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thredUPReviews 6,181

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Connecticut
54 reviews
313 helpful votes
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"Clothes don't grow, Kids do", as the site says. This is another trading website, except this one isn't for books or music, it's for clothes. Kids clothes to be exact. It seems simple enough. Find clothes you want and list your own - when someone chooses your box of clothes, a trade is made. The only downside though is that there is a flat rate of $10.95 shipping - which seems a bit much for a small box of clothes. And that's another thing: All boxes of clothes have to be listed for $5. No more, no less. I haven't made any transactions on here yet so I am only reviewing the idea, basically. Seems like a good deal to me, though.

Date of experience: August 14, 2011

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448