thredUPReviews 6,181

I had decided to clean out my closet and had a dress that was a designer $600 in my bag. They put it under some strange brand. I saw the price they listed it for was $12 …. And my payout would be $ 2.50! I emailed them immediately too please change prices or ship back to me. The girl said she would work on it immediately. A week later, I check my kit and the item was SOLD. I learned my lesson and will just donate clothes completely in the future. I feel that this company just wants to be greedy… will not use EVER again

I placed an order and it put it in a bundle (all to be shipped together) and I have been trying to contact them and I get no one. Their customer service is horrible. Click chat and you never get a person. I emailed and no has responded. Plus the restocking fees are high. I will not be ordering from them again and I would look else where before you purchase.

While they make it easy to ship clothes in the clean out kit and keep you posted on your seller page as to when that kit will be cleaned out, they are absolutely Illuminati-esque when it comes to your "pay out." All a big darn secret... a club most of us will never be a part of, apparently.

I was forced to sell stuff quick, so did. All my luxury items went to the Real Real (way more transparent in their commission structure, btw). TRR gave me so much more for my items, however, they are super high end and what they didn't take went to Thred.
No way to figure out selling one item worth $200 and getting $75 versus selling an $90 item and getting $3.10! It's almost laughable. They continued to email me when my clothes sold..."Congratulations, you made 53 cents... ummmm, for something worth, at least, 40 bucks. I would be on board if they were transparent, but they ARE NOT.

Took my measly $273 and cashed out after giving them thousands of dollars' worth of clothes. Thought I'd spend it up on their website, but alas, their website doesn't allow you to search by size when filtering searches... ummm, why not?

I will never, hopefully, be desperate enough to have to use them again.

I personally own 4 businesses and I've never seen a business that does NOT want to sell anything. They would rather kill their own sales than make a profit. I'm not sure what kind of moron came up with that, but any knowledgable business owner would fire them immediately.

You are very limited to what you can add to your cart. (They do this in a poor attempt to create urgency and pressure to buy right then.) But if you try to compromise and just add to favorites so that you can buy everything you want into multiple transactions it's also limited.

And even worse it doesn't actually warn you. Instead, it will continue to let you add to your favorites while just automatically deleting things when it gets full when no warning. Then to top it off, their categories are poorly sorted so you have no choice, but to go through pages trying to find what you're looking for only for them to turn around and delete them from your list, wasting your time.

Then you have the audacity to delete things off my list? They would rather have items sit and collect dust for months or years instead of just allowing people to conveniently buy. The joke's on them. I, and many others who have had this issue, will be more than happy to take their business elsewhere.

Awful Awful condition of shorts. These shorts should have been thrown away. This company should go out of business. Don't buy. I'm on my way to garbage disposal.

This is an update to my original review of ThredUP. After over 8 days of waiting, worrying about my package, and contacting at least 5 customer service reps; ThredUP notified me that my package was lost and they issued me a full refund. I am satisfied with my getting my refund. I am not satisfied with the dirt poor shipping and handling. I spent hours searching for those clothes and I really wanted them! Wasted time! I will no longer patronize this business. ThredUP doesn't seem like a competent nor efficiently-run company. I definitely don't recommend ordering from them if you are counting on receiving your package by a certain date. I have given them an extra star for refunding me quickly.

Just wanted to pipe in with my recent experience with the ThredUp subscription box.

Was not a fan of the first box I recieved. I felt items were over priced and also found quality of the items to be lacking.

I cancelled my subscription box from ThredUp before my shipping date, only to find out that they shipped my next box anyway and also refused to refund me shipping cost. Customer service took days and days to respond to me. I am not pleased.

I returned an item I bought (which smelled of the previous owner's perfume). I received an email saying the refund had been made but I never received it. I discovered it's sitting in my account as a credit. Tried to get in touch with their customer service - which is only a chat function - and my question went into a black hole - no status message, no "you're x in the queue", just crickets. I will never buy from them again. Gave two stars because the return actually process worked well.

First time ordering and after over a week I'm informed my pkg which was only clothes was damaged and couldn't be delivered. I chatted with csr and was informed the seller said it was best not to reship. What could be so bad to clothes to where they could not be shipped again? I'll stick to posh mark where I've had excellent service since day one. Good luck folks

Stay clear of this company. Their customer service is horrible. They threw out a new Michael Kors bag of mine with no explanation other than "We cannot disclose this information". I have seen other similar stories about valuable bags. They also use incorrect descriptions on their clothes. I have received Items that were described as new, but were almost unwearable.

They offer a " up to 50% off coupon for new customers that sign up. I signed up …entered the code and barely got 5%. When I messaged them I just got a generic response without explaining anything. Wow.

I Ordered a goody Box and the items came and I picked a couple of things that I liked and so when I want to go return the items my mail people would not let me return them so I tried to get ahold of thread up and they would just not answer me for weeks I'm tried to get ahold of a real person because I'm talking to a bot the whole time And they would just end conversation so I could never get ahold of an actual person and so eventually I was charged $200 for things that I was trying to return because I couldn't get a real person to talk to and when I did finally get ahold of them they still just said no too late and ended the conversation. Never using this app again.

I am highly disappointed! I got my items today and the items smell bad and look nothing like the pictures. Its clear they try to make photos look good to sell the items but this is definitely being dishonest. I have never in my life been so disappointed in getting my products. I will never shop at this place again.

Overall, I really like ThredUp, but have been so frustrated with their shipping lately. I love how environmentally conscious they are and they have a huge selection. However, their shipping times are just flat out ridiculous. For purchases, expect at least two weeks for delivery (which does not include the time it takes ThredUo to process the order before shipping), and sometimes even longer than that. For returns, expect up to a month. Perhaps they should renegotiate their deal with FedEx because given how quickly other companies are able to process and ship out products, ThredUp falls way short.

Basically, shop at least a season in advance because that's about how long it takes to deliver a package to you.

**Screenshot is of a package that I purchased on August 17th. The expected delivery date still shows as Sept. 9th. It is now Sept. 14th and there are literally no updates on where the package is after almost a MONTH after purchasing. Completely ridiculous.

Do not use this online clothing store if you want anything delivered in less than 4-5 weeks. I ordered shoes from threadUP three weeks before a wedding thinking that they would be here on time - the wedding happened last week and I still don't have the shoes.

In the past I've had some good purchases and some not-so-great ones - I highly suggest zooming in on product photos to detect wear and tear. It looks like some people have had some terrible issues with smell and cleanliness though.

And I would never try to make money off of sending clothes to this site. Like many resell shops it looks like they will pay an extremely minimal amount for anything that you send them.

No place on their website to give a specific review on my purchase - probably lots of good things there but these beautiful trousers stink! Ill try washing them in strong soap!

I ordered what I thought was a goody box, only it turned out to be a garbage box. The items inside were OLD, covered in dirt and dog hair. A pair of pants had noticeable wear and pilling. I didn't like any of it, so I returned the box. It sat at the warehouse 2 weeks for processing, and when they finally cleared it - they charged me for the MOST EXPENSIVE item saying I kept it.
I reached out on chat and they only offered me a refund after I told them I was disputing with my credit card company. They claim 'Our warehouse teams sometimes make mistakes when processing returns.'
I think it's because someone called them out them in their shady business practices and they hoped they wouldn't get caught.
Avoid them at all costs!

The seasons will have changed several times and your kindergartner will be headed for college by the time you receive your order. Still haven't received my order. Shop other online consignment shops... but DO NOT purchase from Thred-Up. Cannot rate their customer service because There Is None!