On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Thrive Market Reviews Summary
Thrive Market has a rating of 3.7 stars from 2,172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
We monitor reviews for authenticity
I have been ordering from Thrive for over a year now. My packages arrive promptly and nicely wrapped. My membership is well worth the fee as the local prices are a good deal higher--20 - 25%. I am never disappointed.
This is an awesome online market. The only reason I do not give them 5 stars is because most of the time, they are out of stock on my items. PLEASE GET BETTER AT STOCKING ITEMS. IT IS REALLY FRUSTRATING.
We appreciate your feedback, Jennifer, and can assure you our team is working hard to get our inventory levels up to pre-COVID levels!
Wonderful variety of great products. Unique items that can't be found at the local grocery store. Quick delivery, excellent shipping and fair prices to boot!
We're thrilled to hear you're enjoying everything, thanks for sharing!
Despite Amazon's gargantuan size, Thrive offers some excellent products for significantly less than Amazon. Thrive's coconut milk, organic pumpkin puree, ghee, and coconut oil, and peanut butter are top-rate. Delicious array of frozen animal protein. I am now ordering their paleo meals, they sound great. Thrive's frozen shipments arrive fully frozen. Ethically, Thrive offers a superior alternative to Amazon's inhumane and destructive demands on their employees, including their current delivery service. You can donate a portion of your payment to disadvantaged populations. And Thrive offers 20% off storewide sale days. Excellent use of your money, whether they beat others' prices or not. Fully recommend.
Allison, thank you for highlighting some of our best features! We are so glad to be able to be a high-value, high-performing alternative to all of the other competitors you could choose from
I appreciate the wide selection of items and choices within those items, as well as teh fair pricing. I shop around a lot and often find the best or close fit prices here. I am a very Senior person and the convenience of delivery is important too.
Thank you, Marcia! We are so glad to hear how much value this membership has offered you!
I love this market. A great place to find items at a better price and I have always been satisfied. I have always gotten my orders as soon as possible even with pandemic. I am very satisfied!
Amazing, Phyllis! Thank you for leaving us a review.
Customer service was very good and very responsive with an issue I had after signing up. The selection of products is good, but it became frustrating when I kept getting errors on items I wanted to buy (I did not reach out to customer service about that). This was my first order and I have not received it yet, so I cannot speak to that. One suggestion, it would be nice to be able to preview your selection before signing up for a membership
Thank you, Paula! We appreciate you taking this time to offer your experience and feedback. We are constantly looking for more ways to improve the Member experience, so this is critical for us!
Last order body wash leaked 1/3 out of bottle and all over bottom of box. Soap removed label from bottle.
Susan, thank you for letting us know. Please reach out to our Member Services team to get this damaged item issue resolved by emailing [email protected] or calling (866) 419-2174 Monday - Friday 6:00 AM - 4:00 PM, Saturday 8:00 AM - 4:00 PM (PST)
I had looked at joining Thrive for over a year before I actually decided to try it out last summer and I have been pleased ever since. I am writing this in the middle of Covid season so while they have been out of several things lately and shipping was delayed, I still think they do a great job of getting products back as soon as possible and to the customer as quickly as they can. I have never had any issues with broken bottles, or smashed products other than a bag of chips but I just decided that shipping a bag of tortilla chips is probably not the best idea so I buy those else where. Prices are fantastic and better than any other store I shop including Costco, Amazon, Whole Foods and Sprouts. I love knowing about the products I buy as well. I share my love of Thrive with anyone who will listen!
Amazing, Mary! Thank you for being a member with us!
Thrive Customer Service is a "WOW" experience in that they will Top any inconveniences you might have experienced with Superior customer satisfaction Every Time. The savings at Thrive Market is exceptional and the quantity of excellent products, many which are organic keeps growing. Plus, in my experiences, Thrive Customer Representatives follow up with you via e mail for further Customer Satisfaction. I am most pleased. Keep it up Thrive! - Sonia S.
Sonia - this is the type of experience we hope ALL of our members have when shopping with us. Thank you for being a member and thank you for this awesome review!
Thrive Gives has been a great aid during the pandemic. I've ordered more during this time than I ever had sine I became a member in 2017. The prices are fair and the customer service is wonderful.
We're so happy to hear we've been of help during this time!
I am loving Thrive Market, so glad I started this subscription! It helps me limit my time spent out in the community while still allowing me to get the staples I need. I have been really impressed with how fast my boxes arrive too. As a person with Celiac disease and food allergies, I was worried that shortages at the store would mean I would not be able to access the items I need. But Thrive Market was the answer for me.
We're so glad to hear we've been a big help to you, thanks for sharing!
Thrive is a great store particularly if you are trying to eat healthily or have particular dietary restrictions--you get ALL the information you need on what products contain. They have great specials and are starting to resume terrific free gifts that introduce you to new brands. I LOVE thrive!
I love eating organic so this site is great for me and my family, in these hard times it makes it easy not to leave my house.
We're glad to hear we've been a help to you and your family during this time. Thanks for being a member, Christy!
I really am impressed with not only the service but the quality of the food that is provided by thrive market I really do not like to go into the markets anymore and the only thing that would make it even better is if it had fresh meats and produce that would be the only thing I'd change
Happy to hear it, we appreciate your feedback!
Great quality products at good prices. I'm a bargain hunter and I compare prices and I've gotten many items cheaper from Thrive.
Amazing, thanks for sharing!
Joining the Thrive community during COVID-19, I have expected shortages on products, limited availability, etc and while Thrive does experience said shortages, they are very committed to good service. They will let you know when desired items are available again, they ship as quickly as possible, and their products arrive safely in good packaging. Their prices are also quite good, especially during their offers and savings deals on items. Products are quality.
Thank you for your understanding, we appreciate your feedback and support!
I have enjoyed being a member at thrive market. In our rural area it is challenging to find any variety in natural, organic and gluten free products. I love the thrive brand products, and Im excited to try the essential oils. I wish shipping was free for smaller orders and lots of popular products seem to be constantly out of stock. Like the coconuat water. My family is Brazilian /American and your Coconut water is the BEST we have had in the US from a box but we can never get it :( Thanks for your quality products and service.
We're so happy to hear we've been of help to you and your family! Thank you for providing your feedback.
We have been members of Thrive for two years and couldn't be more pleased with their offerings and their responsive customer service. It's a delight dealing with them. The website is very informative and user friendly. We highly recommend them. Oh yes, and they always place liquid items in zip lock bags to protect the dry goods in transport and the shipping is speedy!
Thanks for taking the time to share your review, we're so grateful for members like you!
Very quick considering Covid-19 difficulties. I am buying most things now from Thrive. They give, and I gave, to families in need impacted by the pandemic and I appreciate that.
Thanks for sharing, we appreciate your support, Tarole!
From the business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing, we're so happy to have you as a member!