore us. So, we just delete all leads. There is no way to contact the customer. We don't have a log in unless we want to pay Thumbtack again. Thumbtack made a deal with Soothe (which is just a platform that never even meets their own massage therapists), and doesn't answer the phone themselves. So, now there are two companies you cannot reach. Thumbtack and Soothe. Both deserve a negative 1. A one star is more than either deserves.

Do not get involved with Thumbtack. Don't request services because they treat their vendors so badly and ineffectually. Worthless.

Worst Marketing site you can use they'll take your money say they'll give it back if the connection between you and the customer doesn't work out but then if you try to refund something that's accurate they'll find a excuse to not give you the refund.It's there way of robbing you blind.Don't waste your time or Money seriously!

I called them because I made an error. I wanted to read some reviews on some of their professionals. Suddenly I heard from one... and I had not requested anything from them. When I called to discuss this with them I couldn't get anyone on the phone. I went into LinkedIn and reached out to some of their employees. I heard back from one and it was like speaking to a brick wall. I told him the story because they charged this professional due to my error. They gave me what is clearly their standard verbiage and refused to fix and adjust my error... and credit that professional what they charged that professional because of my error. Clearly there's no speaking to these people and clearly their business practices are unethical.
An honorable company would have adjusted and fixed the problem... but they do nothing. It's their way or no way and that is not how to run an ethical business. They do it because they CAN do it AND GET AWAY WITH IT. The professional knew they weren't going to do anything. They had other situations that arose and when they attempted to speak to THUMBTACK... THUMBTACK DID NOTHING FOR THEM. It's unethical and it's dishonorable.

So you set up your account and wait for leads to come your way, well each lead cost anywhere from $30 - $75 dollars! Just a lead not an actual set confirmed money making opportunity! You pay that price for a potential customer just to ask you a question! Of course, the scam is to send lead to 5 plus pros so Thumbtack can make as much money off the small man's back! I was doing Housecleaning, which is not very lucrative in the first place, maybe $100 - $150 per job give or take. So, if I have to pay $30 for a lead where am I making money! It reminds me of when payday loans hit and the government had to come in and shut them down...I'll be glad about some elected official shuts this pyramid scheme down!

Thumbtack supposedly gets you set up with leads that you pay for out of a stock of cash that you send them on a weekly basis. They're supposed to be valuable qualified leads. What they DON'T tell you is that they send those same leads to like 5 or 6 other people and that most of the time the leads don't respond and when they don't respond or are duplicates or fake then they don't refund you. Truly a very awful waste of time. I would highly recommend against it.

Thumbtack steals money from the pros seeking to get hired. A lot of leads are fake and the leads that are real are unnecessarily expensive. Thumbtack sets the pros up to fail and it's a disgusting practice

Please think about starting with Thumbtack. When I spoke with Sales, they advised me that leads are only for you, that the customer chooses you for a direct lead quote. What they don't tell you is that it's not only directed to you but however many more pros they want a quote from. This is not a direct lead then, it's a shared lead. They charge a high lead cost to all pros that are quoting, and clients don't reply on messages or calls. At this time, they charge all pro's that charge for lead, whether client replies or not. They did refund some leads after I complained but they also denied refund for the same reasons that they provided me a refund. Their accountant team has no idea of how refunds work as I preloaded $200.00 and only won 1 lead which cost me $40.00 but was charge and refunded and should have had money for leads from my pre-loaded amount, but they decided to charge my credit card anyway. I am disputing the charges with plenty of evidence. To me this is a scam to all professionals telling them one thing and doing something opposite. Don't sign up!

I needed someone to put together cabinets I bought. I tried Angis list and they require you to pay for membership. Thumbtack sent me several handymen with quotes. I picked one and he was quick, reasonable and friendly.

They allow Unlicensed Florida Private Investigators on their site. Thumbtack says they do a background but do not check for a license. They say it is up to the consumer to do so. Your case will not be valid in court.

I hired marcos reyes construction charged $1,100 pain and put up Dryealll. Forgot the insulation said it be extra was in the contract. I wanted the bedroom closet painted he left the closet doors not painted I asked him numerous times was he going to paint them yes. Left door trim unpainted was in contract and window trim. I was charged an extra $100. For what I don't know. Now I left painting the doors. I have a lung disease I can inhale the paint