thredUPReviews 6,181

Hard to limit how bad they are to a short area! I had clothes that I was not able to re-claim -despite the fact that I paid to have anything they were not able to sell /of value, mailed back to me - that they told me it was worth no value and was considered "fast fashion" and yet sold them anyways. I was told it first it was just a engineering error and then I was told that I would be able to fix this and then now they are just being sold. Basically, they lied to me and stole my clothes. Thankfully, I have screenshots of all of it to document it since they deleted some from my online kit. I will never use them again and do not recommend. I am sad to write this review since I loved the idea of them helping keep clothes from landfills; however honesty and integrity are two values of mine that they lack!

It's better just to give these clothes to goodwill instead of this company. You will only get Pennies for your items anyway and they keep most of your clothing without selling. They take a big chunk. Not worth it

I ordered 2 items from ThredUp. Both items were described as being NWT. The sweater I received was not NWT. What I ordered was described as being part linen. What I received had no linen in the fabric contents. The ThredUp website said the pants I ordered were black. The pants I received were blue. Even the attached tag described the pants as blue. Neither of the items I ordered was shipped to me correctly. Yet ThredUp still charged me $8.99 for return shipping. Why should I have to pay for ThredUp's mistakes? Needless to say, I will never be ordering from ThredUp again. Take some accountability for YOUR screw up's.

I had a discount code for my order, and it was applied and showed up. But then when I clicked to pay, the discount dissapeared and would not reapply. The customer service chat I was one was disconnected and then continued through email, but it would be nice if they had a call option for customer service.

I had recently sent in a few pieces to be sold with thred up. Some were bargain brand (forever 21) and many were purchased by me from the goodwill. I had also sent in many designer and higher tier dresses that I no longer fit. Only 4 of my bargain brand items were accepted and the rest were rejected. I had not elected to get items sent back to me as i hadn't expected my nicer, expensive pieces to be rejected. I will never use this site again. If you do want to sell with them, be sure to get your rejected items back. Money down the drain and i feel cheated.

THEY Have hidden a policy about returns in where you select your shipping label. If you choose to use the free print shipping label option, you cannot get a refund for your items. They will only give you a credit. That's right, it's tied to how you decide to ship your return. Pathetic.

I sent in a clean out kit with several items. When they finally processed my kit I see that there are only 3 items out of the box put on the site for sale. When I inquired about the rest of my items I was told that they were stained and then trashed. There is NO way that those items were stained. The most expensive item in the box was a practically brand new quilt lined, leather Harley Davidson jacket. I wore it only twice. That jacket was NOT stained in any way. I can guarantee you someone opened the box, decided they wanted the jacket and took it. This way if they claim it was "stained" they can say it was thrown away and they keep the item. I dont recommend this site to anyone. They aren't trustworthy.

I have purchase so much from Thredup and return some items on 06/01/2022 the refund was completed however I have not received the refund as of yet. I spoke to a rep via thredUp chat whom advised that the request was completed on 06/03/2022 and to allow more time. I called back within that time spoke with another rep whom advised the transaction was completed on 06/01/2022 but fail which made more sense to me because the art I used was compromised and shut down by my institution however that should not have stopped the return back to my account. Suffice to say I will not shopping with thredup any longer. And I hope to get my money back on the return.

They will not reply and have no way to call them! Scam company do not send them your clothes horrible company

They have too much coming in and they will just close out your packages after months of wait without putting anything on sale. I sent out lots of brand new items for kids and I was told they are out of style. My kids are toddlers so things were not older than 4 years. I think is unprofessional to say that they will put the effort to look into the packages when they clearly don't.
And I have been sending things for a while so I can certainly say that things were much different in the past when probably they did not have the same volume of items to process. They claim they do this for the planet when they clearly do not care at all about throwing away perfectly new pieces of clothing.
Very disappointing.

I received wrong item and got no answer. Do not order from this site.no customer service. They don. T seam to care...

I have used ThredUp for several years and had good experiences when they first got up and running. I feel they grew too large to handle the amount of clothes coming in and their customer service definitely got worse. The last box I sent in included a Burberry coat. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry coat was not included and no where to be found. It was a challenge trying to get a response from ThredUp and when I finally did they didn't care in the least that my coat had disappeared. I have no recourse and am kicking myself for not taking a photograph of the coat packed in the box. They kept asking for proof that I'd included it so then it became my word against theirs unfortunately. I have no reason to concoct such a story nor do I have the time. I included it and someone that unpacked the box on their end must have decided to keep it or somehow lost it. My reason for writing this review is to remind others to photograph EVERYTHING that you send to ThredUp. It may come in handy should your items go "missing".

Horrible "company" - they send the wrong item and there is no one to help sort it out. Now I am stuck with a hideous top I never ordered unless I want to pay to ship it back. Buyer beware and do not shop at this mis-managed place.

Do not sell with ThredUP. I sent in 4 large boxes of clothes. A number of the items were high end designer and they weren't listed correctly. For eg: Dolce & Gabbana top was listed as generic and priced as generic. Armani blouse was listed as a dress.
Many items weren't sized properly and one Lilly Pulitzer top sold but I didn't get any money for it and they refuse to tell me why.
Customer service is atrocious.

They sent the wrong items, asked me to send them back while my actual package is late (2 weeks to be delivered). For a desiger purse that was described "excellent", there where multiple scratches from wear. There were many of the same items listed with different conditions and prices accordingly, which is normal for ThredUp. I purposefully purchased an "excellent" item thinking that I get what I paid for (again, these are all second hand clothings and bags). The purse i got originally listed $120+, i bought it with $107 by a discount, still more expensive than similar ones costing $59.99 after discount with lesser quality. The purse I got even have white fuzzies instead, looks like mold or lint, very much unkempt. When I asked for a partial discount or refund (since I'm already tired of printing, taping, dropping off all these wrong items), they said they can only give me upto 35% discount, which still cost more than the cheaper of its kind. The only way I could have all my money back for this particular purse dispite all the hassle of the past month, especially the past 2 weeks of this order, is to return it. The representative talked as if I was lucky for them to even consider refunding at all since the warehouse is already paid the return fee. That $8.99 cost is nothing to them, considering I have to still print it (cost me money as well), wasting another hour back and forth to drop off another package that was wrongly described. This is not the first time!
Sometimes, items are listed as "FINAL SALE" which seems intimidating to refund. Seriously these are all items someone was going to donate or throw away anyway! Why would ThredUp make it such a huge hassle for customers? When their message is to save greenhouse gas by using second hand, all these sending packages back and forth is a huge waste of their and My personal time and added pollution. All of these can be solved by: 1) Listing the correct descriptions 2) Sending the correct item according to the description 3) Treat their customers with respect (seriously, never seen any store bargains with their customer how much they want to actually give back). I hate to feel like I'm begging for a refund, but I rightfully going to claim it since they keep sending me the wrong things for the wrong descriptions.
Reconsider "saving the environment" with this app. It's just wasting your time while being one of the few or only options of buying second hand clothes for some.
Pics of compassion of prices and descriptions between the excellent item I initially bought and another exact model with lower quality included.

Four different times I bought jeans that were labeled as bootcut and when they arrived they were skinny jeans or straight legs. This is not my error and they should have refunded me instead of giving me a credit.
One time they said that they lost the pair of jeans that I ordered so they just sent me another pair that was nothing like what I ordered. Again they did not refund me they had to give me a credit. I am trying to use up this credit so I bought these pair of jeans and
I tried on jeans. I could not see or smell a problem. I put in WHITE tub in warm water to see if blue would bleed before washing. See pics. Disgusting brown gray filth coming off jeans.
Nearly vomited. Took immediate shower.

I sent them a huge clean out bag all new items with tags attached included Gucci and Armani. I had checked to have my items returned to me and sent an additional email to that effect and they went ahead and donated half my bag they didn't select to sell which was thousands of dollars in new designer items. I feel sick.

The clothes itself were fine. Nothing amazing. I ordered 4 items and returned 3 out of the 4. Shoes were supposed to be size 4, but they are literally size 7. The dress was shrunken and the pants were really ugly. I paid $100 CAD and for returning these 3 items? I'm getting $35-40 back because I have to pay $9 for shipping. GREAT! Just wasted $60 bucks. It should be free-return shipping for at least 14 days as with any other online store, as you need to TRY IT ON and see it for yourself. This place is generating millions-- yet they can't keep up with the same policies as literally every other fashion site? I waited 2 and a half weeks for my package to get here, and when I tried them on, I instantly knew I had to return them as they were not as I imagined. But, of course, I had to wait ANOTHER week for my package to be "eligible for return". Once I tried processing my return, I needed help with customer service, and for A SIMPLE QUESTION (which I could not find on their FAQ), took them at least 4 hours to get back to me on chat. Plus, navigating their crappy customer service bot is infuriating. I have bought stuff from SHEIN and Aliexpress with better customer service and return policies-- and that is saying A LOT. I guess all the people who recommend this site really find the needle in the haystack for them to endorse this store, because the crap I bought? No way was it worth nearly what I paid for. Lesson learned. I advise you, coming from a generally laid-back online shopper, to NEVER SPEND A SINGLE PENNY on ThredUp.

I recently received my order from ThredUp. This was my first time ordering from ThredUp and unfortunately, it will be my last. I am very disappointed with my order. I'm aware that these are pre-owned, thrifted items but I didn't realize that that meant the clothing items that I purchased would have multiple, obvious flaws. I ordered four sweatshirts. Three out of the four were damaged in some way. One had a stain on the front, another one was missing the hood drawstring, and the other one had a very noticeable hole/tear on the back. These issues were not shown nor stated in the listings. ThredUp states on their website that "Anything with excessive signs of wear doesn't even make it to our site", but that was not truthful of the items that I received. I do not know if all of their clothing is washed before being shipped out but some of the clothes that I received had an unpleasant, musty smell to them. Their return policy is a joke; you have to pay for return shipping and a restocking free. Due to all of these factors, I will not be purchasing from ThedUp again. Stick to shopping at local thrift shops or garage sales in your area.

I've sent in bags several times- and always with high-quality clothing that has some value. I have never once received a confirmation email that my goods were received, reviewed, or sold. When I've checked the site I see they have in fact sold my items, and that I should have received a dollar amount/credit, yet only once in 5 years have I found this on my account. The system they use, of eagerly taking bags of clothing and then mysteriously never notifying customers that 1. They ever received the bag 2. That they sold it and for how much, and 3. What that sale translates into (dollars, credits?) seems unethical. As a public company I'm confused how they get away with this model.