thredUPReviews 6,181

When I first found this website I loved it! I was able to find like new items at low prices, but the more I began to shop with them, the higher the prices seem to go up I started out paying anywhere 6 to 8 bucks for a shirt, now everything is 12 to 15 to 16 dollars. The prices are the almost the same I could find buying new out the retail shops. I don't think I will be shopping with the at the same frequency, the prices are starting to get too overly priced for a thrift store that has outdated and Walmart type clothes.

They give you way less for your really good items than was paid for them and they make more from selling than what they give you. The clothes are incorrectly sized at least for the US. Sometimes their larges are very small and in opposition to what's shown on their sizing chart. The store credit is a joke. I rue the day I thought this was a good thing to try. Please sell your items another way and only buy second hand in person, unless you like throwing your money away! Better to give to a charity yourself and get the donation receipt than to depend on them. Sorry to say!

I sent my bag in to sell and got $12 in credit. I was expecting that much but was excited to use the 40% off coupon and free shipping. My second package came in within a week. When I looked to see where my second package was, it had been stuck in LA for a week and a half. I contacted thred up to ask for advice or to cancel the order and get credit and only got an automated response. I was hoping to use thred up more but since I dont even have all that I ordered and I cant even return it now, I dont think I will be anymore.

5/13/2019 As an update I think that the customer service has improved and I have gotten a better response from them. They ended up refunding me. The last time I spent about $100 but got 1/2 a wardrobe of clothes. I like the clothes that I have gotten from them. I even found a brand new pair of knee high boots from Chinese Laundry. When I get discount cards then I like to use them. I just sent in my box of clothes to sell. Hopefully I will get a lot back. I noticed the prices of the clothes are a little more expensive now and the buy back return is not as high as before. I don't usually buy anything unless I have credit, free shipping or I have a coupon. Overall I have been pretty happy with the clothes. Some are hit or miss.

Once my 'first' order was placed (21 items), I received an email with the proclamation that I had saved $1,026.90. That number is based on what ThreadUP perceived the items were worth as 'new'. I had one item out of 21 that came NWT, the other 20 were 'gently used'.

My items came in three deliveries, due to items coming from three different facilities. I knew this going in, as each item clearly shows which location it would be coming from. Order was placed on March 23 2018, and the final third box arrived today April 3,2018. From start to finish, it took eleven days for those items to all arrive. Not bad.

Cons:

One of two belts I ordered was constructed of an elastic waist band. Not worth the $9.99 I paid, the elastic was clearly stretched out and past it's prime. (Q. C. issue).

A blouse (wrap design) was missing the left cuff button (Q. C. must have been asleep at the wheel on that one). Good thing I know how to sew, have needles and thread. Now I just need to find a button.

Pricing could be a little better, as some items are worth the money spent and others can easily be found at local thrift shops.

Some clothes had odors; detergent, dryer sheet, perfume. Nothing bad, however I have to question whether or not garments have been properly washed prior to sellers sending them in to ThreadUP.

Pros:

Easy to navigate the website.

Tracking package(s) made simple.

Good products. Fair prices. Decent shipping time frame from order date.

I've put in a second order, and hope it turns out as good as the first.

Thank you ThreadUP!

I absolutely LOVE thredUp! I'm obsessed with designer clothing, handbags and shoes - and I've purchased so many one-of-a-kind designer pieces at such amazing prices on this site & have completely revamped my designer wardrobe! I've also had fantastic experiences selling with thredUP. They've accepted a high percentage of each of my Clean Out bags and do such a fantastic job listing my items - great pictures and descriptions, and they price them fairly to sell! I can't say enough good things about my shopping and selling experiences on thredUP! I'm addicted!

I had 20 items in my cart, and overnight all but two or three went up in price significantly. Some nearly doubled in price. There are few items I'd purchase now; even though these are pre-owned, they are still charging way too much. It's such a shame, because I was purchasing like crazy from them before this happened. Also, they have started shipping my items much slower. It says 3-8 days, but the circuitous route these packages take around the country takes about 2 weeks to reach me now. Very disappointed in the downturn this company has taken. And in the fact that they have no email or phone number to contact customer service.

I purchased a rain jacket and after wearing it 3 times it came apart at the shoulders. It is irreparable. It was bought brand new with tags but apparently it is not a good brand. After posting a somewhat negative review on sitejabber, the rep from ThredUP offered me a one-time full refund and I am satisfied that they take care of their customers! I didn't feel the inferior quality of the product was ThredUP'S issue, however upon them learning about my dissatisfaction, they stepped up and took responsibility. That in my mind is the action of a customer-service driven company. :)

Total waste of item. First I bought so items. They looked cute online and said they were in great condition. My lucky brand flats I bought HAD MUD AND MARKINGS ON THEM. They look awful. I paid 15$ for those. Plus a blouse I bought looked totally different. I ordered a closet clean out kit before my items received. Today I shipped the items I put in the kit. Got a email saying I have to pay $10 for the kit. That was never mentioned when I ordered the kit. But now that I shipped it with my items I have to pay?! Customer severice is a joke. They are never available or responded. I will never use this company again.
Update: they did give me money back on my shoes. I sent a giant bag of items and only got $3. The bag was completly full. Still wont ever use thred up again.

I sent ThredUp some very nice, high end clothes and received only $15 in return. Not to mention that I have to wait 14 days to get my money. They want you to use the credit to shop at their website and I think their hope is that you forget about your credit (like an unused gift card) and never redeem it. I will not be using this business again. Oh, I also sent 2 pairs of shoes, one which had never been worn, and received nothing in return. If your clothes arent current, they give your nothing, even if they are very nice and unused. If you have things that are two or three years old, forget it. I will be using eBay as I usually do. Im sad that I waisted my time with this company.

Thredup will rob you! You send in our things (nice things that are totally up to date, they just don't fit right), and then they do not give you back the things that they won't take. I sent in a Gucci bag that was like new, and they said they couldn't except it... I bought it from thredup and never used it! I told them I wanted it back and they said they'd lost it. They keep your stuff, don't payout, and are just all together sketchy folks. Now, they keep sending me emails saying that another one of my items has been sold, but my credit balance doesn't change? I sent in a lot of truly nice things that just do not fit (and the Gucci bag), and they gave me $2 and some change. I have to find another online store like this that is honest with some good ol' grass roots!