thredUPReviews 6,181

Out of 16 items they accepted only 5. They said that the other 11 were "unclean or stained." That is absolutely untrue. I've consigned for years, know how it works, and wouldn't bother sending unclean or stained clothes over. I didn't buy the return box in case items weren't taken because they were all in excellent condition (J. Crew, Madewell, French Connection) so now they're just gone. They'll take pictures for you of the clothes they reject so you can "see" what they're referring to but it's a lie. Not one of the pictures demonstrated anything less than excellent condition. CONSIGN SOMEWHERE ELSE, THIS COMPANY IS A JOKE.

I got referred from a friend. Bought a few things and was happen UNTIL I decided to sell some of my things. It was an absolutely horrible experience. I sent them a totally full bag, I remember this because the girl at the fed ex counter was helping me get it closed. They returned a a bag about a quarter filled so I was excited that they accepted so many of my things. However, when I pulled up my three up account, I saw they accepted only 3 smaller things! I paid EXTRA for have the things they would not accept returned to me and they were NOT there one being a $350 pair of Frye cowboy boots! I have attempted to contact them 4 times with this issue and have totally been ignored. It's been about 1.5 months now. They are a total rip off! Take the extra money you pay for the so called 'return insurance" then take your good items and sell them hoping you won't recognize this? Then of course horrible customer service not even addressing the screw up. Never again for me beware!

I have sold one time and I have to agree with the other reviewers on that... not worth it... I could make more money selling on my own.
I have bought many things but I am worried the quality is going to go down because no one wants to sell to them... I have not found as many things that I like like I did in the beginning which tells me people are catching on to no sell their stuff :( bummer for us who like to buy. Thred up... You need to pay out to keep people interested in buying stuff!

I sent in a full bag with about 60 items - all brand names, near excellent condition. They accepted 12 pieces & I got $28.16. I now have the option to "cash out" - which means they send the money to my PayPal account and have to pay the fees there; or I can use it as a credit towards clothes off the site. I've always had garage sales to sell my old clothes, and consignment stores for my really nice stuff and have always earned $150 +. I'm extremely disappointed.

Not to mention, I sent my bag in September, and it is now November 6th and I just got my cashout balance. I know I sent in a lot of clothes, but that's too long.

NOW for my buying experience from ThredUP. I purchased a dress, and it stated that it was in excellent condition. When I received the dress, the strap was completely off. This was an easy fix - but how annoying when I'm expecting the condition that was listed - and don't try to bull$#*! me that it happened during shipping. There's not a mouse in the box!

Do your research, there are better ways to sell your old clothes.

What a rip off! Sent in a bag with a brand new $450 jacket, 10 articles of brand name clothing and received an upfront payout of $17.58. They put my jacket up for sale and I was told I would get 40.00 for it! I still have not received my money and it's been a month and a half now. Customer service doesn't call you back until days later and it's a big waste of time anyway. Give your clothes to charity. At least you'll know they are going to a good cause. Pretty sure reading the reviews below Thredup won't be for long

I have done a fair amount of selling and buying from ThredUp. My experience is DO NOT sell anything you care about or consider valuable. You will not get much for the things you put in the bag even if they are brand new/designer/great condition. I have bought many things that I am happy with. Usually if I need to make a return or deal with customer service the experience is pleasant. There's something addictive about cleaning out my closet, filling the bag, and using the credit to buy more things on their website!

I have been selling/buying from thredUp since it's beta times, and I have been really happy with my transactions. Although, as people have said, sometimes your pieces aren't valued for as much as you'd hope, it really depends on what they are looking for at that moment. If an item has a good label, if it isn't currently in fashionable, it won't carry a high price tag for you.

That being said, I have an great luck with both selling and buying. Some items have brought in better return than others, but I love that I can upcycle my clothing, and get discards from others that are exactly what I was looking for. I like to online shop as a general rule, so the ease of this whole process is bliss. I have sent loads of bags and spent hundreds of dollars that I have earned and gotten great pieces, both statement and basic pieces, for myself and my daughter. The children's designer stuff have the best deals for sure.

I will continue to use them and recommend to others! Now if only they would start accepting men's clothing...!

It is really a scam I sent 3 bags full of nice clothing all branded and in good condition they accepted only 15 pieces and gave me something like $26, I was still happy but there are some iteams which really worth more like one of my daughters ROTHCHILD's long pink jacket with fur on neck. Paid $200 for it was in good condition they didn't accept it so thrown away or god knows what they do I am sure they sell further unaccepted lot to different vendors. After that I decided never do business with them.
If you buy from them it feels that you pay store price for used cloths on top of that shipping kills you. My advise to everyone don't shop there.

This company is awful and dishonest. I sent in a huge bag full of accepted brands in perfect condition. Literally 100+ items. I waited over a month for them to process my bag, then they tell me that they've accepted 31 items, and gave me a total payout of $27.40. So an average of $0.88 per item. This may not sound bad, but let me tell you the majority of my items were Ralph Lauren. They resell Ralph Lauren shirts for $21+ on their site. They rip people off and buy high end items for $0.88, and then resell them for $21+. Unbelievable, and unfair. They give no explanation for why they didn't accept 50+ items.

So I write them an email expressing my displeasure, and how unfair I think this is. I ask for my items to be sent back to me. They say to me "sorry, but your items are already thrown away". And type out a list of the 50+ items that they didn't accept, with explanations next to them that are complete lies. They say there are "holes and tears" "staining and discoloration". Complete bull$#*!. I inspected my items extremely thoroughly, and everything was like new. Then they say "sorry your stuff has already been thrown away" and say that I should've signed up for this "seller insurance" that costs money, for them to have my items sent back to me if I don't like their price. I've never even heard of this insurance. How is that fair?!

Then, when I ask to speak to someone in higher management, I get no response.

I lost a TON of money to these people ripping me off. Please, please DO NOT send your items to these people! You will not get a fair price at all. Sell it on eBay.

I love that I can purchase my clothing from thred up especially since a portion will go to our daughter's school. It's also wonderful that I'm able to find clothes for her that we would also find at our favorite store(s) but here at a much lesser price.
The only issue I found was that I had some online coupons from retail me not snd I was trying to use only one but the code was said invalid. I also tried the other coupons with the same results.
Still love thredup and will continue to use it always. *******@gmail. Com

I did sent Ann Taylor formal white shirt, Ann Taylor and united color of Benetton tanks, Sport polo Ralph Lauren full sleeves tee and more branded clothes. After more than a month, I got a reply back that "Unfortunately, we were unable to accept any items from your bag".
Please you are going to waste your time by sending bag full of clothes on this website. It is better to donate the clothes than sending clothes on this website.

This site sucks, especially from the selling end (And I'm never impressed with their Womens clothes selection--maybe ok for kids clothes but the women's clothes are just dated and boring---now I know why--they pay their sellers pennies and randomly price items). All the work to dry clean the clothes, get them ready to sell, bag them up (I wrapped all clothes in tissue paper), etc. etc. Was so not worth it. I didn't read the description of the payout closely enough, so that's on me. BUT they accepted all my items and within 24 hours 5 out of 8 had sold, so I sent in good stuff!

BUT here is what they accepted (all items except three were listed on the website as in "excellent condition"--but the ones that weren't in "excellent condition" sold):
J Crew Jeans $26.99---I mean, throw me a bone--I'd say $40 would be fair
Lush Scarf $7.49 --fairly priced, in my opinion
Coach Leather Wristlet $31.99 (with tag) ---fairly priced, in my opinion
Ann Taylor Loft Pullover Sweater $15.99--eh, I'd go with $24
H&M Casual Dress $10.99--$16
Old Navy Heals $14.99
J Crew Factory Store Blazer $20.99--uh, $45
Kimchi Blue Silk Dress $21.99---fair enough
Zara Khakis--$17.49---$25

ANYHOW, my payout was $33.00. I mean I wasn't expecting a huge amount, but that's about $4 an item. $4!

My next round of clothes I was going to ship was a Lululemon coat I wore like twice, and a bunch of sweaters and Anthropologie coats I took to the dry cleaner to get cleaned before I sent them off. But forget it, if I'll only get $4.00. That won't even cover the dry cleaning bill.:(

If they paid their sellers a little better, maybe they'd have a better selection. There is no way this business is going to last.

Oh BTW, there's a Kate Spade "clutch" that is actual a pencil case I got for $40, and they listed it at $72.00.

So, after having my unaccepted orders sent back ($12.99), and my dry cleaning bill, I'm in the hole about $30.