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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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California
1 review
21 helpful votes
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RIP OFF RIP OFF
October 31, 2015

SENT 2 BAGS FULL OF CLOTHES / NEW CLOTHES... THEY PAID ME $ 0,26 FOR THE CLOTHES. TOTAL 6 DLS... SENT BRAND NEW SHIRTS WITH TAGS... LOST MORE THAN 10O DLS WITH THEM... BE AWARE W/ THIS COMPANY... FRAUD...

Date of experience: October 31, 2015
Maryland
1 review
13 helpful votes
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Thredup
October 31, 2015

I was initially very excited to purchase items from Thredup. I then sold brand new items to them and was given a profit of $8.70 for a bag of brand name new expensive items. Do not waste your time and money selling to them.

Date of experience: October 31, 2015
Washington
1 review
13 helpful votes
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FedUp with thredUP
October 31, 2015

I've never purchased from thredUP but received an email stating 40% off my first order. So I found a purse, proceeded to check out and entered the discount code. A message popped up stating someone else had already used the code. Nice. Clearly this outfit isn't in it for the long term. Future emails will be taking the fast track to the junk file.

Date of experience: October 30, 2015
Rhode Island
1 review
12 helpful votes
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Rip off!
October 30, 2015

I sent a huge bag of brand new, brand named items to this company. Before sending in 5or 6 pairs of jeans I checked the website and saw that identical pairs were selling for $15. Each. The company only credited me $3.25 for my whole bag! Sell your clothes on ebay or bring them to a consignment shop.

Date of experience: October 30, 2015
Virginia
1 review
1 helpful vote
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Great experience! LOVE!
October 30, 2015

I've ordered from them twice this month. Everything came fast and boxed up so pretty. Clothes were exactly as advertised and looked like new. For those complaining about consigning with them, you people do realize they are in business for a profit? You're not going to get a lot for your stuff because they sell cheap and still need to make something off of what they post. Greedy consumers.

Date of experience: October 30, 2015
Virginia
2 reviews
7 helpful votes
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Not like it used to be
October 30, 2015

Recently things have changed. I used to send in bags of clothes and have the money it sold for available in my account which would keep growing everytime an item sold. Now it takes a long time for my bags to be processed and I get emails saying an it has sold for a certain amount but when I check my account balance the only money it shows I have is the cost of that particular item. The amount is not growing even though other items are selling and when I try to contact customer service they say the money will only be available when my entire bags sells but does say when or how much

Date of experience: October 30, 2015
Maryland
1 review
1 helpful vote
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We're both a little hard to fit and have strong preferences in clothing, so we love being able to go online and get things that are perfect for us without endless hours of searching, trying on, finding something great and then not seeing it in the right size, or getting sticker shock. Several times a year, we get his seasonal wardrobe--he's 8, but just 4 feet tall and 45 lbs. I know the brands and styles that will fit him, and he can pick and choose among items I've put in the cart from the comfort of the couch. And I've packed for vacations or business trips in different climates from the women's section easily, because getting great quality clothing from all over the country means I don't have to be limited to Seattle's current styles and what's in stores for the weather. This might be true of all online apparel shopping, but with ThredUp I can get four or five great pieces for what I'd spend on one elsewhere. Better cost than Amazon, better quality than eBay, and fantastic reliable service. ♡♡♡

Date of experience: October 30, 2015
Georgia
1 review
0 helpful votes
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I am so glad I found Thred up, it has been such a blessing to me, I am a busy mom with a tight budget ( hav 5 kids) Thred up has allowed me to find great clothes at a great price I lov it! And I also sell to them as well so I keep money in my account for when I need something such a awesome find!

Date of experience: October 30, 2015
Wisconsin
1 review
4 helpful votes
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Disappointed!
October 30, 2015

Two of the items I ordered were not the sizes listed. The pants are too short by 2 inches and the jacket is a small, as listed, the problem is it's a men's small not a woman's small. Extremely disappointed! I will never order from this company again.

Date of experience: October 29, 2015
Oklahoma
1 review
10 helpful votes
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What a joke, four items Ann Taylor, Banana Republic and Gap only paid 4.75! The rest of a hug bag was apparently not acceptable. Stick to consignment stores, this is a scam!

Date of experience: October 29, 2015
New York
2 reviews
17 helpful votes
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Horrible! $11 payout for a bag of Prada, Miu Miu and Theory! Only worn once! Some employee is probably wearing my expensive clothing! I asked my local consignment shop what they would have paid me based on the photos I took of my items and they said $200-$300!

Date of experience: October 29, 2015
Florida
2 reviews
2 helpful votes
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My Grand daughter Loves!
October 29, 2015

I love buying baby clothes from Thredup. Always in very nice condition and perfect price for me to buy my grand daughter a new wardrobe every few months without breaking the bank.

Date of experience: October 29, 2015
California
1 review
0 helpful votes
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For years I've been looking for a place to consign my clothing and this online store has more than met my needs. In addition to getting some quick cash for my items, I've been able to use my website credits to purchase items needed for the current season. Surprisingly I have received excellent quality garments at a very reasonable price that more than surpassed my expectations due to ThredUp's quality standards. I recommend this to all my family and friends as well as patients at work.

Date of experience: October 29, 2015
Tennessee
1 review
12 helpful votes
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I have been shopping with Thredup for a couple of years, and I decided to try a clean out bag. After waiting for nearly two months for them to "process" the bag (which was huge and full), I received an email saying I had earned $21.90. Half of the things in the bag were designer brands and new with tags. One of the items was an $80.00 dress, new with tags, and never worn. I contacted thier customer service department and received no reply. Don't waste your time trying to sell with them. It's a major scam.

Date of experience: October 29, 2015
Connecticut
1 review
1 helpful vote
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Love it!
October 29, 2015

Being a mom, I've been changing clothing sizes all over the place the last couple of years. ThredUp has really helped me keep up to date with my wardrobe. I'm able to trade in the clothes that don't fit anymore and purchase new clothes for myself or my kids. Ordering a cleanout bag is simple and easy, and I just put it right in the mail with no hassle. While the payout isn't great, it's more money than I would have gotten by leaving the clothes that I don't wear in my closet. Plus if something doesn't fit, the free returns are super easy. It's also great for my kid's clothes. I got my daughter's Halloween costume on ThredUp this year for under $10! I also love that they added a new East Coast shipping facility. My orders have been coming much faster lately.

Date of experience: October 29, 2015
New York
1 review
4 helpful votes
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Disenchanted.
October 29, 2015

I suppose thredUP can afford to be picky about what items they accept for resale, since they seem to have quite a large selection. However, I've been turned off to using this site after attempting to sell with them... The estimated payouts are almost laughable.

Date of experience: October 28, 2015
Virginia
1 review
12 helpful votes
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I sent in a large bag of clothes and only recived $1.90 for 2 shirts that sold on the site. $1.90 for TWO SHIRTS! It was a total waste of my time. I could of got more if I sold it at a consignment store down the street.

Date of experience: October 28, 2015
Texas
1 review
2 helpful votes
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Great for buying!
October 29, 2015

I've never sold anything through thredUP, so I don't know how that goes.
I have bought from them a few times, and the transactions have mostly gone smoothly. Last time I purchased some tops for work, and they refunded me for one of them, with the explanation "It wasn't up to their standards". Ok, but I kinda wanna know what's actually wrong with the top, as I might be able to fix it. Their shipping is cheap, but suuuuper slow. The prices are great though!

Date of experience: October 28, 2015
Colorado
1 review
3 helpful votes
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The time it takes to process the bags is very long, I had a bag that took over a month once it arrived before it was processed. I think I will still to taking my items to local cosignment and I will buy a few things from the site.

Date of experience: October 28, 2015
Virginia
1 review
10 helpful votes
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I bought few items and I was very surprised with the quality. So I decided to send few handbags in mint condition to sell. The first problem was that they do not inform you on how much you are going to make - not even an estimate. So you are pretty much on the dark. They "eat" 40% of the selling price which I found absurd. One of my items is marked as RESERVED since forever - it's been a month. So I am not sure what's up with that. I would rather have sold on eBay.

Date of experience: October 28, 2015

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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