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Thrive Market

3.7

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Thrive Market Reviews Summary

Thrive Market has a rating of 3.7 stars from 2,172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.

service
251
value
259
shipping
234
returns
136
quality
224
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

California
1 review
2 helpful votes
Follow Amelia D.
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Great products and really excellent customer service. The only thing that stops THRIVE from being a truly excellent company is their absolutely awful packaging. They have moved away from solely using recycled paper for padding and have started wrapping EVERY SINGLE item in a plastic bag. In one box, there might be 20-40 plastic bags. This alone makes me want to stop shopping with Thrive. It's a tough pill to swallow.

Date of experience: July 8, 2020
Thrive M. — Thrive Market Rep
over a year old

Hi Amelia, thanks for your feedback! All of the paper packaging in our orders is totally recyclable, we do use plastic bags to contain items that are at risk of breaking to avoid damaging, wasting, or reshipping products. Hope this helps!

Nebraska
1 review
0 helpful votes
Follow Erin E.
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I ABSOLUTELY LOVE Diaya mac and cheese for my son. It's expensive in stores, unless I go out of my way to Natural Grocers. So I was excited to order it, I tried ordering it (multiple flavors) and it wasn't available in my location. I also tried to order Gluten Free bread that wasn't available for my location. I'm not sure why this is, but it definetly made the experience annoying for me.

Date of experience: July 8, 2020
Thrive M. — Thrive Market Rep
over a year old

Hi Erin, so sorry for any confusion. This message just means that an item in your box has gone out of stock, and therefore cannot be shipped to you. You can click the "Remind Me" button on the item to be sent an email when it is back in stock!

Pennsylvania
1 review
0 helpful votes
Follow Shannon M.
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I love Thrive Market! I am on a very difficult diet called the AIP Diet. Thrive makes it so much easier to find the basic and specialty ingredients and products I need. I also love that it is more affordable than other specialty grocery stores!

Date of experience: July 8, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so happy you're enjoying our AIP selection and prices, happy shopping!

Mississippi
1 review
0 helpful votes
Follow Neidra B.
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All products are fresh and great quality. Every item is a good price. I highly recommend ordering from Thrive Market, especially at these uncertain times.

Date of experience: July 7, 2020
Thrive M. — Thrive Market Rep
over a year old

Awesome, we're so happy to hear this, Neidra!

Washington
1 review
0 helpful votes
Follow Shaari U.
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Quality of shipping, customer service, Thrive products, and third party products are what keeps me using Thrive regularly. Quality of commitment to the community to bring healthy foods to folks who need a bit of a hand up is Invaluable! Many thanks :)

Date of experience: July 7, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so happy to be of help, thanks for being a member!

Virginia
1 review
0 helpful votes
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Before I had even gotten my order completed I was disappointed by a misleading statement that claimed "free shipping on first orders over $25 dollars." I have actually bought more to get the "free shipping over $49 " that was also boasted on the site. While shopping I was queued that free shopping had been unlocked when I had spent over 25 dollars. This was only to find out I had to sign up for some club to actually get free shipping, so I ended up paying 10 bucks for shipping. I dont mind paying. I do have a problem with being lied to, not a great way to atract new customers.

Date of experience: July 7, 2020
Thrive M. — Thrive Market Rep
over a year old

Hi Rick, thanks for your feedback! We're so sorry for any confusion we do have promotional offers for free shipping on orders over $25 while our typical policy is for orders over $49. Both of these are offered to members only. We do allow non-members to place orders but these do not include any of our membership benefits such as free shipping, so sorry if any of this was unclear.

Virginia
1 review
0 helpful votes
Follow Felecia M.
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Best of the best customer service. Fast, helpful, friendly customer service. A no-brainer for saving money, as many of the items I buy have a sizeable discount compared to other retailers. The only reason I didn't give Thrive five stars is because the selection of items seems limited. I wish they offered more products.

Date of experience: July 7, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks for sharing your feedback, and thanks for your shout out to our awesome Member Services team! We're so happy to have you as a member, Felecia!

Washington
1 review
0 helpful votes
Follow Katie M.
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I love shopping from this store. I get all of my favorite natural items in one place. I love all the new items added each time I sign in. I love how all my last Purchase items are right there for fast order. I love how I can be reminded of an item that's out of stock. I will continue to use this wonderful company. Thank you.

Date of experience: July 7, 2020
Thrive M. — Thrive Market Rep
over a year old

Amazing, we're so glad you're enjoying all the personalized features of our site! Thanks for sharing!

Minnesota
1 review
0 helpful votes
Follow Alexis S.
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I was able to purchase all the goodies I search for in local shops and health food stores --without the fuss, searching and expenses. I love being able to afford being green! So grateful to TM for their variety, selections and for the ability to join the membership at a discounted rate based on my income. :)

Date of experience: July 7, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so grateful to have members like you! So glad we've been able to provide a cheaper and easier shopping experience for you!

Missouri
1 review
0 helpful votes
Follow Linda W.
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Thrive officers items that are often only carried in specialty stores or international markets. I don't have to spend time looking for the items. I just order and they arrive well packed in a timely manner. And the prices are very good.

Date of experience: July 6, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad we've been able to save you some time, happy shopping!

Nebraska
1 review
0 helpful votes
Follow James N.
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I had a little problem getting started but had lots of help and I did enjoy myself. It was easy to get around and I found items I was looking for with ease. Thank you for all the help and I will be back. Jim

Date of experience: July 6, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so happy you've enjoyed shopping with us, Jim, thanks for sharing!

Texas
1 review
0 helpful votes
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In The Lead!
July 7, 2020

Never had I whizzed through an online order so smoothly! My goodness! I'm done with checkout & all & no headaches: D
Kudos to you Thrive Market Team! Give y'all a big pat on the back :)

Date of experience: July 6, 2020
Thrive M. — Thrive Market Rep
over a year old

Amazing, thanks for sharing this, Alma!

Michigan
2 reviews
0 helpful votes
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A Gift to Seniors
July 7, 2020

After my granddaughter introduced me to Thrive Market I have placed several orders. In the tough times we are in, I have so very much appreciated the products from the market. The variety of healthy choices is remarkable. I am able to share with others. I AM INDEED A GREAT SUPPORTER. ALSO APPRECIATE THE OPPORTUNITY TO HELP OTHER WITH MY DONATIONS.

Date of experience: July 6, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad we could be of help to you and your loved ones during this time and we're so grateful to have members like you, Helyn!

California
1 review
0 helpful votes
Follow Erin S.
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I enjoy shopping at Thrive market especially during the coronavirus pandemic. I am 78 years old and no longer drive so the convenience of ordering on-line and having prompt home delivery is a real godsend for me.

Date of experience: July 6, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks for sharing, Erin! We're so happy we're able to provide a safer and convenient service during this time!

Kansas
1 review
0 helpful votes
Follow Kara M.
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While I have a Whole Foods nearby, Thrive prices are better on most items, and they carry some novelty items that I cannot readily find in brick and mortar stores. The delivery has been a bit tested in our current environment, but I have always been impressed with the packaging and accuracy of each order.

Date of experience: July 6, 2020
Thrive M. — Thrive Market Rep
over a year old

We're glad to hear this, thanks for being a member, Kara!

New York
1 review
0 helpful votes
Follow Jennifer H.
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This is a great place to order organic products. Plus you can get free shipping and big discounts on the organic products.

Date of experience: July 6, 2020
Thrive M. — Thrive Market Rep
over a year old

Awesome, thanks for the review!

Texas
1 review
0 helpful votes
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I always roll my eyes when I see ads that say organic, responsibly sourced, vegan, etc. at great prices. BUT when I started shopping here, I found truly great prices! They have awesome sales and great customer service. I will definitely be shopping on this site more in the future. Happy to have an alternative to the other high priced places that really does have great deals!

Date of experience: July 6, 2020
California
1 review
0 helpful votes
Follow Charlotte H.
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I feel great about buying from Thrive! But it is on the expensive side- will be using this for certain products but will continue to go the grocery story.

Date of experience: July 5, 2020
Thrive M. — Thrive Market Rep
over a year old

So glad to hear it, thanks for being a member, Charlotte!

California
1 review
2 helpful votes
Follow miste b.
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Initially they had products that were hard to find in stores so being able to buy them from one place was helpful. But overtime many of the brands are now available in stores and are at a cheaper price. So after you pay the price from thrive and then add in the membership costs it really doesn't make any sense because you end up paying way more. Also, I've had the membership for several years and once the pandemic hit they just flooded their market with new members which made their ship time up to 4 weeks to get anything. So in a time of need I couldn't even get anything from them. I do think their quality and customer service are good, but not enough to overpay for it.

Date of experience: July 5, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks for your feedback! We do offer price matching, so if you find any items sold cheaper elsewhere, our Member Services team would be happy to honor that price and issue Thrive Cash for the difference, hope this helps!

Germany
1 review
0 helpful votes
Follow Teresa J.
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I've found several Keto friendly items (they make easy search of numerous diet/lifestyles). Many organic and sugar-free items. I am on a budget, and I'm happy to try a product and then stock up on staples when they go on sale. Customer service is exemplary... in 1-1/2 years, not certain if I ever had a problem; however, our last order had a lid come loose on dressing and made a mess throughout the box... as I started explaining the situation, customer service offered to reship my entire order. I indicated that the contents inside the other jars and bottles were not damaged, just labels damaged and bottles needed to be cleaned up (I wasn't happy about the mess, but felt better that they were compensating me well for my time and effort)... BTW, it was Pepperoccini Italian Dressing that smells amazing! P.S. Do understand that they are out of more items during this time of Covid (many people were out of work, companies shut down, and safe procedures in place take some companies 1,000% longer to do what they were accustomed to doing.

Date of experience: July 5, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks so much for taking the time to share your experience, Teresa! We're so happy we've been able to make it easier to find products you need, thanks for being a member!

From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.


thrivemarket.com
Founded in 2014
Culver City,, CA,