thredUPReviews 6,181

I'm ashamed to say I gave them another shot. Sent in 2 more bags and their processing time has improved, down from 6 weeks to 1 once the bag arrived. BUT the pay out amounts have not. First bag sent back had several items with tags/never worn (4 out of the 9 items accepted) and was offered less than $15 ($14.65 to be exact - not even $2 an item). That is ridiculous based on how much they'll mark everything up for the resale.
I know, I know, "Fool me once..." but come on!
Don't bother if you think you're going to be offered a lot. And I wouldn't buy knowing how little the sellers receive.

Paid $11.99 for expedited shipping. Ordered on Wednesday morning, and it is Monday night and still no package. Emailed 3 times no response. Sucks cause I was a regular purchaser.

I will never use this company again. I purchased some item and was unable to return them. I sent several emails and never got my problem solved. I was told to use the chat icon but there was no icon when I logged on. I only had 14 day to return my items and I was unable to get my problem solved within the 14 day. Both my husband and I called because we could not figure out how to return the items. We also called and left messages on a phone number and no one returned my calls. Now I am stuck with several items that did not fit me and a few that were stained therefore, I cannot wear them to work. As a teacher on a very limited budget, I cannot afford to spend money on clothing and now I have several pieces of clothing that I cannot wear.

Update 3-16-2018: Today, items that were in my cart for a while at $9.99 showed up at a sale price of over $50. That is without me removing the item from my cart- the price went UP over 200%. Maybe that is the UP in ThredUP?

I was eager to continue shopping at this site because I love the idea of resale clothing (reduce, reuse!). I was joyous at the 40% off coupon for new users and placed my first order in a matter of days. That is when things started to go downhill. First, once I refilled my cart (which is supposed to be a guaranteed hold for 12-24 hours {depending on if you've made a purchase before or not I assume}) the site managed to delete the contents 3x. In the course of an hour. Which, for those of you familiar with the site itself know, means half of the items I spent my time searching out were immediately gone. This happened every day for 2 weeks, always at a different time, always for some unknown reason.
Next, thredup seems to have added a new feature, BUT ONLY FOR SOME, where you are allowed to purchase something that is in someone else's cart - "once it is removed". So if you have something in the cart and the site "glitches", that item is gone, automatically bought by someone who for some reason has far more power than you do.
Some of the items I've attempted to place in the cart to purchase together have been fine for a day or so, but when checked to renew just mysteriously disappeared, only to reappear as purchased or with a price increase. It seems that items can disappear without even a seconds notice, which to me points to someone who knows how to use the system to their advantage...
My favorite thing so far, however, is that once you make your first purchase and use the lovely 40% coupon code, it seems as though NO OTHER COUPON CODE ABOVE 15% is applicable to your cart. Lovely, right? I am determined to get a decent coupon, so when over a dozen places list a 30% coupon with the only qualifications being "Valid for everyone, may vary" I call BS.

In summary, I believe that the idea behind thredup is genius. I also believe that the system is set up to fail purposefully to remove the usefulness of the "reserving" feature of the carts. There is some indefinable void between those shoppers who are "good enough" to get priority shopping including from others carts and the rest of us. Finally, I highly doubt that the site will offer any decent coupons to returning customers until a certain amount of money is spent.

I was excited to get rid of some of my good clothes that I don't wear any longer, and heard about Thred UP... I sent new things, barely worn items, brand new Calvin Klein shoes, etc. They literally gave me pennies to the dollar. They sold a pair of my boots for $24.99, I got $1.40, other items I received. 70 cents... I'd rather donate the clothes/shoes to people who need them then to get next to nothing them. I remembered the brand new shoes and messaged them about them. I got a nasty gram with a photo of them saying they "forgot" them on my list. And again, gave me next to nothing. First and last time I will sell on their site. :(

I have experience selling clothes to thrift shops, but decided to give thredUP a try with a recent batch of clothes I was getting rid of. I had to request a bag several times before one actually arrived to my house weeks later. I filled the bag with like-new shoes, designer jeans, skirts and tops, dropped it off at the post office, and received an email from thredUP that my items were on their way. About a week and a half later I received an email that my items had been accepted, logged into my account and found that I had earned a whopping $8.25 for the 7 items that they bought. My items have all sold on the website, totaling over $200. The 5% payout you receive is a joke, and makes the hassle of ordering the bag, packing it, and dropping it off at the post office not even worth it. I will not sell here again.

Good deals for buyers. Do not waste your time selling. On most items you will get 5% of their list price. Totally not worth the trouble. I'd rather donate to goodwill than donate it to a for profit business. Selling at virtually any other consignment or resell store will yield more than 5%. Even a yard sale would yield a higher profit. 5%. If they sell your jeans for $10 you will get 50 cents. I understand they have overhead but stop donating to these people and they will have to rethink their payout or they will go under. For the few people who have stated that this is reasonable, please send me all your designer clothes for free and I will do with them as I please. I think these people are either joking or are affiliated.

In response to Thredup's response below:

I did not ask a question. You did nothing but confirm what I said already. I'm not stupid, and I did check your links regarding payouts BEFORE using your service, so sharing them in response to my review is a little insulting as if I either did not bother to check your policies or implied that you were lying on your site. I did neither. I simply shared my opinion of your policies and the selling experience. If I had a question, I would have contacted your customer service department. I left a review on a non-affiliated site to let others know that selling to you is a complete rip-off and should be avoided. I stand by that, and I do not need your opinion of my opinion. Thanks!

I do a lot of online shopping at second hand stores. I tried really hard to find something to buy so I could do a complete review on the experience. I just couldn't find anything worth what was being asked. You can get a better deal at other sites for the same items. The ONLY thing that was appealing to me, is that they have the items ready to be shipped. At other sites, such as poshmark, you don't know if you will get what you've bought due to sellers not being active any longer. I will keep trying to see if I can find something I feel is a good deal.

Don't expect to make a lot of money. But if you just want to get rid of clothes and you don't want them to go to waste, you might get some extra pocket change. I understand that the sell price is up to their discretion. However, I sent them $700 worth of clothes in new or like new condition, some even with tags, and they payout is very minimal. The first problem is their estimated original costs are all over the place. Some items i paid $60 for and they estimated them at $20. So they don't have a handle on the brands. Keep this in mind if you are sending anything of value. The second problem is they sell most items under the $15 mark even if they estimate the original value to be $60. I sent $700 worth of clothes. They are selling for $163 (most have already sold). The payout based on their current policies is only $12. I will say their customer service was incredibly responsive to my concerns. Hopefully their policies will improve. For now, this is just an easy way for me to get rid of clothes that I don't feel like selling and shipping on my own.

I used to make fair money with them a couple of years ago, but they have become progressively worse. Now it is. 25 to. 35 per item. I owned a resale shop, so I understand how the process works, but they have started taking more and more and giving less and less and they rarely buy anything outright anymore. I am sending name brand clothing and occasional designer pieces, but will take to local places to resell or use Poshmark or Ebay. I sent to them for convenience sake, but after they take out the bag charges, it is literally nothing.

I'm writing this largely in response to everyone who has said that thred up is a scam. It's not. They clearly state in their FAQs and in the terms of service that it is 100% up to their discretion what they choose to sell, and how much they pay for it. Anyone who isn't okay with this shouldn't send their clothes in.

That being said, I've noticed within the last few months that they've restructured their pricing and I'm making WAY less than I was before. The first bag I sent in, I made $66 with only 3 consignment items (none of which sold). My most recent bag, I only made $10 upfront, and then an additional $22 off of 22 consignment items. It's clear that they're selling more items on consignment, probably to offset the cost of stocking items that never sell, which I imagine is a decent amount of their inventory.

Thred Up is fantastic for what it is - a way to send off your unneeded clothes and hopefully make a few bucks, while not having to deal with listing and shipping things online or visiting consignment stores. Those who have 'thousands of dollars' worth of NWT items should take them to a consignment store where they can make back 40% of what it sells for.

I have shopped with them in the past and been pleased for the most part. Not any more. Just ordered four items and received them yesterday. All four are very worn and pilled, not to mention old. They had lint and hair on them. The web description was quite misleading. Would have gotten better quality for much less at a thrift store. Thredup prices in general are ridiculous. If you want to return something, they charge you $9! Easier to just donate it. No more Thredup for me.