On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the thredup site! Easy to use, fast shipping cheap prices. All in all its my new favorite site. On top of that the $20 for $20. Love everything about thredup. No complaints what so ever.
My husband and I have a pretty tight budget, so spending $40+ on one pair of maternity jeans was daunting. With ThredUP, I have been able to purchase two skirts and a pair of skinny maternity jeans for less than I would spend at a typical store! Each item I purchased was described to have a small flaw, but I honestly struggled to find the flaw in each item! I definitely recommend ThredUP, especially for shoppers on a budget.
I really appreciate their policy of free shipping back to them on returns if you opt for store credit. It allows you to try things on and see if they fit, without losing alot of money on return shipling. Also, if your total purchases exceed $100 in a month, you receive free shipping on any order through that month and the following month. They also have many days where they offer a promo code for a discount. It has been a great and fun way to find high quality clothing at a good price.
The item was exactly as described. The package was lovely. The shipping was reasonable. The price... out of this world!
Wonderful, prompt shipping, clothing in excellent condition and pricing is amazing!
I had seen ads for ThredUP on my Facebook page. My first purchase was less than a month ago and I've already placed 2 more orders. Great concept, executed extremely well. I will continue to shop!
I got some newborn boy clothes that came very clean and exactly as described. I am very happy with this site.
I've found some good clothes. My one complaint is when I wanted to use a code for a discount I couldn't see where to put it, and ended up with a purchase I wouldn't have made if I wasn't expecting the discount.
I love your site! I wish I had found you a long time ago!
I can't wait to shop again!
I like the items I am able to purchase. I did not care for the experience of sending things in. I turned in 8 pairs of shoes and got $7 back. Not the best experience. I will donate to Salvation Army in the future.
Thank you for the easy checkout and fast shipping! I ordered a gorgeous shirt for myself. It's silk, whooohooo and it was free. Can't beat free! I was a little overwhelmed with all of the choices and was worried about purchasing clothes online since the fit is almost always off. I love the color, the fit is nice (not perfect, but that is normal for me) and it was descibed on the website perfectly. The shirt is in very nice condition. I was very happy with my purchase and look forward to doing business with this company again.
I love thredUP. I love shopping there for clothes. I don't like that whenever I change a page or try to go to a new section, I have to refresh the page just to make it load. Fix your goddamn website, guys.
I love shopping with Thredup. It's easy, fairly priced, and quality is always great.
Their prices are cheap, the clothes are name brand, and there's tons of them on the site. What more could you ask for!
I ordered a jacket for my 8 yr old granddaughter. I gave very specific parameters (girls/outerwear/size 8) and chose a jacket. When it came it was labeled medium/4-5. I was so disappointed, thinking it would never fit. I sent it anyway and told my daughter-in-law to give it to her friend's little one. A few days later I got a call from my granddaughter saying it fit her. So although it worked out just fine, I felt I had had an bit of an up and down experience.
I've bought so much and paid so little! Some clothes were like new and some had little wear but nothing bad. I am in love with everything I received so far. Looking forward to buy more clothes and shoes! And getting ready to send my items to them to sale.
ThredUp has been amazing! Great quality at a great price! I'm so happy to have found you!
I ordered a bebe dress from thredup using my $20 credit and the dress arrived at a decent time and looks absolutely gorgeous, like brand new. They are also good about contacting you to see how they can improve their site and they email back asap if you have any questions. I also like that I can track my packages, after receiving my dress I went ahead and ordered a couple more items from this site. :)
I really LOVE this site, it gives everyone a chance to own things they would normally not be able to afford. The deals here are unbelievable not to mention the $20 gift for referrals, while lots of items are under $20... makes you want to refer everyone you know. I have never seen a site this awesome with such great rewards!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Used Clothing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members