thredUPReviews 6,181

How exactly does it make sense that I sent in NEW clothes, all on the sell list and only FOUR items (out of an over stuffed bag) were accepted, the rest we declined for "Flaws"... um no. I checked all those clothes over at least three times before sending them in. But they were "flawed" and they "couldn't" sell them. Funny because my clothes were in NEW condition (literally took a few items out of a plastic bag they were shipped in and put them straight into my sell kit). But yet they sell clothes with flaws! Someone that works there is probably walking around with my clothing- and I get a whole $4. Then I had to wait 2 weeks for it... why? So they can get EVERY penny possible from me by accumulating interest for two weeks on the money they owe me? I wouldn't be shocked if this company received sell kits back full of rotting food as a nice "F*** you" from all the dissatisfied customers they rip off. KARMA.

I find that they accept a lot of old clothes. Which means many options are not currently in style. Also the quality can be suspect. Especially for popular brands like j crew or similar "upper end" mass market. I probably keep about 50% of what I order so there are some good finds. Wish shipping was always free. I also wish they provided much more detailed descriptions of the clothes. And the pictures aren't that great. Clothes need to be steamed beforehand and I can never tell the difference between black and navy in the photos. It would be good to specifically say the color. I would love to be able to search by pant inseam for example. Also they never list dress length which is not helpful when looking for work clothes.
As far as selling, I get most of my stuff accepted and never expect much money so I'm never that disappointed.

I've gotten a few good deals on this site but won't be using it anymore after trying out their selling service. I understand they have high quality standards, but it seems to me that they should either lower the price of return assurance to a reasonable amount or provide return assurance for free. They accepted 10% of the items I sent. That means they'll get a pretty hefty charitable deduction as I assume they donate the unusable clothing. Definitely won't use again

I have used Thred up several times to sell my clothes. This is my last time. I find them terribly inconsistent with what they take and the prices they offer for the pay out. In fact the last few times it was worse. I was completely baffled when they didn't take brand new, with tags, on trend, items - from their requested labels. But did take used Target items. I will not be using them again. The hassle of going to my local Consignment is worth the increase in items they will take and will pay out is way more.

Do not send your clothes to this company! I sent a full bag of nice clothes, including two "new with tags" dresses from a local boutique with price tags over $120 each. Over a month later, they paid me $3.50 for the bag. The few items they accepted, they were selling for way more than they were worth, as they seemed to choose the cheapest clothes in the bag. I would have preferred to give them away to someone who is not profiting off of them!

I have been using ThredUp for a year now and have found some really great finds! It is a little over priced for consignment shopping, but the upside is that the quality of the items you purchase is pretty much guaranteed.

If all you have to do is purchase an item, you are golden.

But on the chance that you need to return an item, well this is where the issues arise.

1. They are not available by phone, only by email. If you have a question for them, sit back grab a cup of coffee and wait a few days. The last time I had a question I had to wait 5 days for a response! That is unacceptable. If my cell phone provider or if Amazon took that long to respond, I simply wouldn't patronize them anymore. This tells me that either a) they simply don't give an eff and/or b) they need to hire more staff.

2. They only allow 2 weeks to return an item, and they must have received it two weeks from the day it was delivered... so you really only have about a week to make returns. Make up your mind and make it up quick.

3. Some of the items on the website are marked as "Final Sale". With only a mere 2 pictures for each item, some at unflattering angles, its usually not enough information for me to decide whether to purchase a Final Sale item or not.

Overall, I like the clothing items offer, but I think they need some serious improvements to their business model before they gain me back as a customer.

Cam

I totally agree that this is the biggest rip off ever. My clothes had the tags on them still yet almost everything said "minor imperfections". This was House of Black and White, Cold water Creek, etc... brand new with tags yet they sold this stuff for virtually nothing and gave me literally a few dollars for what was for sure at least $1,000 worth of clothes. I got $37. Never Ever Again! I gave one star because they do get the bag to you fast but now I know why.

In terms of selling, in response to the hundreds of comments and after the results of my last bag, where once again, they accepted all of the cheap stuff and didn't take the better items - I did the numbers. If an item sells for $30 or more they have to pay you 40% upfront. If you go to the info when you order your bag, if you don't pay to have your rejected items returned, they state that they will "recycle them responsibly". If you read on, one way they do this is by selling them to a 3rd party. So rather than give you 40% upfront for an item of clothing that may not sell, they sell it for less money to a 3rd party and in the long run make out better. No risk and they are getting sure money for your better things.