thredUPReviews 6,180

This is the BIGGEST scam. None of their policies or account information is clear. You literally earn NOTHING for your items. The process takes forever and is simply not worth it whatsoever. Do not bother.

I ordered a bunch of clothes from this site, most of which were a disappointment (poor quality). And, since they charge you $8.99 to shipping them back, I ended up keeping a few things that I didn't like. Ugh. The latest order included a pair of jeans marked "final sale" that arrived with a broken zipper (though they described them as gently used in good condition). There is NO customer service number, so I had to email them about the problem. I have sent TWO emails and still no reply from the company. Horrible! I will not be shopping there again, nor can I recommend them to anyone.

The items only have two pictures: front and back. This means you can't see the side of the item, and they don't take pictures of any flaws. I bought eight items and four of them had damage that they didn't disclose. When I contacted them (because their policy is that they will refund money if an item is not as described), they were kind of condescending and treating me as though I was being high maintenance. They continually told me that the items ARE used so they aren't going to be "super new". This is totally fine, because of course I was expecting to be receiving used clothes. The issue is that the flaws were not disclosed so I didn't have an option to choose whether or not I was okay with them. One of the items was listed as a dress, but was a shirt when I got it; they never commented on this. I was eventually able to return the products with the fee waived "out of goodwill".

I sell my used clothes on eBay, as a side note. I always take pictures of the front, back, and close-ups of any flaws. If there's anything, such as a hole or a stain, I don't even bother selling it and I will just donate it because I can't list it as "like new" with something like that on there. I will probably just stick to buying used clothes in thrift stores or on eBay because at least then I can see every flaw and know exactly what I'm getting.

It takes days to receive notice that an order has been shipped, and if there is more than one shipment this could spread out to a couple of weeks. I also feel the pricing has gone up, I can buy many of the items new for less than the prices I see on the site. Also, I have received items that were more used than "Like-new" but the cost and the inconvenience of mailing it back is not worth it.

I have been using ThredUp for a few years now. It is great when you know the brand and style you like and can search for those specific items. I've been very pleased with my purchases. I have sold a few cleanout bags and those are not as successful. I've had some bags that made money but some that made less than $10. It is hit or miss. I also wish they included a picture of the tag so buyers could get more specific information about the product.

My last order (two tops) was not as described, however I normally have good experiences. I ordered a shirt described as "gray" but when it arrived, it was navy blue. I bought it to go specifically with a pair of gray and black pants but I kept it because I could wear it with other stuff. The other top was described as "polyester" which is very easy to care for (exactly what I was looking for) but it was actually 100% silk. I liked the top and did keep it but it has to be dry cleaned. I'm hoping this was just a fluky experience!