thredUPReviews 6,181

2 bags of designer bags, shoes & clothing equated to $45.96. Company is a joke and I'll never use them

They legit, do steal items here, doesn't matter if your selling, buying, ect, ect, BBB website, doesn't even have there actual contact information, if it wasn't for me knowing code, finding contact information for my bank (so 400$ wasn't stolen from) would of been impossible!? My GoodyBox was damaged, Gorgia fedex (terrible place) refused to help me, they gave Thredup 20 days, to get there product, (took them 24) and I ended up having 400$ being "prossessing" my bank disputed it, as "fraudulent" got a email THE NEXT DAY. Resolved, but then, after doing the math, (pretty simple stuff) they still stole money - so I just changed my card- These people, whoever they are, should not be business. What they do, is illegal, notice the only good reviews, are fake reviews, promotional/paid dor? How this millionaire d bag, doesn't have a class action lawsuit against him yet, is beyond me.(contact info from website coding in pictures)

I ordered over 20 items from them got charged for all the items only to finally after what seemed like forever wait received only 4 of the actual items I ordered. I tried to contact them but only was able to do so online there's no way to actually talk to anyone and was told they would investigate. What does that actually mean? If I'm a new customer and this is my 1st experience with this company you would think they would want to rectify the situation immediately not put me on some run around hold. I've never experienced this with any other company in my life when it comes to buying online which is the new way of shopping. I vow to make sure I write my review as many times as I can to warn people of this horrible risk they're taking with their hard earned money in dealing with this company.

I tried to log in, it said I had the wrong password. I tried to reset my password, and it said I don't have a log in with them. I cant get into the site to shop without logging in. PLEASE FIX THIS!

I shop ThredUp a lot, and basically it's a good site, but often the descriptions aren't accurate, and things like side decorations aren't shown. Side slits aren't shown. Sometimes description is purely wrong - ex. Is a cold shoulder top listed as sleeveless. Fabric is hard to determine, too. Look closely at picture to try to suss out knits vs. shiny stuff, or that pimply poly/spandex blend. Don't depend on colors being true in pix. They, or your monitor, can be off. Size chart isn't always accurate. Asian 2X is not what chart says. Just shop carefully and remember you'll pay $2 for "oh, I didn't look that closely" returns.

Pros- This site can be good for designer finds. If you are in the market for a silk gown or something that you wouldn't normally be able to afford, Thredup is a godsend. I've found several good quality finds that I'll continue to cherish. I keep my eyes on a few particular designers and will sometimes find a real gem. My recent find was a Yoana Baraschi dress that would usually retail around $350 for $26.50, still brand new with tags.

Cons-
1. I've sent in about a half a dozen bags for "re-sale" and its always the same song and dance:
a. They only accept less than half of what you send, and you will need to pay to get whatever does not sell back.
B. Unless it is a designer label, you will not get much for a payout.
C. They take FOREVER. Returns also take some time.

2. They have a re-stocking fee when you need to return an item

3. Some of the cheaper items that I've purchased were in piss poor condition. For this reason I tend to stick with items that have "new with tags" listed or make sure it is available to be returned if needed.

4. It's not always that great of a deal. I was recently looking for basic tank tops and noticed that most of what is available on Thredup is around $8-$10, I went to the mall and found brand new (decent quality) ones for $5.

Handbags are also non- returnable items.

I give ThreadUp a solid meh.

I love the concept and have gotten some reasonable deals using their discount codes (Coach wristlets for $40). I feel like the expansive inventory and filter functions could be great at saving someone time if they had something specific in mind. I've never experienced an issue with discrepancy in descriptions or shipping either - everything has always arrived as stated, on time.

However, I feel like for the items being sold second-hand, the mark-ups can border on being unreasonable. I acknowledge Loft, Madewell, Anthro, JCrew, etc. are so much brand-new, but when they're out-of-season pieces and I find the same items at my local Goodwill for $2.99-$4.99/each, the argument doesn't hold.

In conclusion, my personal feelings are that if you're willing to spend a little time browsing racks, you could easily get 4/5 items at your local thrift store or garage sale over the $20 ThreadUP can be trying to charge for one. Bonus points, you'll save the Earth by eliminating all the shipping travel and packaging!

Plus, Goodwill, St Vincent de Paul, and my neighbors are all causes and people I want to support. I have no idea who is profiting at ThreadUp and regardless, it probably won't impact me or my community directly.

Thredup is a real scam. I sent a a clothes kit with a new pair of swede Manolo Blahnik boots and they never appeared on my selling list. I also sent two other Manolo Blahnik shoes, that were practically new and they were never listed. Thredup must sell the designer items to make a profit for themselves a terrible thing this company is doing, totally fraudulent.

I am an avid shopper and hunter for gently used classic clothing. I made the huge mistake of ordering what appeared in photos to be nice pieces. In retrospect I should have ordered one piece first to get a feel for what merchandise was like and sizing. I was shocked to learn that each piece that didn't work came with a $1.99 restocking fee! For used clothing? I only wish I would have read that prior to purchase. In addition, to send back merchandise for a refund I have to pay roughly $8.00 for label to return. I kept one "little black dress" with tags still on and a casual striped T shirt. The rest of the order
Etiher looked shabby or didn't fit. On line photos lie! I will NEVER return to THRED Up once this is resolved. Folks read between the lines and all fine print prior to ordering. Lesson learned! If i could rate accurately would give a firm O.

Thred up is not a site I recommend. The clothing I've received has always been in very poor condition, and the returns process is difficult. I bought a top in "gently used" condition, it had torn seams in the bust area and was covered in the previous owner's hair. Another nwt top was smaller than the described measurements. The return process is made difficult by thredup. Either you pay to ship the items back yourself for a full refund, or they give you a return label for store credit. I don't want store credit for a service i'm not going to use again, and don't want the hassle of having to diy ship. I think i'll stick to other consignment places with higher standards and accurate product descriptions.

Many items were not as described. A pair of jeans was listed as high rise and came as ultra low rise. Several were listed as like new and we're terribly used. Several items had a horrible odor. Return policy is horrid. Customer service is horrid. Brought most things to a thrift store. Well never buy from them again.

So I just bought a gorgeous bag off Threadup for the first time. I am aware that things ship out of the US and that I will duties to pay but they will be low as I got a great deal on the purse so it still was a great buy in my opinion. After the discount I recieved for being a first time buyer and with the shipping cost my invoice states I paid 66.99 in total not including duties which I pay in Canada. So after a few hours I checked my bank account and they had already gone ahead and taken from $88, not $66.99. Wtf! They sent me nothing indicating I would be charged a higher amount and therefore I did not consent to this charge being taken from me. Now it's more then a 20$ difference, without informing me of this and this is completely unacceptable. They don't understand that some people save up for months to treat themselves to something and that some of us have very tight budgets where $20 actually is a significant amount to be screwed out of. For my first experience I would say this has ruined it and I will never buy from them again. I've contacted customer support telling them to fix it and charge me what my invoice says or I will call my bank and do a reverse charge as I did not give consent to this charge. If I have too I will go to the BBB with my complaint, companies can't get just get away with charging whatever they want without telling the customer. Horrible experience, horrible company and horrible treatment of customers. Hopefully they do the right thing and fix this but I don't recommend this site for Canadians at least unless your willing to be charged more then what you think you paid for the item.

Take your items to your favorite Donation Spot. They SCAMMED me unbelievable. They don't even look at your bag for a year, then cheat you.

First time ThredUp Customer. I purchased a product I've been wearing and buying for over 20yrs. The lable had to be wrong becuase they did NOT come remotely close to fitting. In fact I bought same brand and style off Poshmark and Thredup but ThredUp pair was COMPLETE WRONG SIZING and Poshmark version was perfect. I was n correct time window and executed my ThredUp return... however, I had a credit issue. The ThredUP Customer Service still hasn't replied. Thye NEVER replied to my emails nor my voice messages nor did the CEO evern respond to the direct message I sent him via LINKEDIN. Will never buy from this Co. Again.

I would leave a -1 if I could. I sent my bags in 8 months ago and they have yet to be processed. When I click the link they are no where to be found. My friend sent a few bags in and are giving her. 30 cents to. 60 cents for new clothes that have tags on it. Don't support this crap business. Donate! The $3.87 isn't worth their crappy business platform.

Never returned my clothes even though I checked the box to have them returned if not accepted for sale. I agreed to pay the shipping. Sovwhere are the clothes or proof of them being donated.
Sell on Postmark at least they're reputable.
Margaret Boprey

Cliche, but this the first time I've ever been inclined to write a review of online shopping.
Years ago, I used to have orders shipped to a US postal box as they only shipped within the US. When I no longer had access to the PO Box, I stopped ordering. It was disappointing as I loved everything about it, cheap, decent clothing!
Now, several years later, I see that they are shipping to Canada! It's great until I go to check out, it won't recognize my address and so I wait for business hours to get it fixed, FAQ says my account is set to US and to contact customer service to change it.
After several hours of back and forth during business hours, they finally got the account switched to a Canadian one. It was all fine I said, I just didn't want to lose my cart! I managed to keep grabbing the items back as the time limit in the cart ran out without losing anything, but now I cannot purchase most of my cart because only one of their warehouses ships to Canada. Ok, bit of a headache, but I redo my shopping and attempt checkout again.
After the cart flip flopped from saying my shipping was free to giving me two shipping options of $38 or $75, it settled at free as I checked out for $137 on PayPal. After confirming $137 on PayPal, the order on thredup is automatically confirmed, but now at $202! The most expensive shipping option was applied without approval, when it had said free.
Talking with them again, I was understanding that international shipping wasn't free, but upon asking if I can at least change it to receive the cheaper shipping, they say there isn't a cheaper option, there is only one option for international shipping. I added a few things to a new cart to test, and sure enough, it gave me TWO options, $21 or $11! After sending screenshots, they now admit two options do exist, but they still can't change it.
Ok, is there anything you can do, a credit for the difference in the two shipping options?
No. Nothing we can do for you.
A ton of headaches and I'm out $75 more than I agreed to. Oh, wait, that's in freaking USD! No where did it say all prices were in USD. Just an overall bad experience.