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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I bought long sleeve shirts and 2 pairs of pants from ThreadUp and they look brand new. They arrived in great condition and I didn't have to wait long before I received my packages. I am very satisfied with this company and plan on continuing my business with them for buying clothes online.
I sent in a large amount of clothing. Many items had tags on them. It took 4 months and they only accepted about 5 of my items. What a waste of time. Don't waste your time!
The clothing that I purchased was in wonderful condition and when you receive your merchandise, ThredUp nicely wraps your items in their green polka dot tissue with their Logo Sticker. Nice presentation which makes you feel like you bought it at a Department Store in the good old days when they packaged your purchases at the store and made you feel like a Queen!
Nothing but issues - cancelled orders, paltry payouts, slow shipping, but worst of all, FRAUDULENT CHARGES AND NO WAY TO CONTACT CUSTOMER SERVICE! Never again. Still dealing with cancelled credit card as a result and long time to come. STAY AWAY!
I have found the fabled "opposite world" at Thredup. I sent a bag of items for resell. They acceped a leather bag with obvious wear and described it as "like new", and rejected barely used items (including a pair of Balenciaga sunglasses) as "having excessive wear".
Because I didn't pay for them to return rejected items, I "lost" a few valuable items.
I seriously question their processors' ability to judge items
Products were as described. I love them all. Thank you!
1st Goodie box. Nothing fits very well. A lot of polyester which i hate and said i hated before i ordered. 3/4 inch sleeves which I specified only long sleeves
I recently purchased 3 pairs of workout / leggings and 3 sweaters.
The quality was great on all of them.
And they fit really well, too, thanks to accurate sizing labels online.
The only "complaint" in have is that instead of all coming in 1 package, they came in 3 separate mailings, which meant that there was more waste and postage than necessary.
Nevertheless, i look forward to returning to thredUP for some future shopping needs.
I was charges for more items than I kept and going on week since I reached out through their help line I have yet to get a response. They sent this email for a rating before an email confirming my refund.
All items fit and were in exactly the condition listed.
Will definitely shop again
Loved all the goodies in my subscription box. Definitely fit my style and were within a reasonable price.
My items arrived in great condition and on time. I will order again in the future.
I was so excited to find an older Ralph Lauren dress that I had been searching for. The whole process was easy, and I was beyond thrilled to receive the dress in great condition.
I received my box and didn't like anything, so I sent every piece of clothing back. They fraudulently charged me for keeping 3 items. I am furious!
They basically took my clothes, sold most of them, and kept 100 percent of the profit they made. I opted for a cash out which I was unable to get through PayPal. I then chose another route. I accepted store credit through one of the businesses with whom they have partnered. I was again, unsuccessful in my efforts to receive my cash-out. I spent a great deal of time and energy attempting to get my credit. I had my bag number, batch number, and all of the necessary information. I reached out to Thredup through customer service and through on line chat during business hours. It become almost comical. It really wasn't about the small amount of money they owed me, but the was the way they treated me. They did ship my unsold items back to me, but only because I prepaid for shipping. This company seems a bit sketchy. They may operate differently when you are purchasing items through their company. When you are selling your items it is a different story. I received such ridiculous responses from Thredup customer service through text and email. It seemed as if they were mocking me. I would never recommend this company to anyone.
What happened to thredup? I have purchased from them a few times but now. Inhavr an issue and I have not gotten any response in over two weeks except to tell me not to contact them. Never again.
I got tricked. The description was mild wear and tear. GARBAGE! I would never, never get caught deal with these Lilly Pulitzer accessories. It was my first time purchasing and I spent almost $500 dollars. NEVER AGAIN. I should have known since they don't have a customer service center, they don't care whether you are happy or not.
I returned my entire box to Thred up on the final day given by the Company on 10/16/2020. On Sunday 10/25/2020 they charged me the full price of my box $256.90. I used their label! I have been e-mailing since Monday morning 10/26/2020 with no response! Nothing has been posted to my account! BUYER BEWARE! I went on Facebook and saw were another individual returned their products in JUNE and still has no resolution! This is a unacceptable way to do business!
It was easy to navigate the site and I got everything I ordered in a timely fashion.
These clothes were the perfect fit! They arrived in a timely manner, clean, as ordered. Great experience ordering from this company.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members