ThreeReviews 177

Poor service. Interested only in money. Leave you in a hard time. I would recommende vodafone or o2 instead.

Terrible product quality and customer service- when asked not to take away the 45gb left on my phone, they disagreed- inflexible and cold towards customers

Disgraceful, f""king and dirty business from 3 phone provider. If I have zero option, I will give them.

I lost a SIM card and then call them 3 times to replace. The guy did not give me because just a password despite I gave them my cards details and house number. They suspend my number although I did not use the phone. They suspended and still send me the overdue bills.

Write a complaint to Ofcom to make them serve the customers better.

From The household user ex14 1UY

Customer services do not care about they Customer s or the the way they treat them... lies... lies

ONE STAR BECAUSE I CAN'T PUT NONE.
THE SIM IS NEVER WORKING. I HAVE BEEN TRYING TO GET IT BACK TO WORK FOR 2 MONTHS NOW AND STILL NOTHING. I NEED TO WAIT FOR 1 WEEK BETWEEN EACH EAIL RESPONSE AND FORGET ABOUT CALLING CUSTOMER SUPPORT IT DOES NOT EXIST. OH AND SORRY I FORGOT BUT THE ONLY THING THAT DOES WORK VERY WELL WITH THE IS TACKING YOUR ONEY AS THEY HAVE CHARGED ME THE 2 PAST MONTH DESPITE THE FACT THAT THE SIM HAS BEEN DOWN. IF YOU ARE LOOKING FOR A HEADACHE DO NOT HESITATE THREE IS THE PLACE FOR YOU.

Absolutely awful customer service! Trying to get an answer from the complaints department is like pulling teeth! Absolutely no compassion, but a rude and extremely antagonist experience! An awful experience throughout, and I for one will never recommend them!

Awful. Awful. Awful. Awful. Awful. Avoid at all costs. It was fine to begin with and now it does not connect to anything. No internet at all. I asked them on twitter to cancel and they sent me a link about cancelling and the cancellation rights on their website.

I thought Vodafone were terrible. They are bad as each other it seems. There is no reception on the phone too. So what are customers paying? I suggest a petition is started against them to at least explain why it is so rubbish.

Avoid them and do not bother wasting your time and money on these companies who don't even show any duty of care.

Thanks,

Shamir
Twitter:@muslimshamir

I was under the impression that when you bought something it had to be fit for purpose. Well 3 might think that 2mbps is but I don't and calling them is pointless as it's just the same old excuses ad infinitum.my contract ends shortly and I won't be going back, Anything is better than them Anything at all.

During this pandemic I have had great experiences with many companies offering some forebearance in understanding of the severe financial difficulties so many of us are facing. I cannot say the same for THREE, they are completely unwilling to help in any way. All I wanted to do was reduce the completely unnecessary data allowance they sold me but customer service and the financial difficulties of their customers is obviously not something they care about. AVOID AT ALL COSTS

I wish I could leave less than one star. After my phone was stolen I contacted Three who told me a replacement SIM could be sent out to me, or I could pick one up in a store immediately. I closed my business up to go to a three store and was told it would take about 2 hours to activate a SIM. Two hours later I was told on live chat that it would take up to 24 hours. I was then falsely told my activation would be prioritised. The next time I contacted Three I was told 48 hours to activate a SIM. I then spoke with 5 different people on live chat who all gave me completely contradictory information. Some said that going to the store wouldn't do anything, while others said that only stores could activate SIMS acquired there. Every time I contacted Three I was given a longer time frame. Later on I was told that another SIM had been activated on my account, a SIM that had been mailed to my old address, something which I never asked for. I pointed out at least 5 times that I can't access my old address to which the live chat kept reminding that an activated SIM would be delivered today, clearly ignoring my messages. I then went to the Three store where I was told that it would now be 5 days to activate my SIM. 5 days when I was told two hours and the Three website lists that it should happen within a couple of hours but can take up to 24. When I said this was absolutely not good enough and I can't run a business withouht my phone, the offered me a temporary SIM for the week. Only problem is the temporary SIM has a different number, therefore I can't access Whatsapp or any apps with two step verification. This is beyond unacceptable in 2021. 5 days to activate a SIM that I was mislead into buying under the pretext that I would be able to use the phone that day. This is the information I was given Three staff and their own website. Furthermore every time I went onto Live Chat I was lied to. Worst phone company I've ever dealt with. I look forward to my contract expiring so I can leave Three.

Anyone considering joing Three, know too that their data coverage is almost non existent in London, the South East, Wales and anywhere rural.

Three network coverage is total crap and I am not even sorry for these harsh words. I was stupid enough to sing up for a 24 month contract because I just moved to the UK and did not research mobile operators well enough. I also have 2 SIM cards with Three, which doubles the trouble.
Network coverage is close to non existing. When outdoors in the very center of London it kinda works, but going just a bit on the outskirts, such as Hamstead, Shepherd's Bush, Richmond or wherever I barely get 1 or 2 bars. Trying to plan a route on google maps while being on the street? Make sure you take a few steps in the direction where you have just enough internet to serve your needs. Trying to use internet indoors is out of question. Wanna go to the restaurant? Make sure you google for images of the dishes before you enter, because no internet will be served for you inside! 5G coverage across London? I barely get 4G anywhere I go!
Trying to resolve issues the nice way also did not help. On top of technical problems, the customer service ignorance is astonishing. I actually have a quote ref (*******) which is a disgrace. This is not the first time I complained, but the first one which triggered me. I called them to say I want to leave Three because of the network coverage. I got a bunch of non-sense suggestions, such as reset your network settings, close all apps, restart phone, etc. We are living in the 21st century and are still struggling to provide normal service without telling customer to switch on/off? Then Three asked me which postcode I am in. Stop. Really? What is this question about? It has nothing to do with the quality of service. Anyways, I was at Shepherd's Bush, so I told them the post code. You will not believe it, but then Three told me that there is some maintenance work happening at this postcode and I need to wait for a month until it gets resolved and they advised me to use WiFi in the meantime. I replied that this is nonsense. Then Three got disconnected and I received an SMS saying that my complain was resolved. NO. That is total crap, my case is NOT resolved. I have used many other providers in different EU countries, nothing comes close to this crap. If I complain about the network coverage in general why even bother asking me for the specific postcode? Do you see me living my whole life within one block? Am I not allowed to leave my postcode area? Why did I even get a SIM if all I do is sit at home? Guess what, I am constantly traveling around UK & EU and I need internet everywhere I go. I know they have been instructed to talk down customers so they cannot leave Thee, but they brought it to a whole new level.

The worst phone company in the world. Absolute disgrace NEVER GET A CONTRACT WITH THIS COMPANY! I finished paying my contact off and they said was fully paid and then trying to still charge me for something I'm not even using anymore after they said it was closed and fully settled. I wouldn't recommend this company to my worst enemy.

After many loyal years at '3' being a customer on their 321 PAYG network, I suddenly wondered how my balance was disappearing so quickly recently. I found to my horror that my 321 plan had been stopped, and I had been put on another more expensive one. I always disliked '3' as there was no way of checking where you had spent your balance. I used up virtually all my remaining balance and after reading lots of reviews moved my number to 1p mobile. 1p per min, 1p per text and 1p per Mb data. I am not a heavy user of data, so it suited me fine. The only drawback is that you must top up every 4 months with £10. That is only £2.50 per month, plus your balance never runs out. They were excellent in providing a new sim card, a number to text '3' for a PAC code and found it simple to Port my mobile number over to them.
The added benefit is that you can see online (or mobile) where every penny is spent.
Early days to write a review for 1p mobile, but as they use the EE network, it is more stable than '3' was.
Worth a bash if like me, you don't use the internet much on your mobile. What is there to lose. Should have done this ages ago.

Categorically the absolute WORST network service provider. After being with them for 4+ years I'm finally sick to death. I will never, ever again consider using them! Ever! The staff are ill trained and incredibly aggravating. I do not have enough words to describe my experience with three, NEVER AGAIN.

If i could put no stars I would.
Absolutely disgusting and no point in talking to the complaints team as you never get a straight answer for anything.
They will rob you for any amount, where ever they can find a loop hole.
They do not like to provide you with any evidence of chat due to "data protection" or receipts for bills that you have paid.
The frustration I had trying to get straight answers and help is appalling.

I would not recommend three to anyone.

Three
I had a terrible experience with Three. I regrettably signed a new contract with it and was supposed to get a new phone and arranged a direct debit after paying an upfront fee. I never received the phone and after calling I lost count of how many times, I was first told that it was delivered to wrong address and they said to wait as they would send the phone in two more days. I never got the phone and after waiting and calling them I got nowhere. I have cancelled the contract and have asked to have my initial fee refunded. Still waiting as they say they are investigating. This company is useless, I should have never thought of leaving Vodafone and now I'm back white them and will never change.

Be warned! I purchased a sim only deal for 12 months contract in August 2020. My internet speeds were less than 1mbps. When i called Three customer service they told me to call back tomorrow and ended the call. After 10 days of calling, i finally got to speak to someone. They said they were having issues with a mast and would be fixed in 4 weeks. I asked if i could cancel my contract without paying fees and they assured me i could as i could not get any internet at a reasonable speed. I switched mobile network, and now i am getting at least 10 calls a day from Three demanding £180. Then the letters started, and now they have put a debt collection agency on to me who are pestering me around 5 times a day.

Please, stay away from this company.

Find someone else, i know Three are cheap, but when things dont work out, no matter what they promise you... its just going to end up nasty.