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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I LVE ThredUP! I have 3 year old twin girls... great deals, fast shipping and prompt customer service. Website is easy to navigate and I love the ability to refine searches, i. E size, color, style. Item descriptions are very helpful, from new with tags to describing minimal flaws... You know exactly what you are getting... I have gotten several friends hooked as well. Try it, you'll love it too!
Sometimes i am disappointed in the number of clothing that they SAY that they are NOT accepting (some name brand; not things
That are on their do not accept list). No i don't want to pay to have them sent back,. But part of me wonders if they still sell it and i just don't get credit for it...
I have only ordered not sold from thedup, but I have been extremely happy with everything I have ordered! I have had to return one pair of jeans and that was very easy to do, I just used the money from the return to buy something else. I think the worst thing I have to say is, after I order I can hardly wait for the merchandise get to my house! When the box gets to your house and you open it up, it defiantly reminds me of my stitch fix box! The items are all wrapped up in pretty paper with a nice sticker. I have told others about thredup I am not sure if they have ordered but I do know when I want something, I will check thredup first before looking else where.
I send in brand new name cloth a lot of them max i got was 28 box... and they were not even open from the bag. We moved and my stuff was in storage and my kids got big so i had to sell them each jacket or pants cost me over 35 getting 28 box for over 20 item is so on fair if i asked them to send them back i have to pay 12.99. Keep getting the email my item got sold good job but so want i do not get money when they money so i do not recommend it... i have no other options. Second hand store only buy up to size 10... for over 3000 new kids item only got 200 max and getting money though pay pal still loose more money... so unfair..
I have made a few purchases with ThredUp and have not had any problems. I have recently sent in my first bag to sell (which takes them a long time to process) and my first return (which also seems to take awhile). Everything I have purchased though has been top notch! I LOVE that they now sell kids clothes. Now if they expand to men's clothes I may never shop at an actual store again!
My experience with ThredUP has been very positive. I have bought numerous items at great prices for both myself and both my daughters. It has been easy and the quality items we have received we have even received many compliments on. I have recommended this site to many of my colleagues and family members too!
They pay so little and they make 300% reselling my stuff. They charged me for shipping too. I like to buy from them but to sell STAY AWAY!
The selection and customer service are both awesome. I have had only a few problems and they were resolved quickly. The only thing (which has kept me from ordering several times) is the high free shipping threshold. Since there is so much of a risk with these things not fitting right not looking right etc, I want to be able to recoup my losses, so if I return something I have a little bit of buyers remorse. I am more likely to buy (and likely keep) if there is free shipping because I'm like "what the heck I'll just return it if I don't like it". Which doesn't usually happen if I haven't paid for shipping.
I love the ease of a bag being sent to me postage already paid, but the amount you receive for the clothes you send in is close to nothing. Some things only give you $. 97 or $1.50 for name brand. It's even lower than a yardsale return for some things.
I absolutely LOVE this site! Great finds with FREE shipping and FREE returns if you opt for credit... which I always use! :)
I have bought several things from this company. I was generally very happy with them so I decided to send designer items is substantially the same condition that I have bought from them. Despite sending in approximately 30 items including two pairs of shoes in the original boxes (size 8) and never been worn, only three items were accepted. They paid 3 dollars for the near new (worn once) designer blazer, and another 3 dollars for two designer skirts. The return fee (if you want your rejected things back) is higher than it should be and the same regardless of the amount you sent. Buy but don't sell.
I will never send a bag to ThredUp again... they do not fairly compensate. I will however purchase items if they don't go out of business for not fairly compensating! I purchase big ticket items that I would never pay full price for and have been happy with those items; Tods handbag, Ugg Gloves... etc.
Prior to the recent change in compensation I thought their payout system was fair... but since the change it's not even close to what I believe would be fair.
I sent in TWO bags of nice clothing and shoes but have NOT HEARD BACK FROM thredUP YET. What is the story?
I have made $18.00 so far and the clothes that don't make money are donated to people in need.
A fun place to shop and find great deal; s. I would like to see better descriptions and clothes on models to get a better idea of fit.
So easy to get your polka dot bag, pack it and send it off. Really nice and easy! Love it!
I think you get a decent value when purchasing items. But the value just isn't there when you are selling items to them. I was really disappointed with my last selling experience. Probably won't sell to them again.
I wish I would have found this sooner! I have 3 daughters plus myself and we all love designer clothing, but not the designer prices. So thredup has been a lifesaver, or should I say a wallet saver. I can get all the top brands at a fraction of the cost and it looks brand new. I rarely shop anywhere else!
I live in a small town with very limited shopping, and I am delighted to have found ThredUp. I think the price is reasonable for the quality of the merchandise, and I have ordered several times and will continue to do so :))
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members