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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Got what I wanted and it took less than a week to get them on the west coast.
They have nice used and some brand new clothing items. They have a great referral program also!
Easy site to navigate.
Timely delivery.
Nice packageing
Easy returns.
I would like to see closer detail in the photos (higher res). It is often difficult to see fabric types, style details, etc.
Twice I have ordered items that appear to teen/juniio sizing, when that was not stated in the listing.
I was very excited to see the ad on Facebook for an online thrift store, and as a thrift store shopper of many years, wish I'd thought of it first! Keep innovating, I love the idea of the Clean Out Bag!
My son's hoodie looks like it's brand new! It's incredible how meticulous your inspection team is when receiving merchandise-this is about the 5 the item I've gotten from thread up and no stains, holes or pilling!
Thank you!
Its very easy and very fast. Quickly email response! Love the prices
Everything is peachy except your return policy is the biggest lump of bullcrap I've ever seen. $9 restocking fee is ridiculous.
Loved the clothes I found and their prices. But the clothes were just put in a box that was too large with no packaging around any of the individual pieces, so when I opened the box it all looked like a big jumbled mess. The real issue though was it was all very wrinkled.
When you give the chest sizing you list them in inches. This is very confusing. Why not list them in bra sizes? Example 34 or 40. I had a problem with the delivery. I am told by many people that smartpost does not work smoothly. I'm sure if you check my account you will see what my problem was. I had talked with the post office and they were not happy with packages coming to them from FedX to be delivered by them. I know this is the least expensive way for you but it's not good if they can't find the package.
I first used thredUP a couple of months ago for my granddaughter's birthday. From ease of use through quality of clothing and shipping, thredUP met or exceeded my best online shopping experiences!
I have ordered several things from ThredUp, and the experiences have been great. I love the stuff I've kept, but even more I love how easy the return process is for the stuff I haven't kept. Online shopping is hard, but ThredUp makes it easy and enjoyable.
It is very disheartening to find out that they're is going to be sick a delay in having my items reviewed. If I was alerted sooner I would have chosen to list sell them myself for real money. Not a good way to start a relationship.
Love everything about thredUP!
Cell phone app is easy to use.
Great inventory, awesome prices, quick shipping, thoughtful packaging and everything I have ordered has been in pristine condition and exactly what was shown.
Thank you!
Have not sold anything yet. What I have purchased has been great
I wasn't aware that I'd not rec. A refund but a credit to the account.
I love the prices and the huge selection but the images of the clothes are highly deceptive. They look different in person and fit odd. On one sweater I bought there was a rip in it I had to sew the first day I wore it. At first I thought this website was amazing then I realized there were obvious reasons why people were turning in their clothes. They looked and felt weird. I've wanted to return so many items but I don't have a printer so it's really inconvenient for me. So I just cancelled my membership instead.
Thredup has been really great - they've made online shopping a ton of fun!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members