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Thrive Market has a rating of 3.7 stars from 2,172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
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Great products and really excellent customer service. The only thing that stops THRIVE from being a truly excellent company is their absolutely awful packaging. They have moved away from solely using recycled paper for padding and have started wrapping EVERY SINGLE item in a plastic bag. In one box, there might be 20-40 plastic bags. This alone makes me want to stop shopping with Thrive. It's a tough pill to swallow.
I ABSOLUTELY LOVE Diaya mac and cheese for my son. It's expensive in stores, unless I go out of my way to Natural Grocers. So I was excited to order it, I tried ordering it (multiple flavors) and it wasn't available in my location. I also tried to order Gluten Free bread that wasn't available for my location. I'm not sure why this is, but it definetly made the experience annoying for me.
Hi Erin, so sorry for any confusion. This message just means that an item in your box has gone out of stock, and therefore cannot be shipped to you. You can click the "Remind Me" button on the item to be sent an email when it is back in stock!
I love Thrive Market! I am on a very difficult diet called the AIP Diet. Thrive makes it so much easier to find the basic and specialty ingredients and products I need. I also love that it is more affordable than other specialty grocery stores!
We're so happy you're enjoying our AIP selection and prices, happy shopping!
All products are fresh and great quality. Every item is a good price. I highly recommend ordering from Thrive Market, especially at these uncertain times.
Awesome, we're so happy to hear this, Neidra!
Quality of shipping, customer service, Thrive products, and third party products are what keeps me using Thrive regularly. Quality of commitment to the community to bring healthy foods to folks who need a bit of a hand up is Invaluable! Many thanks :)
We're so happy to be of help, thanks for being a member!
Before I had even gotten my order completed I was disappointed by a misleading statement that claimed "free shipping on first orders over $25 dollars." I have actually bought more to get the "free shipping over $49 " that was also boasted on the site. While shopping I was queued that free shopping had been unlocked when I had spent over 25 dollars. This was only to find out I had to sign up for some club to actually get free shipping, so I ended up paying 10 bucks for shipping. I dont mind paying. I do have a problem with being lied to, not a great way to atract new customers.
Hi Rick, thanks for your feedback! We're so sorry for any confusion we do have promotional offers for free shipping on orders over $25 while our typical policy is for orders over $49. Both of these are offered to members only. We do allow non-members to place orders but these do not include any of our membership benefits such as free shipping, so sorry if any of this was unclear.
Best of the best customer service. Fast, helpful, friendly customer service. A no-brainer for saving money, as many of the items I buy have a sizeable discount compared to other retailers. The only reason I didn't give Thrive five stars is because the selection of items seems limited. I wish they offered more products.
Thanks for sharing your feedback, and thanks for your shout out to our awesome Member Services team! We're so happy to have you as a member, Felecia!
I love shopping from this store. I get all of my favorite natural items in one place. I love all the new items added each time I sign in. I love how all my last Purchase items are right there for fast order. I love how I can be reminded of an item that's out of stock. I will continue to use this wonderful company. Thank you.
Amazing, we're so glad you're enjoying all the personalized features of our site! Thanks for sharing!
I was able to purchase all the goodies I search for in local shops and health food stores --without the fuss, searching and expenses. I love being able to afford being green! So grateful to TM for their variety, selections and for the ability to join the membership at a discounted rate based on my income. :)
We're so grateful to have members like you! So glad we've been able to provide a cheaper and easier shopping experience for you!
Thrive officers items that are often only carried in specialty stores or international markets. I don't have to spend time looking for the items. I just order and they arrive well packed in a timely manner. And the prices are very good.
We're so glad we've been able to save you some time, happy shopping!
I had a little problem getting started but had lots of help and I did enjoy myself. It was easy to get around and I found items I was looking for with ease. Thank you for all the help and I will be back. Jim
We're so happy you've enjoyed shopping with us, Jim, thanks for sharing!
Never had I whizzed through an online order so smoothly! My goodness! I'm done with checkout & all & no headaches: D
Kudos to you Thrive Market Team! Give y'all a big pat on the back :)
Amazing, thanks for sharing this, Alma!
After my granddaughter introduced me to Thrive Market I have placed several orders. In the tough times we are in, I have so very much appreciated the products from the market. The variety of healthy choices is remarkable. I am able to share with others. I AM INDEED A GREAT SUPPORTER. ALSO APPRECIATE THE OPPORTUNITY TO HELP OTHER WITH MY DONATIONS.
We're so glad we could be of help to you and your loved ones during this time and we're so grateful to have members like you, Helyn!
I enjoy shopping at Thrive market especially during the coronavirus pandemic. I am 78 years old and no longer drive so the convenience of ordering on-line and having prompt home delivery is a real godsend for me.
Thanks for sharing, Erin! We're so happy we're able to provide a safer and convenient service during this time!
While I have a Whole Foods nearby, Thrive prices are better on most items, and they carry some novelty items that I cannot readily find in brick and mortar stores. The delivery has been a bit tested in our current environment, but I have always been impressed with the packaging and accuracy of each order.
We're glad to hear this, thanks for being a member, Kara!
This is a great place to order organic products. Plus you can get free shipping and big discounts on the organic products.
Awesome, thanks for the review!
I always roll my eyes when I see ads that say organic, responsibly sourced, vegan, etc. at great prices. BUT when I started shopping here, I found truly great prices! They have awesome sales and great customer service. I will definitely be shopping on this site more in the future. Happy to have an alternative to the other high priced places that really does have great deals!
I feel great about buying from Thrive! But it is on the expensive side- will be using this for certain products but will continue to go the grocery story.
So glad to hear it, thanks for being a member, Charlotte!
Initially they had products that were hard to find in stores so being able to buy them from one place was helpful. But overtime many of the brands are now available in stores and are at a cheaper price. So after you pay the price from thrive and then add in the membership costs it really doesn't make any sense because you end up paying way more. Also, I've had the membership for several years and once the pandemic hit they just flooded their market with new members which made their ship time up to 4 weeks to get anything. So in a time of need I couldn't even get anything from them. I do think their quality and customer service are good, but not enough to overpay for it.
Thanks for your feedback! We do offer price matching, so if you find any items sold cheaper elsewhere, our Member Services team would be happy to honor that price and issue Thrive Cash for the difference, hope this helps!
I've found several Keto friendly items (they make easy search of numerous diet/lifestyles). Many organic and sugar-free items. I am on a budget, and I'm happy to try a product and then stock up on staples when they go on sale. Customer service is exemplary... in 1-1/2 years, not certain if I ever had a problem; however, our last order had a lid come loose on dressing and made a mess throughout the box... as I started explaining the situation, customer service offered to reship my entire order. I indicated that the contents inside the other jars and bottles were not damaged, just labels damaged and bottles needed to be cleaned up (I wasn't happy about the mess, but felt better that they were compensating me well for my time and effort)... BTW, it was Pepperoccini Italian Dressing that smells amazing! P.S. Do understand that they are out of more items during this time of Covid (many people were out of work, companies shut down, and safe procedures in place take some companies 1,000% longer to do what they were accustomed to doing.
Thanks so much for taking the time to share your experience, Teresa! We're so happy we've been able to make it easier to find products you need, thanks for being a member!
Answer: Do NOT wait for Thrive to cancel. If you do, you'll just find your account charged again next year. Call your CC and change your account!
Answer: Hi J L., sorry to hear that. Give us a call at 866-419-2174 or chat with us on our site at anytime and we'll help ASAP.
Answer: Change your CC account number, it's the fastest and surest way.
Answer: Membership is $75 annually but it is less for families who qualify and they donate membership for those in extreme need. I don't know what that limit is. Just the fact they do this is amazing.
Answer: Not well, I am on a med that causes insomnia... actually more than one. And when I do sleep, I wake up feeling unrested.
Answer: Call Thrive's customer service. They really are helpful. If they won't reverse the charge, contact your credit card company and dispute the transaction.
Answer: Hi Luana, Thrive Gives is one of the most important aspects of our mission as it allows us to make healthy living easy and affordable for ALL Americans. Thrive distributes the one-for-one memberships in partnership with charitable organizations who service families in need. Weve issued thousands of memberships to low income families, teachers, students, veterans, and first responders and we see no end in sight. We're doing a number of things to make the membership more useful for Thrive Gives recipients. We are launching content and curriculum that will help educate Thrivers who are new to healthy living, which will be specifically targeted towards our Gives membership recipients. We have also merchandised a Staples section on our website to make the product catalog more accessible for our Thrive Gives families. There are many more improvements in progress that we're excited about! How are candidates selected? Our criteria looks at individual and family income as well as profession, including all veterans, teachers, students, and first responders. Our goal is to identify those who would benefit most from the gift of membership and free access to our savings and products. How do you apply? Think you or someone you know might qualify? Applications can be submitted directly on our website or by simply clicking here. Once submitted, please allow us 1-3 business days to reach out with the status of your application. It's been so great to see the warm reception of our social mission! Thanks so much for expressing interest in Thrive Gives. And thanks for choosing Thrive Market.
Answer: Hi Debbummer! Please call us at 866-419-2174 or visit http://thrv.me/HzvsNz to request a cancellation, and we'll help right away.
Answer: Contact your bank and challenge the charge. I have shopped with Thrive for almost 4 years. This is a glitch in their system. Any issues I have had have been quickly taken care of. Sorry you didn't have the same experience.
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.


Hi Amelia, thanks for your feedback! All of the paper packaging in our orders is totally recyclable, we do use plastic bags to contain items that are at risk of breaking to avoid damaging, wasting, or reshipping products. Hope this helps!