thredUPReviews 6,181

My last order (two tops) was not as described, however I normally have good experiences. I ordered a shirt described as "gray" but when it arrived, it was navy blue. I bought it to go specifically with a pair of gray and black pants but I kept it because I could wear it with other stuff. The other top was described as "polyester" which is very easy to care for (exactly what I was looking for) but it was actually 100% silk. I liked the top and did keep it but it has to be dry cleaned. I'm hoping this was just a fluky experience!

You've been warned. I sent in items for sale before a big move. Most of the items were worn once or twice or still had tags. I liked that they recycled items that they couldn't sell, so I sent off 2 boxes. Not everything was selected, which is totally understandable. Some designer shoes I wore twice were actually not good enough for sale, but that didn't upset me. What upset me was the ridiculous prices they paid for the items they did accept. Everything was basically under $5. So I looked on their site for a comparison. The ugliest, cheap-looking items were at least double what they were offering me for items that were basically brand new and quite trendy. I helped a friend use Poshmark and she had a much better experience. So I would recommend it over Thredup ANY day.

Returned over a 150 bucks of merchandise. They claimed "items were not the same as sent" and attempted to give an 18 dollar credit on the site instead of returning 150 to credit card. Twelve useless emails in and its like banging your head against the wall.

Also, they sold me NWT items and marked the "estimated retail" as twice the price on tag. They charged more for the item than if I had bought new in store.

Love the concept but the customer service is so abysmal. Second negative experience with them. Won't be buying ever again. Not Worth it! Stay away.

They took a ton of pieces from me and my payout was like $7.00. Some of the pieces were designer with tags still attached. Then they charged me a $5.00 fee for something arbitrary that was written in fine print. They then turn around and sell it for a huge profit. It's serious the most f*%$#$ up business model, it's hard to believe it's even legal. I have a small amount of "credit" to use but I don't even want to support their "business" in any way so it's just sitting there.

I placed a few orders, all but a couple were NWT. I received my first order and the NWT ones were good, although at close to $100 a piece I didn't appreciate designer handbags shipped unprotected in an envelope. I recieved the first of the ones I purchased that were described as "excellent condition" comparing it to new.
It has 2 tears in the front. And inside was some makeup and a NEEDLE SYRINGE!
When I contacted them, a 30% refund was issued. They have a "final sale" on all handbags but do not stand behind their product when they mess up. And even the response I received stated this.
30% is not good enough. I don't want a damaged handbag. And 30% of the $80 I paid was not even close to making it right. They falsely advertised it, and they still refused my return.
And let's not forget about the needle my kids could of easily found before me. Thankfully it didn't. This would not even be close to over!

Sell or consign your clothes to anyone but these people. I packed up at a minimum $1k with of designer labels (black halo, frye, etc.) and shipped off my box excited to see what they came back with. I initially got a response that they received my shipment - they notified me it would take 2/3 weeks to process. That day came and went with no communication so I emailed them to check in. Over a week later they finally responded to say they were behind and gave me a date two weeks after THAT day as a new processing date. Finally, I get the email notification that my box had been processed. I logged on to find a COMPLETELY different shipment, with some of my clothing mixed in. On top of that, I only received a $63 store credit for the over 30 items they processed under my name. I was so frustrated that I didn't even reach out, took my $63 credit to purchase a purse and gave up. What a joke.

I sent in 2 bags with Thredup. I selected the option to have them send back items they did not want to sell on their site (which is a $10.99 fee). I lost $8.00 selling items on their website while they made approximately $250.00. I was hooked on the site buying items, the prices were great, although some items weren't perfect. With a positive purchasing experience I thought the same would apply to selling. It wasn't. It is a scam. They sell your items at a reasonable price to the buyer and give you 5%, 10%, 15% usually unless you have "luxury" items. If your item sells for $9.99 you will receive $0.50. If you have 20 items to be sold and you use select the option to return items they do not want you are already in the hole $10.99, which means to break even you hope your items a) sell b) sell for more than $9.99. I did send clothes to Crossroads and was sent a check for $22.00 with returned items they did not want, therefore start there or read reviews before selling to sites. I would have been better off donating the clothes to Goodwill or another charity.

I sent a huge bag of clothing, all of which were items they carry. When I used their prediction generator, I should have received over $100 for my bag easily. They even state in bold print that only about 40% of items are accepted. They must have only accepted 5%... and half of these items had tags! This site is a rip off, and then they turn around and sell for a huge profit. I had a friend who said she later saw fairly uncommon items she sent in that they wouldn't accept show up for sale on the site later! I will never use this company again. For 5 minutes of effort, I could have sold TWO of the items I essentially just donated on Poshmark instead and made more than the $13 I got from ThredUP. Stop advertising yourselves as some green company doing good... you basically steal clothes from people under false pretenses.

I've been selling and buying with Thredup for 3 years now. And I have just sent in my last kit to them forever. The process has become so shady. It takes them weeks to get things processed (not a big deal) but now if something sells you have to wait almost a month before you can even collect the. 10 on the dollar that you make. Pay out have dropped dramatically. Several time I have bought from them only to have the item arrive and it is the wrong size. Most recently I purchased a new with tags pair of pants, listed on their site as a 8. When it arrived, NWT, it was a size 6 and too small for me. My choice was to either pay for shipping or pay the restocking fee for their mistake. Several items have arrived smelling like smoke or like they were stored in a basement. This use to be a fun easy way to make a little money. I never expected to get great pay outs. It is used clothing. However, for the effort and time I am spending tracking my consignment items or dealing with their screw ups, I will just go find a better place locally. It is such a shame because I really enjoy using their service, now it isnt worth the hassle.
How this service has 4 stars across all of the review sites is super shady as well.

After mailing in my items, it took over a month and a half for my items to be "evaluated," with the "ready by" date being pushed back twice. For over $300 worth of seven "accepted" items, I was given the option of getting $7 or waiting 3 months and *possibly* earning $14. The average payout for each item was a little over $0.30.

I have not bought from this company nor do I plan to, since I don't want to support these shady business tactics.

In short - donate your clothes instead. That, or Poshmark is a great option!

Selling: they take very little of what you send in. For instance, I sent 5 pairs of Rag and Bone jeans in great condition, they accepted one. Where did the others go? Probably to their rescue area, where they keep the cash. All bags and jewelry are final sale. They have only a couple of pics of items, and you can not return these, even if they look different in the pics. And they don't give measurements on necklaces and bracelets. My mistake!

I sent a very large bag of quality clothing. Some items were new with tags and name brand. Thred Up said they only used 8 items and the rest would be returned. I receive the bag today it, is only a couple of pieces. I did not receive the items with the tags back. There are multiple pieces that are missing. They have applied 8.55 as an offer for h&m, roc rival, Dkny and akira jeans. I want them to take everything off their site and send it back. All my items. I have the receipt from usps to prove the weight of the bag verses the weight it will be once everything is returned. I entered the numbers on the bag. I believe is the tracking number. I will be making a bbb report also.