ThreeReviews 177

I moved 5 numbers to Three from an other provider. The experience has been terrible. It is almost impossible to get hold of anyone at Three, the mobile reception has been patchy and there is no visual voice mail. I have unlimited data plans but the speed is very poor.

I am trying to cancel the contract within the 14 day period but they are making it as difficult as possible by not giving me my PAC codes. They keep saying they will text it to me but they don't. They say I must register online but that doesn't work. When I call, they put me on hold for long periods and pass me around from one place to another without resolution. I have also been cut me off abruptly after hours of wait. When I finally get to speak to them, they make it as if I have never spoken to them before and they ask me the same questions and reasons for cancelling over and over again. I have been on waiting on their chats and phone systems for over 6 hours in the past two days to get my PAC code! Terrible.

I wouldn't join them even if it was free.

If only you could give zero stars

It takes hours to try and sort your problem and they never do what they say they will... third chat with customer relations today, so 3 hours so far... let's hope they do what they have promised three times so far... stay away from this company is my advice.

Don't get me wrong, everyone is polite and says how important it is to get it right for you, they just never do what they promised

The only bonus is that this issue arose on my pay as you go sim, and I was just about to move our contract sims over to them... lucky escape there.

I keep getting inundated with spammy texts from three (with astonishing frequency) suggesting that I could save money by changing from PAYG to a contract on EXCLUSIVE OFFER!. I currently pay less than £5 a month on PAYG, whereas the contract that would supposedly save me money would cost £7 a month.

I fail to see where where the saving is.

Supposedly I should should be able to opt out from these spammy, misleading texts (the texts themselves, incidentally, to not instruct on how to do this). But it seems the online control panel is broken as I am unable to do so.

Let's all be honest, Three is the worst of all UK mobile phone service providers. Their customer service is below the standard required from an average mobile phone service provider. They have this unforgiving, pathetic, and harassing behaviour towards their customers for an outstanding bill. Even if the balance is below 2£. From the information we wave gathered, using Three Mobile Service is riskier than other services. These guys provide a ''neck on your throat' service and would cut your line off when most needed and just like that. Based on the information we have received, they also call their customers harassing them to make a payment or else their services would be restricted. Most of their customer service callers are based outside the UK. It seems, there can't be a service less worse than Three. Speak to a UK rep if you are running behind your bill and wants a bit of time. It is not a guarantee though that your complaint would be resolved. Do not waste your time with this service. They are pathetic, and one of the worst UK Mobile phone Service provider. Keep off and they will be forced to change.

One, two, THREE but I'll give it FIVE!

I write this review on behalf of all those, "not so young" phone users, who want a "pay-as-you-go" service but without that "pay-through-the-nose" call cost.

I recently got a new smartphone, yes I can use a smartphone, even at my great age of 58. I tend to use mobile phones for "emergencies" (the last time i topped up my old mobile was 2008) and the landline for the rest. My old mobile charged 30pence a minute and average signal coverage. I changed to three and now get 3pence per minute+good signal coverage+150mb of data free each time I top up. I have used the phone more in the last month, than I did in the last two years.

Three was easy to set up, a good signal coverage (and I live in the wilds of Cumbria), had a free sim and a call rate a lot cheaper than even a landline. If you are looking for a call provider and don't want to get ripped off on pay as you go, then give three a go.

Update 23/05/2016 I have been with 3three for about eighteen months and am still 100% happy with them. A good signal, very cheap calls, texts and data. An easy to use website, which makes topping up a breeze. Yes, I still say if you want cheap easy pay as you go, then give 3three a go.