thredUPReviews 6,181

I ordered items nine days ago. They have still not shipped. After going back-and-forth with a customer service rep who is disinclined to tell me what to expect, she finally explained I would probably not get my items until 3 to 4 weeks after I ordered them. They have a new bundling shipping model which takes time because it moves things from warehouse to warehouse before ship to the customer. I ordered something and it still has not shipped nine days later. I will likely receive a shipping email in the next seven days. After I receive that email it can take up to 12 days. I have been a customer for years and years. I stopped using them for a while because shipping was so slow and hoped that it would be better. It is, in fact worse. They used to be a stand out because they were the only online consignment and they had a very good filter system for shopping. Now they have competitors who have the same attributes, but ship much faster. No reason to stay with Thredup.

I have had pretty good experiences until recently. The measurements have all but disappeared I am guessing because they were often not very accurate so now they just don't give them to you. It's a win win for Thred up but now for me.
I have found out that some things are not available to everyone only the ones they have selected. I tried to look at some jeans under my acct and the brand was not available. I looked at the name brand under my daughter's acct and lo and behold there were tons of that brand of jeans. Shame on you Thred up for deciding for me what I can and can not buy!
Not everyone gets the same price? What? Same as above prices are different on the ads than they are under my acct. Shame on you Thred up for not offering me the same discount. Oh and yes I am 100% sure it was the same thing because there was only one like it. Not a popular brand. GRRR I am not sure I will continue to be a customer.

I have sold many items on second hand sites so I thought I'd give this a try thinking it would be a bit more high end. WRONG! Sadly, I had saved all of my higher priced items: Michael Kors, Coach, etc. sent them to Thread Up in March, heard nothing until July when I received an email stating that my item has sold and paymeny was $2.38. They listed prices on all of my items VERY low. Then when sold, they apparently can take ANY % they so choose leaving the seller with a payout (mine anyway) from 22%-12%. NO NOT USE THIS COMPANY! There are WAY better companies out there. Poshmark, Tradsey, etc. So sad to see these items go not they will not give them back to me.

I never write reviews and believe this is my first in 50 years. First, I love ThredUp and hunting for bargains! I have used this service for years and spent way too much over the years! The issue is there is no way to talk to anyone live as seems they do not have a Call Center. The only way to communicate is through Twitter as used to be able to chat on their website. The other major issue is their change in shipping as one order can take up to 2 weeks with absolutely no way to expediate. There is a new change as they ship from multiple warehouses and consolidate and then ship your package which adds many days/weeks. This is a new policy and have reached out to them many times over Tweeter (unbelievable) and have been told there is no way to expediate. I am certain this new shipping and consolidating decreases their cost however the delay is not good. I have (2) orders I would like to receive by this Friday/Sat at the latest and no way to do this. Needs major improvement and look at customer salinification.

I bought a $69 Kate Spade. It was listed in good condition. It literally had dried up milk and/or vomit in it. Seriously disappointed.

It's been almost two years and my account never showed they received my stuffed full bag off what turned into "donations". They acted like it never existed which is horrible because I tracked that it was delivered to them. I placed new Nordstrom clothes in that were never worn VERY EXPENSIVE brands and I never saw a single penny for them. They scammed me and I have a very hard time getting over it. I needed money for maternity clothes at the time and they royally screwed me over. I even asked for the option to pay to return them to me and didn't even get that option. Here's what's really weird…I found my exact bunch of clothes for sale on there. I KNOW they for a FACT stole from me. There really needs to be a class action lawsuit against this company. They're running it illegally for sure.

Skimpy descriptions sometime don't even guess at fabric type; coats don't include if they are lined and with what; shoes photos don't include whether there is wear on soles. These issues made me not want to risk paying blindly for an item, then having to pay for returning it. Didn't buy anything.

Repeatedly had to contact to get $. They were going to send ecard for a fitness Co. Disregarding when I signed up w/ Vera Bradley. I was to receive VB credit. Sent over 10lbs of brand name clothing. I took tags off some items prior to sending. Received $8 for everything. Not worth the time and energy to contact then to get $. Will continue to donate to Salvation Army.

I send a package to sell my clothes, which they got it on 7/16/2021. Untill this day, I only know they got the bag, but anything else at all.

I absolutely love the items I've found. BUT... they need to have a more dependable shipping method. I ordered a dress for an event (2wks!) in advance and they still missed the mark on me receiving it on time.

I have been having problems with them. Placed one order in may and a few in Feb or before during this year. More often that not, my big orders have issues from arriving damaged and with missing items. The box is usually broken up and if FedEx is nice enough, they put extra tape on it when it seems damaged but if not, it shows up at your door looking like it went through a tornado along the way. While I understand items missing can be human error, I feel that it happens along the way with the condition the box arrived in. Today thredup has told me they will investigate my "claimed" missing 3 items since I already had items missing this year. Maybe you should learn from your mistakes so customers can actually receive their items. I even sent them photos as proof every time.

Do not use this online clothing store if you want anything delivered less then 4 weeks. Poor customer service where they completely lie to your face that their behind and lie about the process should take 3 to 5 business days even though your package has been in transit for 3 weeks already!

I have had several successful dealings with this company, but the last few - not so much. The latest being I sent in a Burberry Jacket, A Burberry Hoodie and a Calvin Klien coat. None were accepted due to wear. I wore the Burberry items for a total of two weeks on a cruise and had never worn the Calvin Klien. Just a heads up.

Purchased a bunch of clothing end of July and returned them to find the clothes we're in poor condition and smelled like cigarette smoke. Returned the items for my money back even though they deducted $10 for whatever reason. Anyways returned the items almost two weeks ago and STILL haven't gotten my money back it's impossible to get in touch with anyone no phone number no one available on live chat and no one answers emails. Scam company I'll never purchase from them again

First of all my order took a full two weeks to receive. I asked what was going on after it had been over one week and it still hadn't shipped yet and they gave me some nonsense answer about it being good for the environment. This is their go-to response when they're doing a bad job. I've learned this from previous issues I've had with them. I should say that a few years ago I used to order everything from this company, and I loved them, but in the last 4 years I've made 3 orders, because I keep forgetting how bad they are after a year or so, and then I make an order and remember why I said I would never use this garbage company again.
Anyway, so two weeks pass, I finally get my purchase, and when I open the box everything is different from the description and pictures on the website. I ordered 6 pairs of high waist, straight leg jeans. I examined the pictures, I read the measurements, I wanted to be sure I didn't get anything uncomfortable like low rise jeggings. Well, guess what... I got 6 pairs of low rise jeggings instead of what I so meticulously ordered. Every single item was different from the description.
I have no idea what they're doing over there with descriptions. In the past I ordered shirts that they claimed were in "like new" condition and the pictures looked perfect. What I received were shirts with huge bleach stains, black tarry stains, holes... They definitely aren't using pictures of the actual product you're buying. Is this fraud? It feels like fraud. Anyway, I hope to prevent other people from making the same mistake I did.

I have been trying to get a return label since the day the item was delivered! I immediately contacted Thredup and advised them that I needed a return label... No response! Time is ticking and I need this item returned by Aug 6th. I feel like they are doing this on purpose so that I can't return it.

This company is a joke. I sent them my clothing and it not only did it take them 4 months to go through it and decide what they wanted to sell and what they wanted to send back but then they had no record of the items they kept and only sold one dress (that was 80 dollars, never worn and in perfect condition) and they sold it for &5.00. Have no record of the other 9 items they kept and no one will contact me to discuss. I might as well have thrown away the clothes. These were name brand high quality clothing. Sell your items at a yard sale or give to a thrift shop. This company is a rip off.

I did not have a great experience shopping here. The site photos were not accurate and I received jeans that were a different cut from the pics. However, I managed to FINALLY get a refund after returning them, which I do appreciate. But customer service wasn't super responsive and I had to really try to get my full refund. It wasn't quick and easy.