thredUPReviews 6,181

I've bought and sold to thredUP and will neither again. I paid $73 for J. Crew dress that was supposed to be "brand new with tags" but it came with a huge stain on the bodice. I couldn't get through to a complaint department even though I followed all the directions. Previously I sent a bag of consignment items that included two brand new cocktail dresses - one with crystal beading- from Neiman Marcus which they claimed were unbranded and supposedly never sold. Also brand new Vionic flats didn't sell nor did Ferragamos, I don't believe them. They had the nerve to charge me to "buy-back" my own clothes! This is BAD BUSINESS and I highly recommend you go elsewhere.

I would have felt a whole lot better if I had donated them as well cause I only made $. 50 from the app and is said to only be getting $31 after Sending in 17 items I had no idea they would take most of the money they had placed on the items after sales. It's such a waste of time, I wish there was an option for no star. KMT, judgment day is coming for all you scammers out there rubbish. My evidence is attached so y'all can see they price them for a lot and send u pennies. This is bulls***.

First off, I love any vintage/secondhand shopping so I was so excited when I discovered this site! The actual website is really great to shop on and dig through for gems, so I decided to finally place an order. I live in Canada and shipping took over a month. The website says international shipping takes 4-9 days so I reached out to customer service and they confirmed that everything was fine and it wasn't lost. Then when the package finally reached my city, the tracking said "attempted delivery" and then "returned back to sender". I live in a building with a 24/7 concierge so there is no way the delivery was attempted and failed, and on-top of that there was no note saying delivery was attempted. So I reached out to customer service again saying that the package was being returned to sender and I didn't know why, they assured me that it wasn't being returned to sender and it would be delivered by the end of the week. I continued to track the package and next thing I know it is delivered to some warehouse in the USA claiming it has reached its final destination. At this point I was pissed off after being assured that the package would be delivered to me, so I just wanted a refund. After reaching out to customer service a final time, my refund came for the wrong amount. My original order was $82.05 and the refund was only $77.17... Now customer service says that it is probably a mistake and that I should keep checking for the real refund to come in... I am so disappointed because I love this site but between the nightmare of customer service, international shipping (which I have never had a problem with before), and overall disorganization I can't recommend it.

I live in canada and when i order about a week later i got a call saying i had to pay 23 more dollars for my order for shipping, i was very upset and in that moment blamed it on Thredup but they clearly stated they do not cover shipping or what happens with shipping. Do i wish i was told this before yes especially since it was my first time ordering from out of canada besides amazon, but i cannot get mad at them for that. Once i did get my order i loved the clothes, there very cute just like picture, true to sizes, brands were correct and i saw nothing wrong with the clothes no stains no rips nothing. I orderd 3 shirts 2 skirts and one dress. So other then shipping i do love the clothes very much.

Nothing more to say than the email I sent to them...
"My credit disappeared or is all of sudden non-existent. I've sent several clean-out bags over the years to not have ANY credit. Every time you send an email saying my items have sold, I click the link and an error message pops up. I follow the instructions to see my 'credit' or 'sales,' and still NOTHING. I should have something (money wise $) based on the emails lately saying "item sold." Can't see items, kits, or payout received! No history either! I can sign into my account and see my contact info AND NOTHING ELSE!

About fed up and rather just send my clothes to the goodwill or salvation army. At least I know something good will come out of it. So don't expect a good review out of me, even though I know you won't care. I've been a longtime thrift shopper, and this website is... by no means, thrift store shopping prices!

Good bye and I hope you feel good for price gouging "

I ordered 2 skirts and they were set to arrive last Saturday and the other one last Friday. It says that they delivered already and I have NOT gotten anything. I emailed them tons of times and got no response. I will not be spending my money again on thredUP. I work hard for my money and I am not gonna let it go to waste. DO NOT BUY FROM THREDUP!

Half of the clothes were stuff I'd wear in 2010 and when I placed my order it took the money from my card but said my card was declined. Another thing I'd like to add is that they don't even have waist measurements above 34, which at first took a toll on my confidence but then I realized it's not my fault I don't fit the measurements. Finally, they don't even have a currency option which makes it complicated when I was paying. Like it showed I would pay 81.65 but then took 107 disregarding the 30% code I had. If I could give 0 stars I would.

As someone who lives in Canada, there are a lot of brands that keep their websites on only USD which really frustrates me because they're cutting off a whole discography of people from buy from them. Just a personal opinion

I've enjoyed Thredup but my last order (yep, I'm done) they put the wrong size (med) on the item in the post. I ordered based on that size and when it came the tag on the item clearly states it was a small. I returned the item and stated that I should not be responsible for the shipping fee since it was their mistake. Nope - they returned it and charged me to return shipping it to them. This is the level of detail that distinguishes a really solid customer oriented company with just a run of the mill. The devil is in the details and unfortunately they got it wrong.

Update: this review was posted late although I posted a while back and I was able to solve this issue via email through compensation. Customer service was great although I am still not sure if the pair I have are authentic. Anyhow, I will continue being a customer and be careful next time.

I thought I'd post another review on this site to include pictures. I feel pretty dumb to have just realized that an item I purchased months ago (March 2020) from thredup is fake. Someone brought up the possibility of it being fake today and looking at the videos and images I see online, I realize that there are differences from the real deal (white original Addidas superstars). I should have checked right after I got them but I had my trust in thredup and how they handle things. It didn't cross my mind then. Now checking the overexposed image they captured of the addidas superstars from my order history as well, I can see one of the differences on the side view. Clearly, the real ones have a point to the stitch shape whereas the ones I bought do not and instead, it is more dull. I barely wore them -never outside but I have no clue what to do with them now. I'm not the type of person to wear fake items. I was so excited and I loved that the second hand items sold on thredup are affordable and the quality seemed to be fine. Now I wonder if the other items I have purchased are real. I thought thredup was a great company but with this experience, I don't think I will continue purchasing from there. I am truly disappointed and embarrassed that I wasn't more careful. Please be careful when purchasing and double check it's legitimacy. Apparently, I am not the only one who has had this experience.

I did a lot of research before sending in my packet of clothes and accessories to thredUP. Most reviews were positive and I was relatively confident things would work out. All my items sold quickly; however, they rejected a Coach handbag (that was hardly used and in excellent shape). When I questioned why it was rejected, they said it was stained. I looked everything over very carefully before sending - the bag was clean. Had I thought there was any chance they would not have accepted it, I would have gladly paid a return fee, which must be done up front. And - if by chance the bag had a small stain that I missed - many of the items listed for sale on their site are noted in the description as having flaws and stains. It's impossible to find out exactly what was done with bag and where it ended up. I am very disappointed and do not recommend them.

I really dislike companies that offer promos that don't actually pan out. When I tried to use an 'up to 50% off' promo code, not a single item in my cart received a discount. When I chatted with an agent, she put a different code in my cart and told me to refresh. It gave 20% off the items in my cart. I asked her how to tell which items would actually be 50% off. She said she couldn't tell me. I asked her if it was a secret or if there was only one item in the whole store that would get 50% off. She said there were thousands of items but I would just have to try to find them and test the promo code one by one. No thank you.

Tred up ripped me off! I had a Gucci bag I sent into the tred up the app said and I was emailed my vag was accepted it passed the exam I kept checking my potential profits it read 0.00 I was like mmmm maybe this is because it hasn't been posted on the webpage yet... after a little bit I was like hold on something is up so I emailed them the manger emailed me back saying my bag wasn't excepted so I said well ok where is my bag she says well next time u should say y want it back if it don't pass what the f... u got to be kidding me si now they saying well miss it failed we can't sale it but um we can't give you r bag back because we don't have it any more... matter fact the web page listed my bag as excepted and sold wtf

I sent my bag of items to thredUP to sell. I asked that they return items they were not selling because one of the items was a Prada dress with a belt. They returned some of my items and they returned the Prada dress but they did not return the belt. I emailed them immediately because I could not find a phone number. On their site they said not to email a 2nd time because the first email would be moved down and not viewed as quickly. Weird. So I did not email them again. It has been several months and I have no response to where my Prada belt is. A reputable company would have replied. Teresa Smith