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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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The ordering process was easy. The clothing itself was awful. And the return policy is less than satisfactory. You have to pay to ship it back yourself, or they will pay for shipping if you accept a store credit.
So, my main complaint with MANY websites is that the filtering options are... lackluster? Not very good? Hardly worth filtering? But I LOVE thredUP's filters - it makes it very easy to minimize the vast amounts of clothing/shoes/handbag options available. Good job developers!
I have had an overall good experience. My only issue is the sizing measurements being so vague, which resulted in having to make returns (which is fine unless it is for a gift that you may not have time to return and replace, unless you buy the replacement somewhere local). I have mentioned this to them and they said they will look into it. I will update this with 5 stars when it is fixed.
Other than that, it's been great fun, and from someone who really hates shopping, that's really huge!
I have purchased here 3 times. I only had one item arrive not as described and customer service offered to fix the problem easily. I will definitely shop here often.
So far everything has come clean and in great condition and I have earned shopping money when my friends shop. Love it.
I have placed MULTIPLE orders and referred multiple people and have not had any bad experiences thus far!
The clothes are beautiful and great for wanting your self or your good to look good on a budget.
Beautiful blouses at great price with fast shipping
My order has gone missing and after 2 attempts to contact customer service i have no further info. Im pissed
I was a bit unsure about buying from this site but I am very surprised with how organized and clean my items came in the lovely box. I do recommend to use this website.
Arrived as described. Easy returns for non fitting items. Website is easy to navigate, personalize, and understand.
I have purchased from online used clothing shops before but never such a great outcome as I have with thredup. From ordering to delivery I am amazed at the attention to detail and quality.
I love shopping secondhand... but I love doing it in my PJ's from home even more! Great brands, great quality items and the exact measurements are listed for *most items. I've ordered clothes for me and kids and sold them too. It's SO easy and since, let's face it, most of my old clothes would end up at my local donation center anyways, I love that they donate what they can't sell. I've had only positive interactions with Customer Service reps (unfortunately not common enough in today's retail world) and I earn money for my kid's school while I shop thru their donation program. Great company.
The last shirt I ordered still hasn't arrived and I wanted my son to wear it for pictures so I had to buy completely different outfits because I still hadn't received this shirt.
ThredUP has a vast array of items to choose from. The quality is as described and returns are processed quickly. The only reason I did not give it 5 stars was that some items lack any description of fiber content and/or measurements which make it difficult to judge size. The $20 referral bonus is great and the $5.99 flat shipping reasonable.
Fast shipping, great customers, love every product. I have never been disappointed. I highly recommed this company. I will always shop at Thredup!
I liked the process, feeling like I was giving secondhand clothes another chance at life, and easy returns, also the polka dot bag.
Have bought two pairs of shoes and a sweater tunic and all have been in great condition and exactly as represented in the photos. Very pleased with all.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members